*** ***** ****** ***

Westover, WV *****

ab1cel@r.postjobfree.com

304-***-****

Katrina Winter

Objective

Obtain a position within an organization, to add value to the team and to help meet the goals of the company, utilizing my

skills and abilities.

Experience

Jan 2012 – Jan 2013 AWI Management Corporation Elk Grove, California

Resident Manager

Duties: Managing a 116 Unit Tax Credit Apartment Complex, overseeing maintenance personnel,

scheduling vendors, ordering supplies, maintaining Resident files, processing move ins/move outs and

yearly recertification’s, collecting rents, posting deposits, leasing apartments, inspecting apartments

annually, answering phones, weekly processing of bills and reports, providing excellent customer service

and collections.

July 2007 – July 2009 Brackenhoff Management Group, Inc Waterford, California

Property Manager

Duties: Managing 56 Unit Apartment Complex with USDA Rural Development, Tax Credit, HOME and

California Housing Finance Agency (CalHFA) Programs, overseeing maintenance personnel, scheduling

vendors, maintaining Tenant files, keeping yearly recertification’s current, weekly processing of bills and

delinquent reports, monthly reports, collecting rent, answering phones, provide customer service, leasing

apartments, inspecting property/apartment semi annually, handling incoming and outgoing tenants,

collections and ads for marketing.

Nov 2006 – July 2007 Advance America Puyallup, Washington

Assistant Manager

Duties: Managing customer accounts, making bank deposits, customer service, answering phones, entering

data, inventory and ordering of supplies, marketing and collections of delinquent monies.

Jan 2006 – Sept 2006 Farmers State Bank Crawfordsville, Indiana

Customer Service Representative

Duties: Answering phones, making customer deposits and withdrawals, balancing cash drawer, entering

data, managing customer accounts and providing customer service.

July 2001 – Dec 2005 Staples Crawfordsville, Indiana

Copy & Print Center Specialist

Duties: Training associates on all machines and procedures within the Copy & Print Center. Coaching

associates, to increase knowledge and understanding of our products and services, to better serve

customers. Consulting with all customers; giving them our quality work. Weekly data entry, maintaining

machine repairs, answering phones, conducting inventory of supplies and ordering supplies (for copy center

and store). Packaging and shipping items for customers. Printing and maintaining reports.

Additional duties: Key holder: opening and closing of the store, manager on duty and coaching of

associates. Cash Office: accountable for monies balanced, making bank deposits. Excellent Customer

Service.

Skills Profile

Microsoft Office (Outlook, Word, Excel and PowerPoint), Typing 45wpm, 10 key touch

Yardi Classic & Navigator Systems, Citrix, Section 8, Rural Development, Tax Credit, HOME & Cal HFA Programs

Expertise in accurately documenting of funds, High regard for confidentiality

Ability to work independently as well as within a team, Eager to learn new systems and processes

Education

2001 Texas Bible College Houston, Texas

Christian Education Graduate

1996 Crawfordsville High School Crawfordsville, Indiana

Certifications

2008 USDA Rural Development Certified Manager California

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