Customer Service Director
Resume:
BEAUTRICE M. BUTLER
San Antonio, Texas 78251
Home: 210-***-****
Cell: 210-***-****
ab15dd@r.postjobfree.com
SUMMARY OF QUALIFICATIONS
. Community College/Universities: 17 years of student support
services including; professional academic advising,
TASP/THEA/TSI policies, admissions, recruiting, financial
assistance, registration and a thorough knowledge of the
education industry
. Collaboration Efforts: Work with Coordinator of Recruitment
and Recruiters with the organization of the College
Connection program and various departments with Admission
processes; work with Center for Student Information (CSI)
with centralized admission processes and Banner
implementation; and work with Admissions & Records Leaders
from sister colleges in Admissions business processes
analysis to conduct business in one database; work with
Faculty/Academic leaders regarding students issues
. Leadership Qualities: Supervise/Mentor professional,
classified, temporary part-time/full-time, and work studies
personnel. Responsible for department budget
. Computer Skills: Proficient with Microsoft Excel, Word,
Publisher, Power Point and Internet usage, BANNER, Student
Information System and Campus 2000
. Troubleshooter: Resourceful and inventive in developing and
implementing creative solutions with sensitivity to
efficiency and deadlines
EDUCATION:
WEBSTER UNIVERSITY St. Louis, Missouri
Master of Arts - Counseling August 2003
UNIVERSITY OF TEXAS San Antonio, Texas
Bachelor of Arts - Psychology December 1999
ST. PHILIP'S COLLEGE San Antonio, Texas
Associate of Arts - Psychology May 1997
ST. PHILIP'S COLLEGE San Antonio, Texas
Associate of Arts - Liberal Arts May 1997
EXPERIENCE:
February 2012-Present St. Philip's College
San Antonio, Texas
Director of Enrollment
Management/Registrar
. Perform Dean of Enrollment Management/Registrar
responsibilities
. Oversee Enrollment Management Division to include 10 direct
reports (2 Directors, 2 Associate Directors, 5
Coordinators, and 1 Administrative Secretary) and 40
indirect reports. Division consists of Admissions & Records
department, Testing Department, Office of Student
Recruitment & International Student Services, Veteran
Affairs, and the Off-site Campuses (LAFB,FSH, RAFB)
. Work closely with Dean of Student Success and Dean of
Southwest Campus
. Prepares budgets and long-range plans for the enrollment
aspects of the College, which may include the areas of
Advisement and Assessment, Registration, Admissions,
Records, Veterans' Affairs, and Recruitment.
. Leads the College's academic marketing and recruitment
efforts to include state-of-art approaches.
. Assists in hiring staff and manages direct reports to
include pay issues, development, performance appraisal and
discipline.
. Acts as liaison between students and the Administration on
issues related to enrollment not handled at the department
level.
. Attends professional conferences to stay abreast of changes
in the areas related to enrollment.
. Makes recommendations to the Vice President and President
regarding changes to any aspect of enrollment in order to
improve quality of services to students.
. Provides leadership to the enrollment function of the
College, which may include the areas of Admissions,
Advising and Assessment, Records and Registration,
Recruitment, and Veterans Affairs.
. Chair of the President Lecture Series
. Advisor to Point of Pride Community
. Member of President's Administration (Cabinet)
. Performs administrative and related work as assigned.
July 2008- February 2012 Northwest Vista College
San Antonio, Texas
Associate Director of
Admissions
. Performed Director of Enrollment Services/Management
responsibilities (Jan 2010-May 2011);Serve as cross-college
liaison; Serve as Center for Student Information(CSI)
liaison; Provide leadership to Enrollment Services team to
perform customer service and to provide trouble-shooting
for Banner implementation
. Manage day to day operations of
Admissions/Records/Transcripts office
. Listed Registrar for National Student Clearinghouse (Feb
2010-May 2011)
. Prepare annual budget
. Assist in hiring staff and manage direct reports to include
performance appraisal, discipline and development
. Make recommendations to VPSS in changes related to Center
for Student Information and day to day operations of office
. Collaborated with Recruitment and Advising Team to achieve
average 18% enrollment growth (2008-2010).
