Maurice De Fraga

919-***-**** Cell

313-***-**** Car-Ph. Voice only

760-***-****---Text only

mdefraga168@yahoo.com__ PO Box 834, Bonsall, CA 92003

SUMMARY and OBJECTIVE

Versatile Application Specialist with enhanced experience working with vendors, major corporations, sales, problem

resolutions, distribution and documentation. With a background managing accounts while working with global teams

for product integration. Recognized for minimizing operating costs and generating significant sales as well as being a

problem solver. Strengths include client training, presentation skills, network certification and compliance, with the

ability to communicate both written and verbally. Searching for a progressive company that offers a challenging

technical environment for business.

KEY POINTS

Generated multi-million dollar reoccurring sales in the Americas.

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First to network certify OEM Data Application in South America.

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Ability to operate in a cross technical and cross cultural environments.

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Able to work under supervision or independently as required.

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Technical compliance expert, technical writer and editor (samples available)

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Tenacious in finding solutions or at least a work-around in the shortest possible time.

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Multitasking from customer dedicated interaction to provisioning to logistics.

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Able to liaison with other corporate departments and communicate clearly. Bilingual

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EXPERIENCE

JBT Corp. Food Tech, Riverside, CA Data Port Technician/ Analyst 2010 to 2011

Active Customer Assistance for HACCP Qualification and Integration:

• Implementation of Data Program for HACCP International Requirements for Food Processing Facilities.

• Installation and configuring IT Equipment (servers and wireless routers) for Data Acquisition and remote

support.

• Customer Support for Food Safety Compliance program.

• Assistant Auditor and trained for ISO 9000/22000 as per Primus and SQF defined guidelines

• Custom made Development and Data Entry for Microsoft Access Based Programs based on individual

businesses.

• Configuration of PDA Mobile Data Entry systems for Microsoft Apps.

• Technical writing for general customer policy operations and procedures within Microsoft Access Modules.

• Travel to customer sites as required in the Pacific West Region.

Wavecom Inc. San Diego & RTP, NC Technical Support Engineer 2003 to 2009

Active Customer Technical Assistance for worldwide applications:

• Significant Customer Relations directly generating 7 figure sales for domestic and international wireless markets

• A technical lead for Certification and Network Compliance of our OEM wireless products and client integrated

applications in several Latin American and North American Countries.

• Remote verbal communication regarding data analyzing, configuration and trouble shooting for use with GSM

and CDMA wireless activation protocols using tools such as QPST, QXDM, TMT, WPST, and Spirent.

• An Internal Auditor for ISO 9001:2000 & TS/ISO16949:2002/ SOX for corporate compliance in the

Administrative, Sales, Finance and Engineering departments for quality assurance and proper protocol procedures.

• Managed engineering issues such as QOS Call/Data Flow, SMS/TCP-IP, utilizing SAP platforms from Nova

Scotia to Punto Del Fuego with networks such as Verizon, AT&T, Rogers, Bell and Movilnet.

Maurice De Fraga- page 2

Ericsson Inc., San Diego, CA. Associate Engineer 2000 to 2002

Joined “Customer Technical Assistance Center:”

• On call 24 hours for customer assistance through our NOC to address domestic or international network operations

and/or compliance problems involving MSCs, BSCs, and RBSs.

• Participated and maintained the lab’s CDMA wireless and infrastructure network equipment.

• Simulated upgrades or duplication of customer issues through data analyzing of QOS call flow and SS7 protocols

for critical solutions.

• Primary Lead that validated pre-released software, firmware, and network configurations in a UNIX OS environment

under strict timetables prior to field deployment.

• Provided field service to customer’s Base Station Control sites.

• Optimizing and updating Ericsson’s Global Data Base with use of SQL based GS3 and ESS apps, creating or

requesting solutions and/or modification proposals as a technical writer.

Qualcomm Inc., San Diego, CA., Senior Engineer Technician 1997 to 2000

Supported Sustaining Engineers and Manufacturing Engineering that:

• Provided solutions for RF equipment and related RF accessories that complied with FCC Radiated Standards

and 2GPP & 3GPP Standards within critical time tables.

• Performed system and manufacturing failure diagnosis and data analysis.

• Implemented production lines with installed RF equipment for Subscriber CDMA models with IT performance

links to company network servers and data storage.

• Performed and approved engineering tests for C++ Scripts and DMSS compliance.

• Trained and supervised personnel for 1st & 2nd article assembly that met specific quality standards.

• Assigned technical writer for routers, travelers, BOMs (including graphics) and testing compliance processes.

• Promoted to Product Development Group that optimized new subscriber units with their analog and digital

testing processes as per client standards.

EDUCATION

ITT Technical Institute, West Covina, CA.

BS Manufacturing Technology & AS Electronics with Honors

Mt San Antonio Community College, Walnut, CA.

AA in Liberal Arts/ FCC Cert. and Network Cert.

San Diego State University, San Diego, CA.

Certified Communication Engineering Program

QUALIFICATIONS

ITIL Foundation Certified 961686

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Certified Trained ISO 9001:2000/ ISO/TS 16949:2002 Internal Audit #WAV02100603

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Certified Trained ISO 9001:22000 HACCP Integration

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Member of the IEEE Computer Society # 92051235

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Certified trained on CDMA theory and infrastructure i.e. IS98, IS2000, IS2006.

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Trained by C.G. Wright Associates in various Team and Work Management Suites.

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Trained for GSM wireless applications and network infrastructure including OPEN AT

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Certified Technician Class III by NARTE # T3-07560

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FCC Commercial License for General Radiotelephone Operator # PG-GB-022544

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FCC Ham Radio License, General Class, KE6JED.

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Web references:

https://sites.google.com/site/mauricedefraga/

http://www.linkedin.com/in/mdf168

https://www.talentexchange.com/profile/mdf_techsupport4u

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