LaKeshia Fisher

**** ****** *****

JACKSONVILLE AR, 72076

501-***-****

ab1dcq@r.postjobfree.com

EDUCATION

Capella University, Minneapolis, MN

M.A. Clinical Psychology 2013

Philander Smith College, Little Rock, AR

B.A. Honors in Psychology 2008

Areas of Concentration: Social Justice and Psychology

Minor: Black Family Studies

Lincoln University, Lincoln, PA 2001

Area of Concentration: Psychology

Related Experience

Department of Human Services Arkansas State Hospital

June 2013- Present

Recreational Activity Leader II

Leads staff by establishing work plans, timeframes and/or deadlines, staff assignments, and resolving difficult or complex problems to

ensure accurate and effective application of policies, rules, or precedents and the achievement of project goals. Supervises, plans, and

organizes recreational activities by reserving vehicles and acquiring tickets for events, determining amount of staff needed, and

posting schedules of activities. Sets up recreational equipment for needed activities. Develops and/or modifies programs or games, as

necessary, to permit participation by disabled and/or restricted residents. Recruits, trains, coordinates, and monitors volunteers for

activities. Teaches physical education classes to residents, and coaches and organizes Special Olympic games. Monitors and

documents resident's behavior and progress during recreational activities. Inventories and checks recreational equipment to ensure

proper working order; maintains recreation rooms by spot cleaning and securing equipment. Drives various vehicles to transport

residents to and from recreational activities, including ballgames, restaurants, picnics, and other outings. Provides direction to

subordinates and processes employee time sheets, leave forms, and overtime, as required. Performs other duties as assigned.

Department of Human Services Arkansas State Hospital

October 2012- June 2013

Behavioral Health Aide

Assists in the behavioral modification of emotionally disturbed and mentally ill patients and plans daily activities to meet individual

prescribed treatment plan objectives. Receives briefings on patient behavior or incidents from previous shift personnel, participates in

treatment planning meetings, documents observation of patient behavior in various circumstances, such as family visits, therapy, or

group activities and recommends modification of treatment plan to supervisor, physician, or case manager. Directs patients in activities

of daily living personal care skills, escorts patients to recreational activities, and instructs or assists in cleaning patients' living

quarters. Maintains and records patient behavioral observations and charts patients' progress toward individualized training goals.

Provide patients and families with support and instructions in areas of independent living and adaptation to disability or illness.

Performs other duties as assigned.

Methodist Family Health Little Rock, AR

August 2009- October 2009 Referral Counselor (Volunteer)

K. FIsher

Under the direction of the director of Assessment and Referral processed admissions into the hospital. Received incoming admission

inquiry calls, assessed patients for admission, and made appropriate referrals.

Centers of Little Rock Little Rock, AR

April 2008-June 2008 Activity Coordinator (Volunteer)

Planned and scheduled recreational activities, determined staff, vehicles, facilities, and equipment needs, and prepared and posted

schedule of events. Lead recreational activities, checked out equipment, taught and coached participants, monitor student behavior,

and resolves disputes. Developed and modified programs or games, as necessary, to permit participation by disabled or restricted

residents.

6th District Prosecuting Attorney's Office Little Rock, AR

January 2008-April 2008 Victim Witness Intern Coordinator

Duties included but were not limited to providing clerical support in the performance of daily routine office requirements as it relates

to the administration of victim witness cases. Composed requests for additional information to various courts, district and circuit,

payment centers, and central office.Performed the following duties in connection with scheduling cases for hearing: (a) preparation of

hearing itineraries, (b) makes necessary travel arrangements, and (c) completes Notice of Hearing with claimant's name, address, time

and date of hearing. Duties also included accompaniment to meetings and court proceedings, assistance with matters of restitution or

property recovery, referrals to other community services, and assistance in seeking reimbursement through the Arkansas Crime

Victims Reparations Board. Also responsible for making personal and telephone contact with victims, witnesses, other judicial

personnel and others who may have a right to information regarding hearings, status of cases, dates of decisions and other matters for

the purpose of explaining procedures or furnishing information. Maintained closed court cases, manuals, and other reference material.

BUSINESS RELATED EXPERIENCE

AT&T Customer Service AT&T

July 2009-October 2012 Tier 1 Technical Support

Duties include but are not limited to providing technical assistance to computer system users. Answering questions or resolving

computer problems for clients in person, via telephone or from remote location. Also provide assistance concerning the use of

computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems, Other

related duties include Reading technical manuals, conferring with users, and conducting computer diagnostics to investigate and

resolve problems, Installing and performing minor repairs to hardware, software, and peripheral equipment, following design or

installation specifications. Referring major hardware or software problems or defective products to vendors or Lead technicians for

service.

Department of Homeland Security Transportation Security Administration

March 2008-July 2009 Transportation Security Officer

Serve as a screener for a diverse population of passengers. Responsible for also engaging passengers and informing them of travel

arrangements and security measures, also responsible for managing and inputting the alarm resolution reports in access of a 100

passengers per day.Responsible for securing the security checkpoint and executing the proper security measures. Responsible for also

performing various administrative and office automated functions at the local and national headquarters. Assist in inventory control for

the security department and also follow up with weekly reports with TSA headquarters and perform various time keeping duties.

Florist Transworld Deliveries Sherwood, Arkansas

November 2008-March 2009 Customer Service Representative

Duties include performing call center services 20 calls per hour to meet call center measures. Duties also include processing and

managing intake and orders for FTD products and services in access of 100 plus orders daily. Engaging and informing customers of

various company products and services. Responsible for working under time sensitive constraints and executing excessive sales

measures for FTD services. Utilize various office databases to develop and maintain client's orders. Responsible for providing

feedback to clients, managers, and supervisors upon request.Proficient in dealing with irate customers and insuring effective follow-up

for the products and services. Performing other clerical administrative and personal duties as assigned

K. FIsher

Lincoln University Lincoln, PA

January 2002-May 2002 Assistant Secretary to the Academic Affairs Vice President

Updated Administrative and Financial Records, Organized and arranged recreational programs, Scheduled fund-raisers

Responsible for filing monthly accounts of students budgets

West Chester County Hospital Chester County, PA

September 2001-January 2002 Receptionist and Information Associate

Typed regular correspondence letters to be transferred to different departments, Scheduled pre-admissions and check-ins for patients,

Processed insurance applications, Manufactured an alphabetical patient filing records system, Routed telephone calls

Distributed Mail

AWARDS

WHO'S WHO AMONG STUDENTS IN AMERICAN UNIVERSITIES & COLLEGE

MEMBERSHIPS

Pi Gamma Mu International Honor Society in Social Sciences

Meeting Of the Minds (Philosophy Club)

Psi Chi Honors Society (Psychology)

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