. Developed and implemented admissions communication plan to
reduce admission phone calls by 50%.
. Improved transcript processes to reduce average process
time to 5 days while increasing volume 20%.
. Increased efficiency and accuracy of student records
maintenance (drops, adds, residency) through weekly team
training
. Developed and implemented systems to increase admissions
applicants by 14% (2008-2009).
. Plan/coordinate registration activities (College
Connections). Work with Information Systems and Facilities
for set-ups needed; budget, supervise, and train temporary
personnel. Respond to/resolve registration-related
problems.
. Manage staff (Professional/Classified/Work Studies/Full-
time temporaries and part-timers)
. Assume responsibilities of Director in her absence.
. Assist students with residency/immigration problems.
. Determine placement levels based on incoming transcripts.
. Enforce Institutional Policies and Procedures.
January 2006-July 2008 University of the Incarnate Word
San Antonio, Texas
Assistant
Registrar
. Transfer articulation for current and past students.
. Working with Advisors, Deans and Faculty with student issues or
concerns.
. Completing audits and reviews for students pending graduation.
. Process CLEP, Study at Another Institutions, and Substitutions
forms for students.
. Oversee subordinates in the absence of Registrar.
. Point of Contact for the Universe Online and Adcap students for
Registrar issues and concerns.
. Assist in the preparation and
conduction of the graduation ceremonies.
. Enforce Institutional Policies and Procedures.
October 2004-December 2005 University of Phoenix
San Antonio, Texas
Enrollment Counselor/Team Leader
. Met and exceeded monthly, semi-annual, and annual enrollment
budgets.
. Generated annual revenue of over one million dollars.
. Established key contacts to maintain business relationships in
San Antonio.
. Participated in Public events in outlying areas.
. Helped introduce and sell new programs to potential students.
. Oversaw subordinates in reaching goals and assisting in
admissions process.
. Assisted potential students in the admissions process and
answer any questions regarding the degree programs, cost,
financial aid assistance, and timeframe of completing the
degree.
. Maintained the highest quality of customer service.
. Helped keep students motivated so they would stay in school and
finish their degree.
. Provided pre-evaluations for transferable credits to students.
March 2004-October 2004 American Intercontinental University San
Antonio, Texas
Admissions Representative
. Called prospective students about Admissions and University
programs.
. Interviewed prospective students for acceptance in University
and take application fees for processing.
. Served as advocate for students.
. Maintained file on enrollment process.
. Followed- up with student's performance and academic progress
throughout education experience with various departments.
. Assisted in meeting quotas per monthly basis as a team.
Aug. 2003- March 2004 School of Excellence in Education San Antonio, Texas
Guidance Counselor/Administrator
. Prepared high school students for college experience and
counseled middle school students.
. Taught Career Investigations (Career Orientation).
. Administered Kuder Career Assessment.
. Assisted Principal with Administrative duties.
. Produced progress reports.
. Coordinated with college campuses.
. Served as liaison with Co-step by providing scholarship and
financial aid information
. Counseled students on academic and personal needs.
Dec. 2000 - Aug. 2003 San Antonio College & St. Philip's College San
Antonio, Texas
NORTHEAST CAMPUS
Education Skills Specialist II
. Served as a liaison for Northeast Campus and the Northeast
Community in the absence of the Interim- Executive Director
and the Executive Director.
. Attended and occasionally facilitated regularly scheduled staff
meetings.
. Former Liaison for University of Incarnate Word ADCAP Program.
. Provided administrative assistance to the Interim- Executive
Director.
. Assisted in coordinating academic pre-registration/registration
process with district team.
. Assisted with the development of the class schedule for each
semester per Associate Director.
