Smita Sinha

Mobile: E Mail: +91-812**-***** ab1biw@r.postjobfree.com +91-738**-***** ab1biw@r.postjobfree.com +91-812**-*****

Executive Summary

A thorough management professional with proven leadership experience in human resources, progressively directing both workforce development programs and HR initiatives Accomplished management career reflects 17 years’ experience in operational leadership, human resources management, development, resource utilization, and organizational development in highly decentralized organizations.

SMITA SINHA, M: +91-812**-*****, 738**-*****; email: ab1biw@r.postjobfree.com, ab1biw@r.postjobfree.com Page 1 of 7

APPLICATION

Smita Sinha

Dear Sir,

Please find enclosed herewith my resume for suitable employment consideration with your esteemed organisation. My expertise is in HRM & HRD, where I have 17 years of experience. Presently working with TRIDENT (India) Ltd. as GM-HR.

My competencies include HR Planning, Job Evaluations, Competency Mapping, Performance Appraisals, Induction / Orientation, Employee Retention, Employee Relations, Motivational Activities, Career Development, Succession Planning, Leadership Development & Team Management.

Professionally I am regarded as an innovative HRM & HRD professional with extensive experience in the design, delivery, evaluation, and enhancement of effective management assessment models and instructional programs. Highly articulate and effective communicator with excellent team-building and interpersonal skills; work well with individuals at all levels, recognized as resource person, problem solver and creative leader. Impressive record of streamlining operations, developing and implementing organizational solutions, and applying overall human resources expertise to impact accomplishment of strategic goals.

Individually I am considered to be Diligent & Punctual, Honest & Dependable, Thorough & Tactfully Professional, Friendly, Enthusiastic, Assertive, Sincere & Flexible, Team oriented, Organised, and Manage time well, Work well under pressure, Quick Learner

Thanking you for your consideration and looking forward to hearing positively from you in the very near future.

Yours faithfully,

(SMITA SINHA) Date: Place: Ahmedabad.

SMITA SINHA, M: +91-812**-*****, 738**-*****; email: ab1biw@r.postjobfree.com, ab1biw@r.postjobfree.com Page 2 of 7

Smita Sinha Mobile: +91-812**-*****, 738**-*****. E Mail: ab1biw@r.postjobfree.com, ab1biw@r.postjobfree.com

OBJECTIVE

Seeking a position of challenging responsibility where my professional experience combined with my academic background and my analytical & organizational skills proves to be an asset to the organization.

SUMMARY OF SKILLS AND EXPERIENCE

Manpower Planning Job Descriptions Job Design Selection & Recruitment Induction / Orientation Performance Appraisals Training Need Identification

Training Need Analysis

Job Evaluation Training & Development

Job Enlargement Competency Mapping

Employee Retention Organizational Behavior

Team Management Employee Relations

Leadership Building Motivational Activities

Career Development Job Rotation

Succession Planning

Outstanding track record of managing and developing Performance Standards, Productivity Charts & optimizing

company benefits.

Proven abilities in cementing healthy relationship with Clients and Staff towards accomplishing business and corporate

goals.

Exceptionally well organized with a track record that demonstrates self motivation, creativity & initiative to achieve

personal & corporate goals.

Monitor the design, development, and maintenance of policy manuals, job descriptions, performance evaluations, and

personnel forms and personnel records.

Changed existing Personnel Department into a streamlined HR department with bottom line accountability.

Recruit difficult to fill positions in an extremely competitive recruiting environment. Reduced turnover by 15%;

managed cost per hire to below 30%.

Introduced new performance compensation program structure development, management guides and training,

distribution curve, common reviews, and new survey participation.

Formulated performance incentive programs which greatly improved performance/morale.

Formulate and administer new HR policies; employee suggestion system and opinion survey; various other employee

motivational and communication programs.

Significant experience in ISO Certifications, OHSAS Certification, SEI CMMi Level 3 & 5 Certifications, CE Certification,

SSI Registration, DGS & D registration, NSIC Registration, DQAN Registration, CQAFE Registration.

