Customer Service Sales

Talisha Ness

**** ******** ***, *********, ** *0021

916-***-**** *************@*****.***

OBJECTIVE

Seeking full-time employment with a company where advancement opportunities exist for a dedicated,

hardworking employee. PROFILE TALENTS Highly proficient in Customer Service, Microsoft Word,

PowerPoint, Excel 10-key by sight Effective problem solver; prioritize and manage heavy work flow

without direct supervision. Can do" attitude; work very cooperatively with legal and non-legal staff.

Excellent working relationship with Clients Additional skills include customer service, general office

support

SKILLS & ABILITIES

Customer Service; Appointment Scheduling; Customer Service Sales,

Data Entry; Safe patient handling; Time management; Sanitation standards

Emergency responding; Agile and empathetic; Communication

Meal Preparation; Personal Care; Companionship; Medication Reminders

Quick learner, Computer proficient, Conflict resolution, Strong verbal communication, Critical

thinker

Planning/coordinating, Self-starter, Team leadership, Risk management processes and analysis

Extremely organized, Energetic and organized, Attention to detail

EMPLOYMENT HISTORY

Caregiver 04/2009-7/2013

Living Solutions Inc.

Zina & Lori Family Home, Sacramento, CA

Provided non-medical in home care and assistance for disabled adults. Closely worked with and

monitored patients suffering from Mentally Ill. Provided cooking, cleaning, and companionship.

Demonstrated unwavering patience and understanding; diffused extremely anxious and traumatic

situations for confused patients

Facilitated every resident’s 24 hour plan to comprise recreation, ADLs, dining and other duties as

assigned, Performed light housekeeping, Prepared meal for residents

Supported the resident’s abilities by understanding that all facets of care

Participated in daily care meetings, Provide care under the facility’s laws and protocols.

04/2009 - 01/2010

Pre-School Teachers Aide, 04/2007-08/2009(Part-Time-On-call)

Sacramento Unified School District

Jedediah Smith Elementary, Sacramento CA

Immense ability to work with children in reading, writing, arts and crafts

Strong ability to perform a wide range of activities daily, Extended ability to work independently.

Sound desire to work with children, Extensive problem solving and management skills.

Sales Support, 07/2011-01/2012

Macy’s, Sacramento, CA

As a Macy's support associate my duties were placing merchandise for impact following Macy's visual

presentation guidelines while understanding the causes of shortage and how to prevent it. Moving

merchandise within the department to prepare for sales and other promotional events. Maintaining a neat,

orderly stockroom. Assisting sales associates in routine floor maintenance and processing merchandise for

movement returns to vendor, transfers to other locations, salvage. Greeting all customers in a friendly

manner. Working as a support associate there were many skills I developed such as the ability to work

well independent. Having strong organizational skills; neat and careful. Prior stock or merchandising

experience preferred but not essential

Cut-in and introduce new items and maintain store shelf standards and inventory, including rotation of

products; Implement shelf plan-o-grams and supply and place point of sale materials.

Complete all store calls assigned and achieve an acceptable effectiveness rate on assigned work. Build

and maintain rapport with store personnel to effectively meet company and client objectives.

Communicate information on product lines related to maintenance or sales activities and promotions.

Raging Waters, Customer Services Sales Retail Agent (05/2007 – 09/2008)

CBS, Promotions Internship (02/2011- 04/2012)

Sacramento, CA US

Promotions Internship

02/2011 - 04/2012

The 102.5 KSFM Promotion Team internship duties are to execute station and client events in the greater

Sacramento area. Responsibilities include assisting with daily activities of the promotion department.

Areas learned include: marketing of radio stations and its clients/listeners, promotion creation, event and

contest coordination, press and public relations, and an introduction to all aspects of radio broadcasting.

In addition with listener relations, executing successful station events and representing the stations in an

outgoing, productive, and respectful manner.

EDUCATION

Georgia State University 08/2013-Present, Social Behavior & Communications, Atlanta, GA

Cosumnes Rivers College 01/2010-05/2013, Associates Degree in Social Behavior, Sacramento, CA

Sheldon High School 08/2006-06/2009, Diploma, Sacramento, CA

CONTINUING EDUCATION

First Aide

CPR

Direct Support Professional Years 1&2

REFERENCES WILL BE FURNISHED UPON REQUEST

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