. Assisted in Course Management and Class Room Management per
Executive Director.
. Notified faculty of change of student status such as adding or
dropping classes.
. Assisted Faculty with inputting grades in Web based system for
grade report.
. Administered degree audits per student from SIS system.
. Provided student academic advising and academic advice.
. Assisted with the development of final exam schedule.
. Administered and proctored the Accuplacer Test and student make-
up exams.
. Counseled and interpreted assessment scores including ACT, SAT,
Compass, MAPS, Accuplacer, and TASP.
. Provided guidance and specialized assistance to students and
staff in order to help resolve personal and academic issues
or concerns.
. Provided knowledge to staff to assure all aspects of work
performance met pre- established expectations with
Accuplacer/TASP policies and procedures during
registration.
. Provided outreach and recruitment strategies to the Northeast
Quadrant of Bexar County.
. Designed and edited Northeast Campus procedure manual.
. Facilitated new creation for NEC Web page per Executive
Director and assisted in creation of newsletter.
. Produced budget report and charge back accounts for Executive
Director.
June 1996- Dec. 2000 ST. PHILIP'S COLLEGE San Antonio, Texas
(Part-Time) Student Service Assistant II/Peer Advisor
. Provided student academic advising and counseled students on
assessment scores.
. Demonstrated knowledge of ACCD Degrees and Certificates;
Interpreted assessment scores and transcript evaluations by
using Course Placement Manual and current TASP Policies and
Procedures.
. Administered and proctored official TASP Examinations and
Accuplacer Test.
. Supervised work-study students to assure familiarity with TASP
policies and procedures during registration.
. Served in successful project, targeting academically at-risk
students.
. Assisted in student success and retention programs.
COMPUTER PC, Multi-Media, and Mainframe.
EXPERIENCE: Software background: Windows, Microsoft Office (Excel, Word,
PowerPoint) Corel, WordPerfect, Desktop Publishing, Internet
usage, BANNER, Student Information System (SIS), Campus
2000(C2K), Galaxy and others.
PROFESSIONAL
AFFILIATIONS:
. Texas Counseling Association- September 2002-September 2003
. Committee Member St. Philip's College Open House - April 20,
2002-May 10, 2002
. Texas Academic Decathlon Essay Proctor (SAC) - March 2002-April
2002
. Texas Association of Collegiate
Registrars and Admission Officer (TACRAO)-Nov 2006-present
. The Texas Association of Black Personnel in Higher
Education (TABPHE) - February 2002-August 2003
. Psi Chi: National Honor Society in Psychology - 1998/1999
. Miss St. Philip's College - 1996/1997
. Van Courtland Debutante - 1995/1996
. Delta Sigma Theta Sorority, Inc- April 29, 1999-present
PROFESSIONAL
DEVELOPMENT:
. Alamo Colleges Leadership Academy for Success III (ALAS)
Graduate, June 2010
. Mentee for Dr. Adena Williams Loston, President of St. Philip's
College
. Participant at St. Philip's College President's Administration
Cabinet Meetings
TRAINING,
LICENSES/
CERTIFICATES:
. Certificate of Merit-Basic Supervision
. Basic Supervision Seminar-June 26, 2002
. Business for Writing for Results Seminar-May 22, 2002
. Notary Public-July 2009
STUD. /CAMP
ACTIVITIES
COORDINATED
. Fall Fiesta- October 11. 2002
. Program Assisting Domestic Violence Victims by Collecting Old
Cell Phones-April
. Karaoke Day-March 19, 2002
. Financial Seminar with Melvin Burgess-March 5, 2002
. Relieve Stress with a Massage Therapist-March 4, 2002
. One-Year Anniversary Celebration-January 29, 2002
. President's Lecture Series 2012-
2013: Patti Soils Doyle, Herman Boone, Azure Antoinette
REFERENCES
Adrianne Green
Yvonne Guerra
Mamie McGowan
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