MANAGEMENT CAPABILITIES

Management Planning and implementing time framed jobs

Working with dedication, diligence & loyalty to achieve Personal and Company objectives. Adopting company policy to reflect changes when required.

Leadership Supervising safe work procedures

Assigning clear ideas of responsibility while delegating and prioritising appropriately. Persuading and influencing staff to follow safe work procedures and to promote a safer working

environment for all.

Communication Excellent interpersonal and communication skills.

Discussing ideas with Staff / Management and understanding their needs/ requirements Delivering clear and concise instructions with confidence to ensure that all personnel are aware of

requirements.

Behavioral Acting in an assertive manner once all the information and facts are on hand.

Performing equally well as a team member and as an independent worker. Displaying a friendly but firm approach to achieve personal and company objectives. Maintaining computer literacy with good interpersonal skills.

SMITA SINHA, M: +91-812**-*****, 738**-*****; email: ab1biw@r.postjobfree.com, ab1biw@r.postjobfree.com Page 3 of 7

CORE COMPETENCIES

Strategic HR Planning and Management Formulating HR strategies and ensuring strategic utilization and deployment of available human resources to achieve

organizational business objectives. Implementing annual HR plan and strategic action plan to achieve the set objectives; streamlining existing processes to

enhance efficiencies while minimizing operational time/costs. Successful background in manufacturing and customer service management. Quality oriented professional with a reputation for service, satisfaction, and results. Proven ability to manage multiple tasks, projects, and assignments simultaneously. Creative troubleshooter able to quickly identify problems and implement practical solutions. Effective leader with the skills to build highly motivated, productive, and diverse teams. Proven ability to quickly learn and utilize new methods, systems, and technology. Effective negotiator able to achieve win win outcomes. Track record of regular promotions and increasingly more complex assignments.

Employee Relations Manage a full service department of 250 staff members encompassing Shipping & Receiving, Production, Assembly,

Pickers and Packers. Reduce costs and equipment functionality in a multi shift manufacturing environment. Monitor production efficiency, integrity of trainees, packaging and distribution operators while maintaining

productivity levels. Interview, hire, train and dismiss personnel; performed evaluations and decided on salary increases and promotions;

enforced ISO & OHSAS regulations as required. Research and negotiate outsourced recruitment contracts based on costs and point to point standard operating

procedures resulting in a 45% cost reduction. Plan, Design, Conduct and Monitor Employee Satisfaction Surveys, Analyze the survey results and drive initiatives based on the findings. Develop & implement strategies to manage and reduce employee attrition. Develop and implement an effective mentoring framework. Facilitate and strengthen various employee engagement initiatives like People Committee, fun & charity, leadership

offsite etc. Track and report critical incidents related to employee behavior for senior management review.

Human Resource Management HR Planning, Job Design Planning Sources of Selection Selection & Recruitment Criteria & Procedures Induction & Orientation (Planning) HRD Training & Development Performance Management Competency Mapping, Evaluation & Analysis Behavioral Mapping, Evaluation & Analysis Communication and implementation of HR policies.

Human Resource Development Conducting continual Behavioral Analysis to keep abreast of New HR trends. Planning & Implementing Organizational Training & Career Development Programs to improve Job Efficiency as well as

effectiveness thus enhancing organizational growth. HRD Training & Development

o Training Need Identification o Assessment of Training Needs Identified o Training Need Analysis o Design the Training o Planning & Implementing o Collect Feedback & Communicate Feedback o Review & Update the process

Team Management Imparting continuous on job training to the workforce for enhancing their productivity & operational efficiencies

through knowledge enhancement / skill building. Managing a team of associates and monitoring their performance to ensure efficiency in process operations & ensure

meeting of individual / group targets. Streamlined processes and procedures so that all service levels were met with regard to internal and external customer

expectations. Acted as escalation point for team to resolve critical customer service issues. Built a motivated team through planning and behavioral interviewing hiring practices. Created a team spirited atmosphere through implementation of employee incentives.

