Lilia Patino

*** ******* ***. ***. *

San Antonio, Texas 78210

210-***-****

ab11yu@r.postjobfree.com

OBJECTIVE

To obtain full time employment in Secretary /Clerical support work industry where I can utilize my

knowledge, my skills.

SKILLS AND KNOWLEDGE

• Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

• Knowledgeable of office procedures (faxing, filing, data entry)

• Professional phone etiquette and business communication

• Typing Speed: 35 Words Per Minute; GPA 3.5

• Computer Literate/Internet Browser (Internet Explorer, etc)

• Ability to work in fast-paced environments; Multi-tasked

• Excellent Telephone Techniques/Etiquette

• Bilingual (English &Spanish)

• CPR/First Aid Certified /AED

EDUCATION

Southern Careers Institute San Antonio,

Texas

Administrative Assistant Program Diploma: October

2009

Victory Learning Center San Antonio,

Texas

High School Diploma Jan. 2012

WORK EXPERIENCE

S. A. Broadway Motors Inc. San Antonio,

Texas

Administrative Secretary Dec.

2012 to Present

• Organizing, preparing contracts (car financing)

• Assist customers with loan payments daily (by phone and in-person)

• Clerical duties such as answering phones, filing, prepare new files, taking messages, take notes

• Respond and assist customers with inquiries/or problem resolution

• Verify insurances (client’s information)

• Type and data entry into Word data base (Finance Express)

• Excellent customer service

• Maintain files, Prepares all new customers files, Ability to work with a team

• Making Buyer’s tag, Dealer- Agent Specific tag, Dealer- Vehicle Specific tag

• Title transfers

• Add new vehicles to the inventory

• Placing vehicles out for repossession

• Contacting customers to collect past due accounts

• Professional and courteous telephone manners

Baptist Temple Day Care San Antonio,

Texas

Caregiver Aug. 2010 – Oct.

2012

• Set up for activities and clean up afterward

• Track kids' attendance and progress and oversee activities developed for the children

• Arrange a classroom environment in accordance to program goals and philosophy

• Maintain a safe and healthy environment.

Reference:

Available Upon Request

Contact this candidate