Customer Service, Social Service, Public Coordinator, HR Specialist
Resume:
JOANN HENDERSON BRITTENTINE
**** ******** ******,**********, **. 71107
************@*****.***
OBJECTIVE :
Passion- oriented person seeking to leverage education and experience with background in effective customer relations and
social services in an entry-level position. Extremely enthusiastic in contributing to the human services agency through the
diverse field of case management.
EDUCATION
M arch 2010 Bachelor of General Studies w/concentration Social Sciences
Louisiana Tech University-Barksdale BAFB, LA
May 2008 Associate of Science in Health & Human Services
Southern University at Shreveport Shreveport, LA
SKILLS & ABILITIES
§ Great intake skills Effective crisis intervention
§ Assessment of needs Experienced treatment planner
§ Clear documentation skills Orientation Advocate
§ Knowledgeable of agency referrals
CERTIFICATION
American Red Cross
§ Disaster Public Affairs Overview Workforce Planning Acquisition
§ Service People with Disabilities Staff Health: Working on Disaster Relief Operations
§ Introduction to Disaster CBRNE Ready Respond
§ Fundamentals of Staff Services Client Assistance Cards Caseworkers
§ Client Assistance Cards Financial and Statistical Information Management Workers
§ Service People with Disabilities Following a Disaster
§ Preparing for and Managing a Spontaneous Volunteer Workforce
CERTIFICATION
Health And Health Services Commission
Snap and Combined Medicaid Training Workplace Violence Awareness
HHSC Star Power Snap Food Benefits in a Disaster
Child Support Referrals HHSC Computer Usage & Info Security Training
HHSC HIPPA Privacy Civil Rights Training
Safeguarding IRS Federal Tax Info
SOCIAL SERVICE EXPERIENCE
§ Triage Internship with Willis Knighton Community Health Center.
§ Advocate at Addiction Awareness Week--Screen intakes’ orientation assessment.
§ Volunteer for Habitat for Humanity (GSU & SUSLA Collaboration).
§ Community Emergency Response Team Training.
§ Volunteer at 2009 Possessing Your Power Spring Youth X-plosion.
WORK EXPERIENCE
2011-present Texas Works Advisor Marshall, TX
Health And Human Services Commission
Determine and redetermine eligibility for Food Stamps, Temporary Assistance for Needy
Families (TANF), and Medicaid programs using automated systems. Obtain, verify, and
calculate income and resources to determine client financial eligibility.
Interview clients or authorized representative to gather information to determine eligibility
for benefits. Conduct reviews to determine or verify eligibility or continued eligibility and
benefit level. Process changes to client status, overpayments, and adjust or restore benefits.
Document case records using automated equipment to form a record for each client.
Communicate on an intermediate level with others (internally or externally) to resolve problems
or complaints.Explain program benefits and requirements to clients. Review eligibility of clients
for ongoing services.
96-2011 Overnight stocker/Cashier/ Operator Bossier City, LA
Wal-Mart Bossier Supercenter
§ Prepared inventory collection and stocked merchandise for collected distribution.
§ Assisted customers with closing of purchases and distributed revenue exchange.
§ Created and built display tables and walls to enhance marketing layout for the store.
§ A four time ‘Great Job Award” Winner at Wal-Mart Bossier Supercenter.
§ Cashier Of The Year (2001).
§ 15yr Wal-Mart accomplishment certificate.
2008 Pacer
Willis Knighton Health Center Shreveport, LA
Performed intake process for clients admitted to receive daily services from the triage department.
Involved interviewing clients regarding health status, billing information, and data collection.
Provided forms for the patient to complete and assist with interpretation as needed. Utilized the
electronic data and copy machine to complete patient intake file for proper documentation services
needed.
Coordinated all clients records in designed order for documentation and filing preparation.
Maintain the patient sign-in roster for data analysis of patient services in the triage area.
Performed assessment of client needs to fulfill the request of service for the client. Data was
documented on intake forms and placed in service area in a confidential status to protect patient
information. Involved in the advocacy and client education.
Worked with client of all ages; maintained quality customer service and communication to provide
a comfort for all patients in services rendered to meet their needs.
Completed initial orientation for clients after completing the intake process to insure their
understanding of the services rendered to them. Effectively communicated the services through
verb presentation. Openly available to address all patient inquires to provide reassurance of
program services.
Served as team player with the entire staff of the client to insure that the flow of service was
continuous daily and effective for the company.
Provide agency referrals to clients on an as needed basis. Insure a strong level of knowledge for
agency services to be prepared to assist a client.
92-94 Reorder Associate Ft. Irwin, CA
Ft. Irwin Main Exchange
§ Served as store buyer for the soft-line department merchandise purchases from distributors and insure quality store collections.
§ Utilized the MSI calculator, computerized data system, filing & and adding machinery.
§ Created stock arrangement and set-up the display for store landscape.
§ Consulted and communicated with the directive of the regional buyers.
91-92 Sales Associate Ft. Irwin, CA
Ft. Irwin Main Exchange
§ Assisted with customer inquiries and directives for purchase needs.
§ Stocked all departmental merchandise for organized sales mission.
§ Operated the computerized cashier register system to assist customers with completed purchases.
MEMBERSHIP
Louisiana Tech University Alumni Association.
The National Society of Leadership and Success.
American Red Cross volunteer.
Bossier Arts Council
Stonewall Missionary Baptist Church
TECHNICAL SKILLS : MS Office 2003 & 2007 & MS Word, Ten-Key, Outlook, Fax, Power point.
REFERENCE UPON REQUEST
Contact this candidate