Sales Customer Service
Resume:
Bassam Omar
Royersford, PA ****8
ab116o@r.postjobfree.com
QUALIFICATIONS
. 7 years of progressive and responsible experience in IT Sales,
financial sales, banking management, and entrepreneurship
. Proven record of success in consistently exceeding sales goals
throughout career
. Exceptional management of customer relations within commercial and
personal accounts establishing a wide array of clientele
. Strong interpersonal, administrative and multi-tasking skills
. Experience in supervision, and providing some training & development
of staff
EDUCATION
CABRINI COLLEGE: Radnor, PA,
May 2011
Bachelor of Science: Business Administration
Minor: International Management
Language Skills: Fluent in Arabic and basic knowledge of Spanish
Computer Skills: Proficient in Microsoft Office Suite, Oracle, Siebel CRM,
Encore CRM & Encore ERP
WORK EXPERIENCE
Market Resource Partners: Philadelphia, PA
May 2012-Present Account Executive II
. Recognized as "Top 10 Franchise" salesperson 9 out of 11 months (out
of 150 salespeople)
. Contact Cisco Systems' top client in order to qualify them for
infrastructure upgrade initiatives
. Residual Communication with IT decision-makers for Cisco Systems'
commercial division
. Negotiate future initiatives as well as purchasing paths, setting up
consulting meeting as part of our lead generation service
. Implement all necessary follow-up activities with our client as part
of closing the sale
. Educate clients of latest Cisco Systems technologies as well as
articulating all ROI's
. Negotiate numerous $100K+ deals with Cisco Systems' products
Trademile Logistics: Lansdale, PA
November 2011-January 2013 Owner
. Implemented inside & outside sales skills in order to recruit new
clients
. Conducted hiring process and was responsible for final employment
decision making
. Structured the companies legal and commercial infrastructure
. Responsible for companies client contract negotiations and client
services management
. Managed companies day-to-day operations
. Recruited IKEA home furnishings as companies main client
TD Bank: Audubon, PA
May2011- October 2011 Store Supervisor
. Increased bank revenue by 15 % through networking and building new
client relationships
. Assisted managers in identifying sales opportunities for the bank
. Updated and reported daily statistics to supervisors
. Supervised, trained new and existing employees and demonstrated
expertise in financial lending processes
. Built and utilized financial models in regards to bank's quarterly
goals
. Prospected new clients through community involvement, telemarketing,
and outside sales
. Assisted in launching the "good neighbor" marketing campaigns to
promoted community relations
Customer Service Representative
January 2011-May2011
. Acquired multi-million dollar clients through informative seminars
. Worked in organized teams in order to resolve client inquiries and
correct policy errors
. Built and maintained a strong pipeline of commercial clients
. Performed follow up activities to maintain the relationship with each
client
. Was a vital member to the company's transition from service to sales
concept
. Recognized as one of top sales performer amongst regional Sales
Revenue Calculations
Luxor Caf : Lansdale, PA
January 2006-December 2010
Co-Owner/Operating Manager
. Managed a full working staff of up to 20 employees
. Handled weekly inventory and vendor relations
. Ensured the integrity of the cafes operations through excellence in
customer relations
. Participated in menu planning committee meetings to collaborate on the
development of new standardized menus
. Consistently maintained companies profitability data sheets
Christine's Family Restaurant: Jeffersonville, PA
January 2000-December 2006
Restaurant Manager
. Managed the restaurants day to day operations
. Organized relations with local marketing firms to market the
restaurants campaigns
. The Mercury newspaper voted restaurant as being the top breakfast
establishment in the county during my tenure
. Maintained employee time sheets and compensation duties
. Implemented and marketed the catering division for the restaurant
ACTIVIES
Community Service
. Olney High School Peer Tutor: 2011
. Christine's Family Restaurant Annual Thanksgiving Feed the Homeless
Program Director: 2002-2006
. Free Egypt Revolution Fundraiser: 2011
. Coached high school youth basketball: 2010
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