Marketing Manager

Erika A. Stovall

**** **** **** ****** ********** TN 37814

423-***-**** *************@*****.***

Marketing * Advertising * Public Relations * Customer Service * Market

Development * Trade Shows

Diverse marketing experience including advertising and public relations

management, customer service, event planning, corporate meeting and trade

show management, literature design and creation, brand management and

market development. Experienced in product management - leading to 60%

growth in two years. Well-rounded, customer-oriented professional who is

able to multi-task in stressful situations. Self-motivated and able to work

independently and in teams. Fluent German and basic Spanish and French.

Experience

Sales Associate

Lowe's; Morristown, Tennessee

2013-present

International home improvement retailer

Sell home improvement products to customers; provide excellent customer

service; maintain stock levels and displays.

Sales Associate

Timberland; Smithfield, North Carolina

2012-2013

Global apparel and footwear manufacturer and retailer

Merchandised and sold clothing and shoes to customers; maintained stock

levels and displays; assured customers receive excellent in-store service

to maximize store revenue and profit.

Program Coordinator (Garner, North Carolina)

Route Planner/Customer Service Representative (Atlanta, Georgia)

Honeywell (HUS/SmartGrid)

2009-2012

Fortune 100 manufacturer of safety, security, energy, and aeronautics

products

Coordinated NES program for Progress Energy in North and South Carolina,

including: direct mail, event planning and reporting. Persuaded customers

in Maryland, North and South Carolina, Pennsylvania, Ohio, Florida,

Illinois, New Jersey and Michigan to participate in utility programs,

including SmartGrid, rebate, low income energy saving and demand response

programs. Assisted in training new customer service representatives and

route planners. Developed scripting and processes for new programs.

Specialist, Martha Stewart Textiles

Macy's; Buford, Georgia

2006-2010

Upscale national retailer

Sold products, maintained stock levels, merchandised displays and created

customer accounts. Hired as seasonal associate and then was promoted to

Housewares, Bridal, Textiles and Men's Casual department. Served on MSO

committee for successful introduction of ACT database.

Marketing Services

Dornbracht USA; Duluth, Georgia

1998-2005

German manufacturer of luxury plumbing fittings and accessories

Provided direct customers, independent representatives and design

specifiers with the informational tools needed to select luxury products

for residential and commercial projects. Coordinated with manufacturer to

provide products for the North American region to meet national/local codes

and end-user needs. Managed off-site events, corporate meetings, and trade

show coordination. Directed advertising and public relations programs and

vendors. Trained employees on internal and external computer programs.

Marketing Manager

Santile International Corporation; Duluth, Georgia

1992-1998

Luxury kitchen and bath products importer

Managed marketing programs for six European firms, including: direct mail,

tradeshow management, public relations, advertising, literature creation,

lead management, and product development for the North American and

Caribbean markets.

Supervisor of Marketing Services

Sales Administrator (IP )

WIKA Instrument Corporation; Lawrenceville, Georgia

1989-1991

German manufacturer of pressure measurement instrumentation, including

electronic transmitters/transducers, chemical seals, gauges and

thermometers.

Managed the marketing program including direct mail development, database

management, trade show management, literature creation, product development

and public relations and advertising management. The public relations

program lead to over 200 placements in industry wide publications in 18

months, including a profile article in Control Magazine.

Education

Master of International Management; Thunderbird School of Global

Management; Glendale, Arizona 1988

Bachelor of Business Administration, Marketing; East Tennessee State

University; Johnson City, Tennessee 1987

Software

Microsoft Word, Access, Excel, Outlook, PowerPoint, Publisher; Adobe

Acrobat; WordPerfect; Quattro

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