Human Resources Management

DAWN R. OWEN-YOUNG

*** ******** ***** ( Berea, Ohio 44017 ( 440-***-**** (

ab137g@r.postjobfree.com

CAREER PROFILE

Creative leader with 15+ years of human resources, recruiting,

administrative and programmatic experience in multicultural, community,

clinical, non-profit and for-profit business settings ( Capable

administrator who can balance human and capitol resources to achieve

company goals ( Innovative and analytical problem solver with emphasis on

strategic impact ( Resourceful program professional with the ability to

accomplish goals with limited resources and tight budgets, achieving

innovative results ( Adept communications expert effective in building

relations

SUMMARY OF QUALIFICATIONS AND SKILLS

. Broad knowledge of human resource functions including recruiting,

interviewing, employment assessments, hiring, orienting, training,

performance reviews, work force planning, employee relations,

retention, policy creation, process improvement, compensation

research, creating job descriptions, strategic management, task forces

and working with various levels of staff and boards of directors

. Familiarity with multiple Wellness Programs and organizational

principles; extensive experience in program development

. Strong administrative skills including budgeting, fiscal management,

regulatory affairs and team building

. Concise and articulate communicator, adept at directing meetings and

large presentations

. Capable research skills, including market and trend research, survey

development, data collection, measurement and analysis

. Education including Industrial Organizational Psychology, Business and

Human Resources.

. Proficient with Windows software including Microsoft Word, Publisher,

PowerPoint, Excel, Access and SPSS/PC+Statistics software and Skype;

adept at internet research, database management and cloud systems

PROFESSIONAL EXPERIENCE

Senior Talent Management Specialist, Atwood & Associates Executive Search

2009 - present

Engaged as a consultant for launching a pilot outplacement service;

responsible for researching healthcare channels and marketing senior level

healthcare executive to selected organizations; promoted to Senior Talent

Management Specialist to conduct continuous development of sourcing and

interviewing strategies to identify qualified candidates for client

companies

. Complete industry research to identify target companies and contacts;

