Customer Service Representative
Resume:
Iris Williams
Lithonia, Georgia 30038
Objective To obtain a challenging position that will utilize my
professional skills and expertise.
EDUCATION Bachelors of Science in (Legal Studies/ Legal Assisting),
Morris Brown
College, May 1999 Atlanta, Georgia.
EXPERIENCE
VA Recoveries
12/2010 - 03/2013
901-S Indian Creek drive
Atlanta, Georgia
Account Manager/CSR
Research and resolve past due accounts with disputed transactions. Identify
and resolve root-causes of recurring disputes and delinquent payments.
Proactively contact new customers to ensure proper account setup and
billing. Resolve escalated customer complaints, document all customer
interactions in Oracle and log activity in performance tracking system,
etc.
CDS Mortgage Reports, Inc.
08/2006- 10/2010
180 Allen Road
Atlanta, Georgia
Sr. Customer Service Representative - Duties included assisting clients
with credit report requests, trade updates verifications, re-scoring, fraud
alerts etc. Identify and resolve root-causes of recurring disputes,
proactively contact new customers to ensure proper account setup and
billing, help resolve escalated customer complaints, document all customer
interactions in Oracle and log activity in performance tracking system.
First American Title Insurance 09/2004-
07/2006
1117 Havensight Way
St. Thomas Virgin Islands
Title Searcher/Examiner- Duties included extensive search of
residential/commercial real estate to determine clear title, preparing of
title commitments, data entry, answering phone, filing and some
collections.
Guardian & Associates 02/2001- 08/2004
40 Windward Passage
St. Thomas Virgin Islands
Legal Assistant- Duties included assisting senior paralegal with personal
injury cases from initial complaint to resolution. Filing legal documents
in timely manner, negotiating settlements, extensive review of medical
records, police reports and legal documents. Create and manage tickler
system to track time sensitive documents or pending litigation etc.
RMA 06/1999- 01/2001
Atlanta, Georgia
CSR/Collector - Duties including assisting Qwest Communication customers
with residential and long distance phone service. Assisting customers with
establishing, transfers, reconnections, billing inquiries, payments
arrangements, payments, skip - tracing and collecting on all delinquent
accounts.
Fulton County Jail Law Library 08/1998-05/1999
Intern- Duties included assisting Senior Paralegal with researching and
distributing of case materials to inmates awaiting trial.
Skills
Knowledge of, Lexis/Nexus, Microsoft Word, Accurint, Latitude, Excel,
Outlook, PowerPoint, typing 55 wpm.
REFERENCES
Available upon request
Contact this candidate