Customer Service Manager
Resume:
Barbara Santini
Orlando, FL 32807
*.***********@*****.***
WORK EXPERIENCE
K & K Tax Services Jun 2009-present
• Archive customers files
• Prepare customers tax return
• Monitor account and make sure customers refunds and checks were available
• Promote business
• Assist in amendments
BANCO POPULAR NATIONAL CALL CENTER MAY 2009-JUN 2010
• Handle inbound calls regarding accounts.
• Research customers account for transactions, missing funds, checks etc.
• Resolve online banking issues such as reset passwords assist in enrollment,
remove blocks, etc.
• Assist customers with loan account such as credit cards, SBA, commercial,
mortgages, also process application.
Lowes Home Improvement APRIL 2007- FEB 2009
Cashier/Customer Service Desk
• Process customers order in a timely manner and provide customer service.
• Help customers return unwanted items and also locate their items by computer or
sending them to the correct department.
Wal-Mart Portrait Studio October 2006 - March 2007
Photographer/Manager/Floater
• Customer service, changing film, reorders, refunds, sales, interact with children of
all ages, travel to different studios, etc.
Albertsons November 2004 - January 2006
(Store location closed)
Customer Service Desk
Helped customers with any problems that they might have had such as pricing errors,
refunds, lottery, Pictures, money grams, money orders, check cashing, etc.
Cashier
• Provided the highest satisfaction to my customers. Processed there order in a
timely manner.
• Suggestive sell product of the week.
Liquor Store
• Provided quality service to my customer.
• Processed customer’s orders. Handled cash and lottery tickets.
• Ensured that everything was stocked, dusted, and that all items were put back in
there proper place.
Sonic Drive- In March 2002- Oct 2004
Cashier
• Performed cashier duties; responsible large amounts of money.
• Take food orders from customers, deliver the food, drinks, ice
cream, clean, drive thru, etc.
EDUCATION
Colonial High School 2000-2004
Career Training Institute 2006-2007
Pentecostal Theology University 2012-Present
LANGUAGES
English – Primary language
Spanish – Secondary language, Fluent: read and write
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