ATUL MUKUND INGOLE

ab15yc@r.postjobfree.com

Cell:- 973*******

Carrier Objective

A suitable position in your organization where my skills could be harnessed

to upgrade my learning processes

And simultaneously achieve organization's objective in an efficient and

self motivated manner.

Summary:

< 4 years of technical experience in a combination of Technical Support

& Helpdesk.

< Currently associated with KAIZEN IT SERVICES PVT. LTD in TATA-FIAT

India Automobile Ltd on IBM Project, PUNE.

< Now working with KAIZEN IT SERVICES PVT. LTD in Reliance Cement

Company at Butibori at Nagpur under IGATE Technologies.

< Proficient with end-user support on-site as well as via phone and

email. PC and systems support for both hardware and software .

< Excellent hardware and software troubleshooting skills. Experienced

dealing with unfamiliar systems and software. Up-to-date use of

Internet protocols, tools and applications

Educational Qualification.

H.S.C. from Amravati Board.

B.A. Amravati University.

Certifications:

Achieved - MCSA from HCL, Pune.

Diploma in Electronics & Computer Engineering from AISECT COMPUTER

Amravati.

Enrolment No. M066200515

Technical Skill:-

. Microsoft Windows Active Directory, Microsoft Windows server

2003/XP/2000/9X.

. Adding, removing, or updating user account information, resetting

passwords, etc.

. Creating users mail IDs in exchange 2003.

. Servers and Desktops installation and configuration.

. Applying operating system updates, patches, and configuration changes.

. Providing the first level support to more than 800 users.

. Installing and configuring new hardware and software.

. Responsible for maintaining servers (file and print), client machines

and peripherals, information security.

. Ensure scheduled servicing of computers and its accessories.

. Technical support to end users and documentation for end user

reference.

. Proficient with end-user support on-site as well as via phone and

email.

. Ability to manage technical issues from open through closure with

internal employees and end users.

. Managing escalation of complex technical issues for customers

Working with:- Kaizen IT Services PVT. LTD. Pune. FMS

Engineer (Technical Support)

Job Profile

. Providing Technical support to all Desktops, Laptops and also

Workstations in the network.

. Installation and configuration of Local and Network Printers.

. Providing technical support to remote users using remote

applications.

. Crating the User account in Exchange Server. Also creating the user

in active directory & set the policy to them.

. Troubleshooting all basic networking related issue including

wireless.

. Handling VP/ AVP user & communication with them.

. Configuration M S Outlook & troubleshoot to its related issue.

. Configuration Lotus Notes and it's related problem.

. Working with Active Directory and it security policies.

. Duration : From 20th Apr 2013 to

till date.

Working with:- Kaizen IT Services PVT. LTD. Pune. Helpdesk Support

(senior Desktop Support)

Job Profile

. Providing Technical support to around 800 Desktops, Laptops and

Workstations.

. Providing voice based technical assistance to Italian users.

. Installation and configuration of different types of Desktops and

Laptops of HP.

. Installation and configuration of Local and Network Printers.

. Cisco VPN Client installation & Configuration.

. Installation and configuration of SAP client for end users.

. Implement the policies for the use of the computer system and

network.

. Monitoring Local & remote locations Antivirus Servers.

. Providing technical support to remote users using remote

applications.

MS outlook configuration and handling all calls related to MS

office.

L1 support for laptops.

. Duration : From 20th Feb. 2011 to 28 Feb 2013.

25 May. 2009 to Jan 2011 RT OUTSOURCING SERVICES LTD. Pune. Desktop

Support.

Job Profile:

. Administration and Responsibility of around 500 Desktops, Laptops and

Workstations.

. Installation/troubleshooting Windows 2003 Server and client machine and

also resource accessible to the end user.

. Microsoft Outlook 2007/2010 configuration & troubleshooting.

. Managing, Maintaining & Monitoring Antivirus Servers.

. Installation & Configuration of Local and Network printers.

. Installation & Maintenance of Hardware devices & Software

Applications.

. Providing the first level support to all users.

. Providing services to remote clients using NetMeeting, Dame Ware.

. Coordinate with internal, external vendors and consultants to support

Infrastructure and service requirement.

. Configuration & troubleshooting of Microsoft Exchange outlook related

issue.

June. 2007 to 2009 AT COMPUTERS SYSTEMS. Chin wad, Pune Desktop

Support Engineer.

. Installation & Maintenance of Hardware devices & Software

Applications.

. Installation and Troubleshooting of Windows Operating Systems.

. Implementation of Ghost Server for image preparation.

. Installation and configuration of Desktops/Laptops.

. Responsible for managing day to day user's complaints.

. Backup Management.

. Hardware and software Inventory Management and Interaction with

vendors.

Personal Details

Name ATUL MUKUND INGOLE

Address Temporary Laganj Baripura, Near Vthal Temple.

Itwari Nagpur 440002

ATUL MUKUND INGOLE

At Post: Anjangaon Bari,

TQ and Dist: Amravati 444601

Address Penrment

Date of Birth : 20th March 1981

Marital Status : Married.

E-mail Address ab15yc@r.postjobfree.com

ab15yc@r.postjobfree.com

Languages Known : English, Hindi, and Marathi.

Location Preferences

Open to relocate anywhere in India.

Contact this candidate