Customer Service Manager
Resume:
DAPHNEY MATHURIN
***-** *********** ****, ***. D-2
Springfield Garden, NY 11413
**********@***.***
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SUMMARY
A highly talented professional with excellent verbal and communications
skills ; ability to interact with diverse groups; excellent skills in
managing human resources, information and communication, and economic
resources; ability to develop effective marketing and writing business
plans; skillful and dedicated professional with extensive experience in
delegating, managing, coordinating, planning and support of daily
operational and administrative functions.
EDUCATION
Metropolitan College of New York, NY, NY
BBA (Bachelor of Business Administration)
Graduated, spring 2010
AS (Associate of Science) in Business Management
Graduated, spring 2009
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EXPERIENCE
D'Agostino Supermarket, New York, NY 4/90 - Present
Customer Service Manager
. Confer with customers by telephone or in person to provide information
about products and services, to take or enter orders, or to obtain
details of complaints.
. Keep records of customer interactions and transactions, recording
details of inquiries, complaints, and comments, as well as actions
taken.
. Check to ensure that appropriate changes were made to resolve
customers' problems.
. Refer unresolved customer grievances to designated departments for
further investigation.
. Contact customers to respond to inquiries or to notify them of inquiry
results and any planned adjustments.
. Resolve customers' service or billing complaints by performing
activities such as exchanging merchandise, refunding money, and
adjusting bills.
. Compare disputed merchandise with original requisitions and
information from invoices, and prepare invoices for returned goods.
. Obtain and examine all relevant information to assess validity of
complaints and to determine possible causes, such as extreme weather
conditions.
Dr. Dawn, DDS, New York, NY 3/89 - 3/90
Dental Assistant
. Prepared patient, sterilize and disinfected instruments, set up
instrument trays, prepared materials, and assisted dentist during
dental procedures.
. Exposed dental diagnostic x-rays.
. Recorded treatment information in patient records.
. Assisted dentist in management of medical and dental emergencies.
. Took and recorded medical and dental histories and vital signs of
patients.
. Instructed patients in oral hygiene and plaque control programs.
. Ordered and monitored dental supplies and equipment inventory.
. Cleaned and polished removable appliances.
. Made preliminary impressions for study casts.
McDonalds Restaurant, New York, NY 2/88 - 2/89
Cashier
. Received payment by cash, check, credit cards, vouchers, or automatic
debits.
. Issued receipts, refunds, credits, or change due to customers.
. Assisted customers by providing information and resolving their
complaints.
. Established or identified prices of goods, services or admission, and
tabulate bills using calculators, cash registers, or optical price
scanners.
. Greeted customers entering establishments.
. Answered customers' questions, and provide information on procedures
or policies.
. Processed merchandise returns and exchanges.
. Maintained clean and orderly checkout areas and completed other
general cleaning duties, such as mopping floors and emptying trash
cans.
HOBBIES
Writing Songs, Listening to Music, Watching Music Videos, Reading
REFERENCES
Available Upon Request
Contact this candidate