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CAREER CONTOUR

TRIDENT (INDIA) LTD., AHMEDABAD GM-HR Mar ’09 Onwards

Trident (India) Ltd owned by The Trident Group runs franchisee outlets for Gems & Jewelry, Bathroom Accessories and Modular Kitchens in Ahmedabad. Significant Responsibilities:

Workforce Management Determine staffing requirements and track annual workforce turnover rates. Receive all new applications, obtain prior employment references, and distribute to managers. Coordinate and monitor risk management programs and conduct exit interviews. Maintain sound employee relations programs through chairing of Employee Relations Committee. Ensure employee grievances are implemented, maintained, and followed compliantly. Performance Management Performance Evaluation & Appraisal, Cross verification of Performance Data from all Branches & Synchronizing Performance Data Performance Evaluation against Pre determined Target Performance. HR Planning Manpower Planning, Recruitment & Selection, Training & Development, Career Planning and Implementation of HR policies Preparing HR Ratings, Performance Appraisal Reports, Performance Charts Updating HR policy of the company, Updating Company Profile Recruitment – Interviews / Orientation / Induction Procedure Planning & Implementing Outdoor, Motivational, Health & Revitalizing activities/camps for staff.

ECI, GANDHINAGAR HR Manager Aug ’08 - Mar ’09

Authorized India Manufacturing Unit of Electrical Components Incorporated, USA. The organization manufactures Wire harnesses. Significant Responsibilities:

Selection & Short listing of Resumes Recruitment Documentation & Procedures Interviews, Orientation & Induction of New recruits Planning & Organizing Training schedule for new recruits as well as for existing staff. HR Ratings & Performance Appraisals Manpower Planning, Recruitment & Selection, Training & Development, Employee Relations, Labour legislations, Performance Appraisal, Career Planning and Implementation of HR policies Coordination with TPA for Issues related to Staff Medical Insurance Coordination between Vendors, Management and Staff Streamlining Company Transportation for Staff Planning / Scheduling / implementation Training & Development of Employees Housekeeping / Canteen / Gardening / Security Services Outsourced Contracts Checks & Supervision Preparing Presentations followed by demonstrations

WADIA BODY BUILDERS, AHMEDABAD HR & Admin Manager Oct ’05 – Aug ’08

Owned by the renowned Wadia Group, Authorized SSI Unit for fabrication of Fire Fighting Vehicles, Rescue Vehicles, Emergency Crash Tenders, Rescue Equipments & Fire Fighting Equipments.

Significant Responsibilities:

HRM:

Manpower Planning, Recruitment & Selection, Training & Development, Employee Relations, Labour legislations, Performance Appraisal, Career Planning and Implementation of HR policies Job Design Documentation Induction & Orientation, Training (Planning & Implementing) Performance Appraisals & Performance Charts

Creative Designing:

Designing PowerPoint Presentations for new Vehicles/Equipments to be launched. Designing Catalogues / Brochures / Pamphlets for Company’s Products.

SMITA SINHA, M: +91-812**-*****, 738**-*****; email: ab1biw@r.postjobfree.com, ab1biw@r.postjobfree.com Page 5 of 7

Office Administration

Correspondence, Co ordination and follow up of Client Requests as well as Complaints. Insurance of Assets of the Firm as well as of Clients Arrangement of insurance for dispatch of finished products Supervision of Dispatch Section. ISO Certifications, OHSAS Certification, CE Certification SSI Registration, DGS & D registration, NSIC Registration, DQAN Registration, CQAFE Registration Documentations for ISO and OHSAS Certifications

Documentation / Correspondence

Tender Requisitions Budgetary Quotations Technical Specifications of various customized products as per client requirements. Technical Bids & Price Bids as per Tender E Tendering EMD Earnest Money Deposits Bank Guarantees Indemnity Bonds Contract Agreements / MOUs

Client Relation Development

Coordinating after sales services to ensure excellent client feedback. Utilizing client feedback to develop goodwill in the market for generating better business opportunities

for the organization.

