**** ******** *****, *******, ******* *****

PHONE 904-***-**** ab11b8@r.postjobfree.com

YVONNE MCCLENDON

Objective

Highly detailed oriented motivated individual seeking a challenging position that will fully utilize my experience while

providing the opportunity for advancement and personal growth

Key Qualifications

• Experience in instituting and conducting all phases of office procedures, organization and coordinating projects for

maximum efficiency.

• Progressive development of excellent interpersonal communication skills.

• Demonstrated record of high performance standards, including attention to schedules, deadlines and quality work.

• Ability to work independently and institute creative improvements to allow better management and workflow.

Experienced as a team leader

Relevant Experience and Skills

• Experience with medical codes, billing, medical terminology and HIPAA certified.

• Provided support to administrative staff, faculty members and receptionist.

• Processed all incoming and outgoing mail, maintained all files.

• Operated IBM-compatible computer system and software WordPerfect, MS Word, Excel, Access, PowerPoint and

other office equipment to prepare a wide variety of correspondence, handle high volume data entry and other

documents requiring sensitivity and accuracy.

• Maintained all government contracts and worked closely with contract administrators.

• Experience as warehouse shipping/receiving clerk, mail clerk, and order pulling.

• Experience as a Purchasing Clerk, Claims Assistant (Workman’s Compensation) Data Entry and CSR in a call

center environment.

• Experience with AS400 system, accessed TLS, SAP, word processor and billing.

Transaction Processor 03/12– present

Xerox Company

Provides administrative support to business operations by performing processing tasks such as data entry, scanning,

mailing sorting or similar activities. Perform one or more of the following duties. Perform data entry of material

from source documents to a computer database. Transcribes routine pre-coded and identifiable alphanumeric data from

source document into a automated system. Ensures accuracy and completeness of data, perform clerical tasks in the

data entry function. Work on assignments that are routine in nature, requiring limited judgment. Normally receive

detailed instruction on all work.

Collector 12/10 – 03/11

Zwicker & Associates, P.C.

Manage multiple accounts and developing professional relationships with debtors by working with them to develop

repayment arrangements for delinquent accounts. Assess debtor’s financial ability to pay and establish repayment

agreements within guidelines. Locate research and properly document debtor’s assets in such a way to prepare the

accounts, should litigation take place. Attempt to resolve disputes via telephone conversation and accurately document

the account. Organize and maintain accounts assigned to collector’s queue.

Yvonne McClendon

Page Two

Collector 06/09 –

11/10

ARM of Florida

Contact debtors to obtain payment probe and listen to determine debtor’s situation negotiate to reach the best possible

arrangement and resolve delinquency Document conversation and status of account in collect system. Recognize and

execute procedures to offer settlements.

Account Representative I 11/07 - 04/09

GC Services

Collect delinquent auto accounts by contacting customers on the telephone. Contact customers on the phone to collect

payments on past due accounts. Update customer’s records on a continuous basis to ensure our system reflects the

most current customer information. Negotiate with customer to bring account current and use collection tools

including, but not limited to extensions and short term payment arrangements

Collector 02/07 -

11/07

Enhanced Recovery Corporation

Contact debtors to obtain payment probe and listen to determine debtor’s situation negotiate to reach the best possible

arrangement and resolve delinquency Document conversation and status of account in win debt system. Skip trace

accounts that no longer have valid contact information. Recognize and execute procedures to offer settlements.

Data Entry Specialist 01/06 – 02/07

Iron Mountain Record Management

Manages the incoming data input process including keying label information, location information, investigating and

resolving exceptions, acknowledging orders with customers and closing the work order. Verifies that all information is

keyed accurately and in a timely manner. Manage the internal move data input process including the keying of all

information, electronically moving cartons to new locations, investigating and resolving exceptions and closing the

work order. Manage the destruction data input process including the selection of destruction candidates, keying

changes, verifying that keyed information is correct, investigating and resolving exceptions, forwarding destruction

certificates to customer and closing the work order. Update customer contract information.

Account Manager 09/03–

03/05

CRI-ER Solutions

Handled inbound residential and commercial calls/inquiries (electric and gas accounts) related to the Entergy Project.

This position has required me to use computerized system for information gathering, providing and updating customer

records. Resolve and diffuse escalated calls. Have a working PC knowledge of (windows environment), credit and

collection, problem solving, communications and listening skills.

Education

ARRMC Job Corp, Secretarial/Diploma,

Lawton Business School, Word Processing,

Career Blazer Computer School, Microsoft Office

Contact this candidate