submit candidate credentials and execute follow-up actions after

submission; average submissions of 400 open positions per month

. Manage client outsourcing agreement securing $1,500/month in private

client fees for providing search services

. Develop metrics strategies for client companies and support HRM's with

updates on recruitment progress

. Conduct all processes of recruitment including, working with hiring

managers to determine needs, metrics planning, preparing recruitment

messages, employing search methods, assessing and screening the

resumes of highly qualified candidates, designing and conducting skill

and behavioral based interviews, explaining complex offer packages,

preparing presentations of highly qualified candidates; managing

reference checks, arranging interviews between selected candidates and

client companies; employ active recruiting for fast effective results

and passive recruiting techniques for candidate database in market

segments

. Source Clinical Specialists, 40% faster than average, helping to

generate $16,000 in fees

. Aide in marketing by creating PowerPoint presentations

. Supervise administrative assistant; update and deliver weekly metrics

for part-time hires

Wellness Consultant, Dynamic Fitness Group 2009

Served as consultant on an as-needed basis to help develop the overall

strategy, direction and delivery of services for the Dynamic Wellness

Division

. Designed survey and delivery methods for identifying wellness needs of

client companies

. Researched EAP across the country and attended online seminars to

learn about current wellness trends

. Actively participated in personal wellness, achieving weight loss

goals and serving as a role model for clients

. Provided marketing services to inform prospective clients of the

benefits of engaging in the wellness program

Small Business Owner, Amazing Tails Pet Sitting and Services

2003 - 2012

Responsible for business development and execution; comprehensive oversight

of recruitment, training, operations and administration

. Analyzed pricing structure for services

. Researched and evaluated competition, industry regulation and trends

. Designed logo and brochure; created print ads

. Created in-home sales format, internal processes, and job

descriptions

. Managed accounts, payable and receivable; obtained 50+ clients in

first year of business

. Member of Pet Sitters International and certified in Pet First Aide

Marketing Director/Branch Manager, Comfort Keepers 2002 -

2003

Oversight of human resources management, marketing and administration of a

start-up office for a non-medical in-home care service

. Created a recruiting process, including designing an interview

questionnaire and hiring point system

. Recruited, interviewed and hired employees; conducted new hire

orientations and created new orientation materials

. Assessed staff skills for appropriate placement in clients' homes and

assessed client service and safety needs; supervised office and field

employees in their assigned accountabilities; conducted weekly

counseling for training and organizational integration

. Conducted local large-scale marketing presentations for groups as

large as 250 attendees

. Implemented marketing strategy, including finding advertising

resources, creating print ads and networking

Program/Volunteer Coordinator, Tri-City Senior Center

1998 -1999

Developed center programs, fundraising and volunteer programs for a non-

profit senior center; oversaw daily operations in facility director's

absence

. Coordinated financial information to prioritize volunteer staffing,

programming and resources

. Designed volunteer interest surveys and created position descriptions;

supervised and trained 200 volunteers

. Developed and implemented over 50 new programs including a Wellness

Series bridged with SW General; researched and designed program

evaluations

. Planned and organized all phases of the annual Tri-City Senior

Olympics Event (500+ participants) while mainstreaming for MRDD;

recruited and organized volunteers; solicited new sponsors; initiated

new fundraising programs

. Initiated and wrote Quarterly Program Guide and brochures; promoted

programs in the community

. Chaired the monthly Advisory Council Meeting and attended board

meetings

Childcare Director, Greater Cleveland YMCA Association

1995 - 1997

Maximized Operations and provided oversight to multiple facilities licensed

by the Ohio Department of Human Services; responsible for maintaining

regulatory compliance, personnel development, budget management, operations

and program development (Promoted from Site Administrator/Teacher of Art

Programs; 1993 - 1995)

. Developed and implemented a point system and panel interview process

for hiring practices; recruited, oriented, trained, supervised and

evaluated 24 staff at eight centers; effectively mediated employee

conflicts

. Conducted compensation research to update wage scales

. Utilized motivational techniques to promote staff participation in

program promotions and enhance customer service

. Launched newsletters, career ladder program, resource library,

training programs increasing employee retention

. Assumed fiscal accountability for two programs with annual budgets of

$110,000 and $210,000; tripled program attendance

. Coordinated staff reduction as a result of budget cuts

. Created a more effective billing system resulting in the collection of

$7,000 in past due accounts

. Developed/wrote childcare policies, processes, job descriptions and

pricing system; designed and implemented behavior management system

and disciplinary guidelines for childcare; Expanded childcare program

by opening a new center and creating weekend recreation programs;

planned and executed large events such as Fall Parent Open House (500+

participants)

. Served as a team member of strategic planning on the Continuous

Improvement Task Force

EDUCATION

HR Webinars/Classes; HR and Employment Law, EEO Guidance, Staffing

Analysis, Coaching Situations, Performance Management, Total Rewards,

Strategic Workforce Management, Volunteer Management, Medical Terminology.

I/O Classes; Human Relations & Group Dynamics, Psychology of Supervision,

Management Principles, Staff and Career Development, Research and

Measurements. AT Classes; Art Therapy Assessments, Creative Connection,

Creative Process, Art Therapy with Various Populations, Art Therapy in

Special Settings.

Coursework in Art Therapy, 72 hours, The Art Studio at MetroHealth Medical

Center/Ursuline College

Bachelor of Arts in Psychology, Baldwin-Wallace University; Dean's List;

Member of Alpha Sigma Lambda

Senior year project- used the Scientific Method to design surveys, collect

data, measure, analyze and report effects of acute and chronic stress on

human health

ASSOCIATIONS/ VOLUNTEER WORK

Current Member of Cleveland SHRM

Art Studio Direct Services and AT Graduate Studies, MetroHealth/Ursuline

College, 1998 - 2003

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