Patricia Christmas

**** ******* ****** ( FAYETTEVILLE, NC 28303 ( 910-***-**** (

ab1b7n@r.postjobfree.com

Office/store Manager

< Extensive background in accounts management affairs, including experience

in employee recruitment and retention, staff development, mediation,

conflict resolution, benefits and compensation. Provide exceptional

office management in handling day to day task.

< Established successful work environment in negotiating win-win

compromises, developing teambuilding programs, providing training for a

skilled workforce. Ensured staff worked in a setting conducive to

providing a profession atmosphere. Maintained a high degree of expertise.

Office Manager Skills

ACCOUNTS PAYABLE Staff Recruitment & Retention Updated employees

Payroll Employee Relations database

Security Inventory Training & Development

Customer Service Performance Management

Professional Experience

ROOMSTORE, INC. - FAYETTEVILLE, NC

Provides furnishing sales to local consumer for consumptions

Office Manager, 2000 to 2011

Provided leadership and direction of the store employees, focusing on

operational procedures, merchandise presentation, and execution of all

corporate initiatives by performing the following duties Results:

< Played a major role in ensuring the successful implementation of new

policies and procedures. Structured training and new-employee orientation

to promote adequate advancement of customer relations.

< Cultivated a teamwork/open-door atmosphere conducive to positive

discussion across the organization.

< Ensured timely execution of company procedures for new hires, promotions

all others status changes through routine communication with the store

manager.

< Managed office and store security also maintain compliance to all safety

rules and regulations..

< Maintained accurate records for payroll and accounts payable to ensure

all expenses are within company guidelines and policies. Directly

responsible for inventory shrinkage results and implementation of company

policies. Upheld high standards of customer service, efficiently handled

customer transactions and complaints.

Eckerd Drug Company - Fayetteville, NC

Major drug store corporation-leading national chain,Dept. Store

Supervisor, 1994 to 1999

Provided supervision over store's front end functions, including sales,

accounts payable, payroll and inventory. Developed training programs to advance

improved customer service skills.

Key Results:

< Provided a teamwork atmosphere contributing to to positive discussion

across the organization.

< Ensured inventory was accomplished accurately and data ct appropriately

annotated.

< Managed office security and followed standard operating procedure.

< Maintained accurate records for payroll and accounts payable

< Ross Dress For Less - Houston TX

Supervisor-1995-1997

Provided supervisory leadership and direction of the store employees,

focusing on operational procedures, merchandise presentation, and

execution of all corporate initiative by performing the following duties.

Key Results:

Played a major role in ensuring the successful implementation of

new policies and procedures. Structured training and new-employee

orientation to promote adequate advancement of customer relations.

Ensured timely execution of company procedures for new hires, promotions

and all others status changes through routine communication with the

store manager.

Maintained accurate records for payroll

and accounts payable to ensure all expenses are within company guidelines

and policies.

Army and

Air Force Exchange - Germany

Supervisor -1988-

1994

Key

Results:

Ensuring the successful implementation of new policies and procedures.

Structured training of new orientation to promote adequate advancement

of customer relations. Developed a teamwork/open-door atmosphere

contributing to a positive discussion across the organization. Enforce

high standard of customer service and greeting customer .

Education &

Certification

Central Texas College -Killeen, TX

Certificate- Accounting - 1993

Activities: Developed a high level of

proficiency in bookkeeping and accounting.

Killeen High- Killeen, TX

Diploma-1972

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