Project Manager

RICKI JOSHI, PMP

*** **** **., **** *** ? San Diego, CA 92101 ? (313) 575-

**** ? ab1eqz@r.postjobfree.com

CAREER OBJECTIVE

An adaptable and successful Project Manager with experience across

multiple, varied projects in the IT industry. Desiring a challenging

management position in the field of Information Technology where excellent

communication, technical, analytical, and problem-solving skills can be

utilized and professional as well as personal growth is encouraged. Seeking

an opportunity to enhance skills, share past knowledge and experience, and

effectively use managerial and leadership abilities to contribute to the

success of the organization.

QUALIFICATION HIGHLIGHTS

. 8+ years of Project Management experience in software and hardware

implementation as well as upgrades. Demonstrated track record of on-

time, on-budget project delivery for small to large-scale and global

multi-million dollar projects.

. Initiated and successfully managed a year-long project to help build a

remote services operation team and process, resulting in reduction of

costs by 15%, while improving Service Level Agreement (SLA) time and

better utilizing onsite Subject Matter Experts (SMEs) resources.

. Closed over 50 Projects in a quarter, significantly contributing in

exceeding set revenue of over $1 million.

. Areas of Expertise:

o IT Strategy and Planning, Budgeting and Forecasting,

Project/Program Management, Resource Management, Risk and

Escalation Management, Quality Assurance, Data Storage

Management, Employee (In-House and Offshore) Training and

Development.

. Technical Skills:

o Proficient in MS Office Suite including Word, Excel, Access,

PowerPoint and MS Project. Also, have experience with PH Stat

for Excel, ACT I, Visio, MS FrontPage, MS Sharepoint, Visual

Basic 6.0, HTML, Lotus Notes, SQL, Oracle, Brio, Attachmate

Extra, WS FTP Pro, Lotus 1-2-3, and DB2

PROFESSIONAL EXPERIENCE

2/08 - Present EMC CORP., Farmington Hills, MI

Technical Project Manager

GENERAL MOTORS CORP (GM) - Storage Managed Services

. Lead all storage related operations and highly complex IT

projects/programs for high-end client, GM globally (10 sites)

with a special emphasis on time, cost, and resource

management. Worked closely with Hewlett-Packard (HP) and

Electronic Data Systems (EDS) to foster customer

relationships as well as maintain partner relationships.

. Spearheaded the effort to create Global Incident and Problem

Management process, based on the ITIL framework. Executed the

proposed plan and recommendations to improve response and

resolution time by 23%.

. Contributed in EMC being awarded as 'IT Supplier of the Year

for 2009 (GM)' by implementing several operational projects

ahead of schedule, while identifying, managing, and

mitigating risks in a timely fashion, thereby exceeding

customer expectations.

. Identified and implemented financial tools for budget risk

management and developed work methods for staff/account

management, prioritization and forecasting.

. Played an instrumental role in EMC ranking 1st overall among

all 16 Suppliers to GM by effectively meeting SLAs,

successfully executing GM operational projects (0% failures)

- globally, within budget, on-time and continuously being

recognized and appreciated by the customer and project

stakeholders for overachieving set goals and objectives.

( In addition to GM customer awards, received multiple

National Service Recognition awards on various projects and

quarterly appreciation awards through management for

exceeding quarterly revenue numbers.

RICKI JOSHI, PMP

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GENERAL MOTORS CORP (Continued

. Experienced in the following EMC products: Symmetrix, DMX,

SRDF, Timefinder, ECC, Mirrorview, SanCopy, PowerPath,

Replication Manager, VisualSAN, and VisualSRM, Clariion,

Brocade/Cisco Switches. Also, use Sharepoint to facilitate

information sharing and HP Open View Service Desk (OVSD) to

track and address service related issues.

6/10 - 12/10 EMC CORP., Farmington Hills, MI

Technical Project Manager

CUMMINS - Storage Managed Services

. Lead Data Migrations from Hitachi Hardware to EMC hardware

for customers' 40 sites globally.

. Performed Account audit, proposed and implemented Program

Management Practices, which included implementation of

transition tools and putting framework in place for

successfully monitoring and managing sites post migration

into steady state operations.

. Succeeded in turning around a 'troubled' account (over

budget, behind schedule) by rebuilding customer trust and

relationships, meeting client expectations, project

requirements, and delivering on all commitments in a timely

and cost efficient manner.

4/06 - 1/08 EMC CORP., Farmington Hills, MI - Hired in

10/04 - 4/06 Redwood Solutions/Analysts International, Livonia, MI -

Contract

Technology Solutions Group - Project Manager

. Collaborated with sales, partners, and customer to manage the

life cycle of multiple complex, high risk mid-size to large

IT projects from design phase through customer service

turnover.

. Managed projects from initiation to completion with

optimization in the use of resources (time, money, people)

and maximum utilization of project management tools,

techniques, experience, creativity and management skills to

achieve set milestones and objectives.

. Reviewed and documented business requirements, prepared

project documentation (SOWs, proposals) and proactively

disseminated project information to all stakeholders through

project plans.

. Acted as Primary interface for all communications among

project stakeholders. Ensured a strong and seamless

relationship by maintaining timely communication on project

milestones, status updates to the team (customer, sales,

vendors), keeping the concerned parties informed of any

existing or potential customer escalation issues by following

the escalation process.

. Identified, tracked, managed and resolved project issues, proactively

managed scope, and created performance metrics to monitor project

progress and determine project success.

. Created and documented the implementation process for a newly EMC

acquired product/company at the time, Legato. Successfully scoped,

managed, and executed several Legato projects using the established

process and trained resources.

. Recognized as 'Project Manager of the Qtr' several times for bringing

in the most revenue and exceeding the set goals for the quarter.

. Experienced in the following EMC products: NAS (NAS Gateway),

Centera, VisualSRM, PowerPath, Replication Mgr (ERM, RMSE),

SnapView, MirrorView. Also, familiar with Documentum. Also,

worked on Legato - EmailXtender, DiskXtender, Replistor,

AutoStart, NetWorker, AlphaStor

6/03 - 10/04 COMERICA BANK, Detroit, MI

Controller Department: MIS Group - Financial Analyst

( Analyzed financial data and account discrepancies using

SQL, resolved account related issues, compiled and

generated MIS reports, and presented solutions to

management.

RICKI JOSHI, PMP

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COMERICA BANK (Continued

( Developed business plans and forecasts, managed ad hoc IS

projects, made budget comparisons, performed profit

analysis, and reviewed financial reports.

( Assisted with the development of financial models and

reports, utilizing various software applications, which

included Oracle Financial Services 4.5, and Brio.

4/03 VOLT SERVICES, Flatrock, MI

MAZDA USA - Consultant

( Managed the installation of software/hardware, Windows

upgrades to XP, deployment of PCs, and provided PC Support

to Mazda employees.

EDUCATION & CERTIFICATION

. Project Management Professional (PMP) Certified - 2008

. IT Infrastructure Library (ITIL) Certified - 2008

. UNIVERSITY OF MICHIGAN

o Double Major in Management Information Systems, Business

Management

o Major GPA: 3.8 Graduated with Distinction: 2002 (Dean's

List, University Honors)

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