Customer Service Management

JESSICA DUST

812-***-**** – ab15ds@r.postjobfree.com – 1355 4th Ave T.H, IN 47807

OBJECTIVE

To use my ability to work in a team environment. I am self-motivated and able to work both independently and as collaborative team member. To obtain a position where I can maximize my organizational and interpersonal skills and knowledge which will contribute my years of experience, which will allow me to grow personally and professionally.

EDUCATION

Ivy Tech Community College

Currently enrolled achieving my degree in Healthcare Support/Human Services

Thompson College of Cosmetology

Graduated in 2005 and achieved my Cosmetologist License.

South Vermillion High School

Graduated in 2005

Thompson College of Cosmetology

Graduated in 2005

EXPERIENCE

Xerox / CFA Terre Haute, IN

Eligibility Specialist May 2013 – present

• Determine if clients are eligible for foodstamps, Medicaid or Tanf.

• Inbound and outbound phone calls, giving 100% customer service meeting all the clients needs.

• Putting clients information into computer.

Community Connections Terre Haute, IN

Direct Support Staff Feb 2013 – May 2013 812-***-****

• Assist clients with mental and physical disabilities with activities of daily living and personal care.

• Pass meds to the clients and prepare all meals.

• Take clients into the community and participate in activities.

Memaws Palace Daycare Terre Haute, IN

Child Care Provider Feb 2012 – Nov 2012 – 812-***-****

• Keep records of every child, including day by day observations and information regarding activities, meals served, and medicine administered.

• Systematize and store toys and materials to make sure order in activity areas.

• Operate domestic daycare centers inside businesses.

• Make bottles germ-free and prepare formulas.

• Provide counseling or treatment to emotionally disturbed or offending children.

• Dress brood and change diapers.

• Go together with children to and from school, on outings, and to medical appointments.

• Place or raise children into baths or pools.

• Hold up children’s emotional and communal development, encouraging understanding of others and optimistic self-concepts.

• Wash toys and play equipment.

• Order children and recommend or start other measures to control performance, for example caring for own clothing and picking up toys and books.

• Make out signs of emotional or developmental troubles in children and carry them to parents’ or guardians’ attention.

• Teach children in health and personal habits for example eating, resting, and toilet habits.

Damar Services Indianapolis, IN

Lead Direct Support Staff May 2009 – Dec 2011 – 317-***-****

Help clients or residents with the Activities of Daily Living

• Performs personal care activities that help the client; such as personal hygiene, ambulation, eating, dressing and shaving

• Talk and give company to clients and participate in resident activities

• Provide clients or residents with transfers and assist moving in and out of beds, baths, wheelchairs or cars, I worked with teenage boys whom had autism and behavior problems.

• Change bed linens, clean and iron residents’ laundry and assist keep residents’ room, cabinet, and dresser drawers neat and clean

• Provide scheduled care, and personal care; for example, bathing, dressing and feeding

• Maintain a specialized approach to responsibilities such as uniform, start times and absenteeism

• Take vital signs

• Take part in maintaining a pleasant work environment.

Mosaic Terre Haute, IN

Direct Support Staff October 2011 – Feb 2012 – 812-***-****

• I worked in different group home settings taking care of individuals that were mentally and or physically handicapped.

• I assisted with med passing and kept documentation on ADL’s and behaviors

• Assistance with personal care such as bathing, dressing, grooming and hygiene

• Linen change and laundry including sheets, towels and clothing

• Meal preparation including special diets followed by dishes and kitchen clean up

• Grocery shopping, pharmacy pick up and other errands

• Transportation or accompaniment to the bank, salon, religious services, airport, medical and other appointments

• Maintenance of an already clean home including vacuuming, dusting, mopping, counter tops, sweeping house and patio and bathroom and kitchen care

• Medication reminders

• Assistance with safe transfers to and from, bed, chair, sofa, commode, walker and wheelchair

Hamilton Center Terre Haute, IN

Direct Skills Tech/Teachers Assistant October 2008 – May 2009 – 812-***-****

• I worked as a Direct Skills Tech under Case Managers.

• I met with psychiatrists and therapists every morning discussing my clients cases.

• I went to clients houses and worked with them on ADL’s and making sure they took their medication and was keeping all scheduled appointments.

• I billed Medicaid for all my services.

• I also worked as a Teacher’s Assistant on the CHILD ADOLESNCE side.

• I assisted the teachers in classrooms with the preschool aged children and helped keep their behaviors to a minimum.

• I also assisted with teaching educational activities to the children.

Comfort Suites Hotel Terre Haute, IN

Guest Agent 2006 – 812-***-****

• Greet and register incoming guests.

• Process guest folios and collect payment.

• Administer and manage cash handling responsibilities.

• Handle guest requests and concerns promptly and with courtesy.

• Assist guests with any inquiries regarding local entertainment, restaurants or transportation.

• Maintain efficient and effective flow of information with guests and all internal departments.

• Handle additional duties as needed by guests or management.

Temple Studio Spa & Salon Terre Haute, IN

Hair Stylist 2004 - 2007 812-***-****

• Traveled to CHICAGO and other cities for training on Daviness and other HAIR related trainings.

• Did manicures and pedicures for clients while applying a spa feel to it.

• Eye brow waxing and upper lip along with full face waxing. Applied spray tans to clients.

• Assisted the other stylists and managed the front desk when needed.

Tumbleweed Terre Haute, IN

Hostess 2004 – 2005 812-***-****

• Greeted and seated guests at the same time as monitoring the flow of guests in keeping with seating chart and servers

• Gave quick and exact information and directions to guests

• Answered all questions regarding the menu and services

• Ensured coverage of the hostess stand at all times

• Answered phones, took messages and made reservations

SKILLS

• Outstanding customer service skills.

• Over 8 years professional experience with the public

• Personable and persuasive in communicating creatively with thousands of customers from all cultures and economic levels.

• Proven skill in persevering to solve customer’s problems.

• Self-motivated and confident in making independent decisions.

• Very well organized and able to meet deadlines.

• Greet customers and ascertain what each customer wants or needs.

• Superior organizational and time management skills

• Ability to effectively communicate with and present information to customers, merchants, peers, and all levels of management

• Goal-driven, with an ability to multi-task in a fast-paced environment

• Ability to lead by example, build relationships, and influence others

• CPR and first aid Certified

• 6 years working as a caregiver

• Licensed Cosmetologist

• Excellent time management skills

• Strong written and verbal communication skills

• Ability to react rationally in emergency situations

• Demonstrated agility and empathy

REFRENCES

• Sophia Tompkins 812-***-****

• Adrienne Martin 919-***-****

• Cathy Alsman 812-***-****

• Alemetra Burks 812-***-****

• Kimberley Roberts 812-***-****

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