Project Manager Customer Service
Resume:
Dayton, OH *****
ab17fr@r.postjobfree.com
Sandra Rouse
Objective To utilize my project management, business analysis and
technical skills to implement successful projects through
continuous improvement and outstanding customer service.
Experience
10/2010 – Current Kentucky Warriors - Cincinnati, OH
Sr. IT Project Manager/Sr. Business Analyst
Gather user requirements, work with SME's to
develop standard requirements documents for
upgrades to the company’s internal and customer-
facing applications.
Perform and/or manage all User Acceptance
Testing.
Consult with business partners, identifying and
analyzing the system needs of clients within
segments.
Strategize, facilitate and lead the LOB to solve
business problems through the process of
identifying and
analyzing detailed requirements to properly reflect
client needs that ultimately translate into system
designs.
3/2008 – 10/2010 Schneider Electric/Square D - Florence,
KY
Sr. IT Project Manager/Sr. Business Analyst
Responsible for managing the projects of refreshing all servers in the Lexington,
KY Datacenter including
Windows, AIX and DEC Operating Systems servers in the Lexington, KY
Datacenter.
Refreshed hardware for 72 servers in 2008 and 55
servers in 2009 which stopped the unnecessary
wasteful spending of $500/month per server to
continually extend the hardware leases rather than
complete the projects of refreshing the hardware. I
received numerous recognition awards for my
efforts in creating very aggressive work schedules
and high-dollar cost savings to achieve outstanding
results.
Saved the company over $300k in wasteful
spending of server lease extensions due to over
the 2 year backlog.
Coordinated resources from all of the
hardware/software vendors to the outsourced
application folks from WiPro and also engaged in-
house Applications Teams, as well.
Achieved 100% success rate of server refreshes
and no production system outages occurred due to
our refresh efforts and ensured complete customer
satisfaction was achieved and also worked to
improve each project by documenting processes
and creating best practices which had previously
not been done.
Compiled financial analysis of projects including
costs, such as ROI and calculating intangibles such
as disaster recoverability and impact of end-user
system availability to acquire Business Case
feasibility study and ultimate upper level
management approval.
Organized and led the Mainframe Reclamation
Storage Project which involved many different
internal and external teams to prevent the $500k
purchase of a new storage device. Our efforts
took the mainframe storage utilization from 97%
down to72% in 3 months. We received reward
recognitions for our efforts.
Worked various other IT ad-hoc projects, such as
Business Objects, SQL upgrades, etc.
Worked with business and technical users to review
business processes and technical designs for
business systems.
Developed test cases for system testing and
assess, prioritize and document test results for
review.
Updated system documentation to reflect constant
design changes produced by updated test results.
8/2007 - 3/2008 National City Corporation - Cincinnati, OH
Sr. Business Analyst
Gathered user requirements, work with SME's to
develop test scripts, coordinate installation of all
changes and post-install testing.
Consulted with business partners, identifying and
analyzing the system needs of clients within
segments.
Strategized, facilitated and lead the LOB to solve
business problems through the process of
identifying and
analyzing detailed requirements to properly reflect
client needs that ultimately translated into system
designs.
Owned and managed the business and functional
requirements through all phases of the project life
cycle.
Contributed to other projects including feasibility
studies, vendor reviews, and RFP development and
analysis.
Provided mentoring of other Business Analysts
through hands-on training and individual guidance,
as needed.
Through collaboration, I helped build strong
alliances with clients, Operations, vendors and
other IT teams throughout the definition and
management of requirements.
Worked with business and technical users to review
business processes and technical designs for
business systems.
Developed test cases for system testing and
assess, prioritize and document test results for
review.
Updated system documentation to reflect constant
design changes produced by updated test results.
04/2000 – 08/2007 Toyota Motor Sales - Hebron, KY
Sr. Systems/Business Analyst
Gathered user requirements, worked with SME's to
develop test scripts, coordinated installation of all
changes and post-install testing for all
AS400/iSeries new and existing functionality using
formal project life cycle
Consulted with business partners, identifying and
analyzing the system needs of customers and
achieved 100% up-time for the AS400/iSeries for
the 7 years
Strategized, facilitated and lead the business solve
problems through the process of identifying and
analyzing detailed requirements to properly reflect
client needs that ultimately translated into system
designs.
Devised and implemented very aggressive project
management timelines for 9-iSeries operating
system upgrades which involved extensive
travelling and organization of team at each of the
facilities in California, Illinois and Kentucky
Created disaster recovery plans for various
locations for the AS400/iSeries which included
documentation and creation of a mock disaster utilizing
plan to ensure sites were ready for outages if they
occurred.
Supervised contractors who provide 1st & 2nd level
support of all warehouse information
systemsincluding iSeries and RF.
Worked with business and technical users to review
business processes and technical designs for
business systems.
Developed test cases for system testing and
assess, prioritize and document test results for
review.
Updated system documentation to reflect constant
design changes produced by updated test results.
Maintained Radio Frequency equipment including
configuration and system problems.
Education
Graduated from Boone County High School,
Florence, Kentucky
Attended college classes at Northern Kentucky
University
Training
Project Management
Business Analyst
Introduction to Total Quality (ITQ)
Daily Management (DMI)
Statistics and Quality in Daily Work
Toyota Traditions
IBM AS400/iSeries System Performance and Capacity Planning Training
IBM AS400/iSeries System Administration & Performance Enhancement
Vendor Management
Requirements Management Methodology
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