Wendee Martin

address: ** ****** **** ******, ****** GA 31322, United States

telephone (home): 912-***-****

cell: 912-***-****

email: ab14fe@r.postjobfree.com

Professional profile

A dynamic and dedicated professional with extensive experience in medical office management including expertise in insurance processing, medical record management, customer service, HR and financial control. Possesses excellent interpersonal, communication and negotiation skills, the ability to influence business critical decisions and to formulate positive internal and external relationships. Able to work well on her own initiative and demonstrate the highest levels of motivation and organization required to meet challenging business objectives. Enjoys leading and cultivating a successful and productive team and thrives within highly pressurised and challenging environments.

Objective

Currently looking for a new and challenging position, one that will enable me to directly contribute to improving organizational performance through the use of my excellent leadership skills and strong financial management capabilities - ideally as a Practice Manager or Chief Financial Officer.

Career summary

2012-2013 CASH MANAGER, Memorial Health University Physicians Group

• Playing a lead role as Cash Manager with responsibility for directing and overseeing key business functions including payments received, billing, collections and customer service

• Overseeing the payment posting and refunds process including the monitoring of payments received, completion of cash reconciliations and balancing of credit cards, OTC and spreadsheets

• Ensuring the timely issue of customer statements and follow up of Electronic Data Interchange (EDI) documents; promoting the delivery of excellent customer care at all times

• Analyzing and reviewing a range of performance reports to enable the development of enhanced business processes in addition to maintaining confidential medical records

• Managing and motivating over 80 staff across four departments to achieve business targets and objectives whilst supporting both personal and professional development

• Undertaking a range of HR duties including recruitment and selection as well as dealing sensitively with any disciplinary action and dismissals

2011-2012 TEAM LEADER / CBO INTERIM MANAGER, St Joseph Candler

• Personally responsible for overseeing the timely management of accounts receivable and accounts payable in line with month end requirements

• Coordinating the payroll process, processing vacation and sickness requests in addition to working closely with the IS to resolve outstanding queries or issues

• Preparing financial reports to monitor business performance, presenting information and providing recommendations at senior management meetings

• Assisting internal teams and senior management with a range of enquiries as well as providing guidance and support on finance and system related issues

• Additionally responsible for preparing all deposits and completing associated banking duties

2010-2011 BILLER / PRECERTIFICATIONS, ENT Associates

• Liaising extensively with insurance companies on medical claims, gaining a comprehensive understanding and knowledge base of Medicare/Medicaid Insurance guidelines and policies

• Analyzing financial data, balancing payments, refunds and charges as well as processing all authorisations, precertification's and referrals

• Deputizing for the Billing Manager as required, providing motivation to the team toward the achievement of organizational goals and objectives

2006-2010 SURGICAL COORDINATOR / BILLER / COLLECTOR, GA Eye Institute

• Dynamic and multifaceted role with responsibility for scheduling and administering surgical procedures as well as managing the billings and collections processes

• Working closely with medical staff and patients to coordinate surgery appointments including the provision of detailed information on medications, pre and post operative care

Career summary cont.

1997-2006 MANAGER, Memorial Health University Medical Center

• Accountable as Manager for the day-to-day running of the medical centre involving all aspects of operations management, HR and finance related duties

• Overseeing finance activities including the posting of payments, processing of refunds, month end reconciliations and the preparation of month end reports

• Developing a strong and cohesive staff team via the introduction of open communication channels and regualr meetings as well as dealing with all HR related issues

• Achieving recognition for consistently achieving and exceeding cash quota targets month on month

2000-2002 TEAM LEADER, Memorial Health University Physicians

1997-2002 PAYMENT POSTER, Memorial Health University Physicians

Education and qualifications

MBA: Master of Business Administration - Healthcare Management, Accounting & Finance (2007)

American Intercontinental University, Atlanta

BBA: Bachelor of Business Administration - Healthcare Management (2006)

American Intercontinental University, Atlanta

Key I.T. skills

Microsoft Access, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Practice Plus, Medical Manager IDX, E-clinical Works (ECW), Epic (Epic Certified - Cash Reconciliation Management Certification)

Personal details

Languages: English (Fluent)

Other: Driver; full clean licence

Interests and activities

Currently include: Reading, ASPCA

References are available on request

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