Customer Service Sales

Takeisa Fontenot

*** *. ****** ** 409-***-**** (H)

Texas City, TX 77591 210-***-**** (Cell)

**********@*****.***

PROFILE

• Possesses strong ability to promote team work for efficient operation of a company delegated by superiors.

• Adept at problem solving, strong attention to detail, flexible and experienced in customer service relations.

• Self motivated; able to set priorities to achieve immediate and long-term goals and meet impossible deadlines.

• Effective computer skills in Microsoft applications, PMP, TCP/IP networks, DHCP, Static, Windows OS, Knowledge

of Windows Server, Apple safari, Mozilla Firefox, Aim, Office Works, V.B Net, Oracle, Antivirus Solutions,

Keyboarding WPM 40, and Photoshop

• Entry level database update and reporting experience

EDUCATION

Prairie View A&M University, Prairie View, TX May 2011

Bachelor of Business Administration in Management Information Systems

Bachelor of Business Administration in Marketing

EXPERIENCE

ADT Security Systems, Houston, TX

Sales Representative July 2013

• providing much-needed security products and services that support the well-being of our customers in markets such

as small business, custom home, home health and residential.

• Present sales presentation and proposal to prospects, identifying positive features and advantages of our products and

services over those of the competition.

• Sell products within assigned territory, maintaining assigned sales quota and following established guidelines.

• Process work order and complete all paperwork in accordance with approved and standardized procedures.

ERF Wireless, League City, TX March 2012 – April 2013

Technical Support Network Technician

• Troubleshoot and resolve PC, printer and router incidents/diagnosis

• Resolve and close incidents/service request in a timely manner

• Communicate with Client regarding incident progress

• Ensure tickets are updated until issues are resolved

Cooperative Extension, Prairie View, TX May 2010- May 2011

IT Specialist Office Assistance

• Responsible for loading new software and systems on existing equipment

• Responsible for the repair on computer systems and maintenance of printers, monitors, scanners and hardware

• Maintained, supported and performed upgrades of servers, desktop PC and hardware

• Troubleshoot Operating Systems such as Windows XP SP1, SP2 & Windows Vista GUI interface environments

• Offer technical services such as MS Office, anti-virus and other applications; virus and spyware removal

Cooperative Extension, Prairie View, TX July 2009-May2010

Program Specialist Office Assistance

• Edit proposals for clarity and conciseness and collaborate with resource individuals and organizations to identify

program resources and materials for youth and volunteers.

• Plan, develop and help coordinate educational events for customers and clientele to meet organizational objectives

and goals.

Starbucks Coffee, Cypress, TX March 2008- July 2008

BARISTA

• Assisted customers in selecting their order of a particular beverage or food items of interest.

• Managed cash register and handled transactions of credit and debit card purchases from customers.

• Prepared coffee base, whipped cream, ground decaf and regular coffee to ensure coffee was constantly stocked.

• Analyzed and solved customer complaints by being attentive to their needs and providing congenial service.

Federal Express Home Delivery, Houston, TX November 2007- January 2008

PACKAGE HANDLER

• Responsible for loading, unloading and sorting packages and freight from diesel trucks for delivery at our facility.

• Scanned and rerouted packages that had an incorrect or insufficient address and dispatched to the wrong route.

• Researched and corrected mislabeled packages in the database while working in a fast paced environment.

• Updated package status within the database and troubleshoot database anomalies.

HGAC Area Agency on Aging, Conroe, TX May 2006-August 2006

OFFICE INTERN

• Answered telephones, provided information, recorded messages, transferred calls and updated files.

• Directed incoming calls; initiated new client application process, sustained applicant records database.

• Assisted elderly with health and financial benefits; provided many resources that had information on particular

subjects to meet physical and health needs.

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HONORS & ACTIVITIES

• University Honor Roll (Spring 2009, Fall2008) • Technology Professionals (AITP) (2008-2009)

• President of AITP (2009-2011) • Over the technology Department at To God Be The

• Member of America Marketing Association Glory Outreach Ministry (2012-2013)

• NASA Center Volunteer (Toys for Children 2008)

• Project Management Training (2013)

• Vice President of Association of Information

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