Customer Service Sales

KAMYESHIA HARLEY

• *** Ouida Dr., Natchitoches, LA 71457

• Home: 318-***-****

• Cell: 318-***-****

• ab18rg@r.postjobfree.com

Professional Summary

Extraordinary leader and problem solver looking to transition from a successful career in the military to the manufacturing industry. Calm

under pressure with superior time management and conflict resolution skills.

Hardworking and motivated professional looking to transition from U.S. Army duty to the civilian workforce. Highly motivated with more

than 4 years of experience and achievements, including Army Commendation Medal. Actively seeks additional responsibilities and resolves

problems quickly and efficiently.

Skills

• 25+ WPM typing

• Secret Security Clearance

• First Aid certified

• Weapons training

• Critical thinking

• Organized

• •

Firearm and explosives handling Trained in cross-cultural communication

• •

Quick learner Trained in counterterrorism strategies

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Adept multi-tasker Team leader

Work History

Machine Operator, 04/2013 to 05/2013

Alliance Compressors – Natchitoches, LA

• Laid out and set up work area quickly for Scroll Finish Mill Operations.

• Operated heavy duty mills.

• Adhered to all safety protocols and safe work practices to reduce likelihood of injury.

• Selected, aligned and secured holding fixtures, cutting tools, attachments, accessories and materials on Finish Mill.

• Detected and reported malfunctions and out of tolerance machining.

• Used CNC and manual equipment to perform rough and finishing machining.

• Removed burrs on all machined parts.

Technical Support Agent, 12/2012 to 01/2013

Teleperformance USA – Shreveport, 71129, LA

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• Managed call flow and responded to technical support needs of customers.

• Resolved customer issues in a clear, courteous and straightforward manner.

• Demonstrated professionalism and courtesy with customers at all times.

• Identified and solved technical issues with a variety of diagnostic tools.

• Created cases and claims for damaged, lost or displaced packages.

• Resolved problems with malfunctioning products.

• Effectively managed a high volume of inbound and outbound customer calls.

• Addressed and resolved customer product complaints empathetically and professionally.

• Gathered and verified all required customer information for tracking purposes.

• Accurately documented, researched and resolved customer service issues.

• Referred unresolved customer grievances to designated departments for further investigation.

• Resolved service, pricing and technical problems for customers by asking clear and specific questions.

Sales Associate, 12/2011 to 12/2012

WalMart Supercenter – Natchitoches, LA

• Operated a cash register for cash, check and credit card transactions with 100% accuracy.

• Stocked and replenished merchandise according to store merchandising layouts.

• Priced merchandise, stocked shelves and took inventory of supplies.

• Cleaned and organized the store, including the checkout desk and displays.

• Alerted customers to upcoming sales events and promotions.

• Identified potential shoplifters and alerted management.

• Trained 5 new sales associates.

• Handled all customer relations issues in a gracious manner and in accordance with company policies.

• Welcomed customers into the store and helped them locate items.

• Educated customers about the brand to incite excitement about the company's mission and values.

• Shared best practices for sales and customer service with other team members to help improve the store's efficiency.

• Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.

• Verified that all customers received receipts for their purchases.

• Followed merchandising guidelines to present visually appealing displays.

• Mentored new sales associates to contribute to the store's positive culture.

• Cultivated a customer focused shopping environment by greeting and responding to all customers in a friendly manner.

• Actively pursued personal learning and development opportunities.

Human Resources Specialist, 07/2007 to 12/2011

US Army – Worldwide

• Developed and led training programs in preparation for combat.

• Trained in the use of tear gas and explosives.

• Wrote office job descriptions and directives.

• Served as custodian of classified documents.

• Operated and maintained communications equipment.

• Communicated urgent orders and directions effectively to team of 10+ personnel.

• Tracked personnel and supplies within the company.

• Tracked and filed administrative paperwork and personnel folders.

• Reviewed disciplinary and other adverse actions and made recommendations.

• Planned and briefed personnel on missions.

Education

High School Diploma: 2007

Natchitoches Central High School Natchitoches, La

Certifications

Human Resources

Combat Lifesaver

Postal Operations

Weapontry

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