Accounting Procedures

Coordinating Outstanding payment follow ups E – Returns on monthly, quarterly and yearly basis (VAT Returns filed Online)

INTAS PHARMACEUTICALS & PRATHAMA BLOOD BANK, AHMEDABAD Centre Coordinator Nov ’01 – Oct ’05

INTAS Authorized Manufacturer of Pharmaceutical Drugs. PRATAHAMA – A not for profit Blood Bank & Advanced Transfusion Medicine Research Foundation

Significant Responsibilities:

Centre Coordinator for their Hemophilia Centre. Managing the Inventory for Medications (Factor 8, Baxter). Maintenance of Accounting Books. Instructing the patients & their families regarding symptoms and precautions. Designing PowerPoint presentations for various seminars. Coordinating Donors for the Blood Bank in case of emergency. Planning and executing excursions for the participants who come to attend seminars Attending Blood Collection Drives occasionally. Feedback / References from donors.

SYSTEMS DYNAMICS (SOFTWARE) PVT. LTD., AHMEDABAD Executive Administrator May ‘96 – June ’01

Creating Software Systems and Accounting / Payroll packages & providing online Services.

Significant Responsibilities:

Designing Brochures and Presentations for market launch of new products. Designing Web pages to be uploaded on the online website Maintaining a well organized filing system, Maintenance of Library records Task assignments & supervision, Scheduling Meetings and Demonstrations HR – Recruitment – Short listing Resumes and conducting Initial round of Interviews Search on the net and create Data Bank for marketing of Products. Coordinating Travel arrangements for the Director. Acting secretary to the Director. Designing PowerPoint presentations for new products to be launched. Creating Performance Reports for Marketing Executives. Testing and implementation of Payroll System, Filing System, Financial Accounting System

SMITA SINHA, M: +91-812**-*****, 738**-*****; email: ab1biw@r.postjobfree.com, ab1biw@r.postjobfree.com Page 6 of 7

EDUCATION

MBA-HRM ISBM (Indian School of Business Management), Ahmedabad. April 2008 09.

Subjects: General Management, Organizational Behavior, Human Resource Mgmt., International Trade & Business Communications.

IRPM PG Diploma in Industrial Relations and Personnel Management, May 2007 08 From Bhavan’s College, Bharatiya Vidya Bhavan. Subjects: Organizational Behavior, Personnel Management, Human Resource Management, Industrial Relations & Labour Laws.

G-NIIT Advanced PG Diploma in Systems Mgmt. from NIIT, A’ bad. May 1994 97

Subjects covered: DOS, COBOL, Dbase, VPP, Windows NT, TCP/IP, Sybase, Unix, VC++, MFC, Crystal Reports

POST GRADUATION M.Sc. I (Chemistry) from School of Sciences, Gujarat University. May 1994 95

Subjects covered: Physical Chemistry, Analytical Chemistry, Organic Chemistry, Inorganic Chemistry

GRADUATION B.Sc. (Chemistry) from Bhavan’s College, Gujarat University. May 1991 94

Subjects covered: Chemistry, Botany.

HIGHER SECONDARY HSSC from C U Shah HSS, Gujarat Board. May 1989 91 Subjects covered: Science

MATRICULATION SSC from Rachana High School, Gujarat Board. May 1989

Subjects covered: Science

TRAININGS / COURSES / CERTIFICATIONS

IRDA – Insurance Regulatory & Development Authority Certification – 15 days course with test & certification REIKI – Intermediate Level – 3 days training with certification AMA – Development of Supporting Staff, Faculty Suresh Pundit – 5 days training with certification CMMi – Capability Maturity Model Integration Carnegie Mellon SEI 1.5 months training with certification

1. CMMi Overview 2. Introduction to CMMI for Development Version 1.2 & 1.3 3. CMMi Level 2 3 Training 4. CMMi High Maturity Practices Level 4 5 Overview Training 5. Statistical Training 6. Standard CMMi Appraisal Method for Process Improvement (SCAMPI): Class A Team Training 7. ATM (Appraisal Team Member) Training

IT SKILLS

Well versed with MS Office Applications. Sound knowledge of Internet Applications. Excellent grip on PowerPoint Presentations.

Knowledge of COBOL, Dbase & C++ Programming. Knowledge of SQL, Sybase and UNIX. Adept at generating Flow Charts.

PERSONAL DETAILS

Date of Birth / Nationality : 14th May, 1974 / Indian Languages Known : English, Hindi & Gujarati (Read, write & speak all 3 fluently)

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