Almando Ruiz

*** **** ******** ****** *** ***

Washington, PA 15301

(c) 724-***-**** (h) 724-***-****

ab0xr9@r.postjobfree.com

OBJECTIVE: Seeking an opportunity in Data Entry/Billing, Customer Service or Mail Room, offering room for growth

EXPERIENCE:

Washington Hospital 5/13 – 6/13 Washington, PA

Mailroom Clerk

• Process all outgoing mail for entire hospital through Pitney Bowes machine

• Track packages and parcels for express mail delivery

• Ship outbound mail via UPS, FedEx and USPS

• Assist hospital employees with mailing materials

• Sort all mail by departments, doctors and other hospital employees

• Disturbed mail around hospital to departments and Hospital staff

• Performed other assignments as needed by request from supervisor

Concord Hospitality/Springhill Suites 2/13 – 3/13 Washington, PA

Front Desk Clerk/Night Auditor

• Verified each Front Desk shifts transactions

• Processed credit card transactions

• Posted tax charges to all guest folios

• Finalized transactions completed during the day

• Created and/or print required reports

• Filed or transmitted reports as directed

• Verified and prepare registration cards for arriving guests

• Prepared folios for departing guests

• Handled hotel phone system, transfer calls, and take messages for guests as well as hotel staff

• Took, modified and canceled guest reservations

• Verified, balanced and reviewed hotel suite availability

• Checked in/out guests. Performed express checkout duties. Verified departure dates and offered to make future

reservations

• Posted telephone charges, valeted charges, and other miscellaneous charges to guest accounts.

• Administered guest payment policies

• Was Responsible for shift cash transactions

• Was Responsible for maintaining hotel key security system

• Administered guest safe deposit boxes

• Was Responsible for knowing hotel emergency procedures

• Coordinated with other departments to fulfill guest special requests

• Communicated facilities and services to guests at check-in

• Answered guest questions regarding local area facilities

• Notified Housekeeping and Maintenance of any reported problems with suites and/or grounds

• Carried out any reasonable request by management

Universal Smart Comp 11/10 – 9/12 Canonsburg, PA

Outbound Verification

• Looked up patient’s account using internal data base system, searching for patient’s billing and dates of physical therapy

appointments

• Reviewed accounts for aging and current balances using internal database system

• Contacted patients for information via outbound telephone calls when applicable

• Update patient’s account when applicable into data base system

• Contact research department for patient’s discharge and other patient related inquiries

• Typed up special forms and projects using internal computer systems.

• Sent faxes to insurances for patient’s information using internal computer faxing network

• Contacted medical clinics for information with both Microsoft Office emails and by phone

• Created memos and reports for staff

• Performed other assignments as needed by request from supervisor

Apria Healthcare 10/10 - 11/10 Canonsburg, PA

Patient Account Rep

• Entered Patient’s name into system to check denials, overpayments and returns of claims

• Entered claims invoice number into system to make proper adjustments and reimbursements for the services in the

claims

• Called “Regions” of Medicaid to look up patient’s claims for reason of denials and other insurance related inquires

• Called patients for verifying accounts, products of service and insurance information when applicable

• Updated patient’s account, products of service, insurance information when applicable into data base system

• Performed other assignments as needed by request from supervisor

Nco 8/10 - 10/10 Canonsburg, PA

Customer Service Rep

• Communicated via inbound and outbound telephone calls with consumers

• Provided prompt resolution to customer inquiries by providing appropriate and accurate information

• Accurately documented and updated records in data base systems

• Followed up inquires in a timely manner to ensure customer satisfaction

• Used internal programs, systems, and procedures necessary to perform job effectively

• Performed other duties as assigned by management

NovaCare Rehabilitation 8/09 - 7/10 Canonsburg, PA

Patient Account Rep

• Contacted medical clinics for information with both Microsoft Office emails and by phone

• Sent insurance rebill medical claims using mail, fax and internal computer network

• Monitored patient claims using Microsoft Outlook calendar

• Made payment discounts and adjustments to claim’s balance by using medical “eob’s” and proper insurance letters of

explanations for adjustments

• Received and made patient phone calls to discus patient concerns, payments, information, balance information and other

types of queries

• Reviewed accounts for aging and current balances using internal database system

• Request patient information, insurance payments and refunds from insurance companies, law firms and clinics

• Called law firms and other medical companies to discuss claims and other services

• Refunded patients and insurance companies using forms from Microsoft Word and Excel

• Typed up special forms and projects using internal computer systems.

• Looked up claim payments and patient info using insurance’s website.

• Retrieve batches of insurance claims and payments and stored in boxes for storage and shredding

• Went to offsite storage bins and labeled old claim boxes for shredding

• Shipped outbound mail via UPS, FedEx and USPS

• Performed other assignments as needed by request from supervisor

1199 Seiu Benefit and Pension Funds 12/07 - 6/09 New York, NY

Data Entry Clerk II/Office Assistant

• Made welcome packages for new providers

• Looked up providers status using internal database called “Cactus software”

• Made copies and scan documents for department

• Made documents and spreadsheets for the terminated providers

• Typed welcome letters and shipping labels for the welcome packages

• Ordered supplies for the department and monitor the supplies using spreadsheets and cabinets

• Used internal system called “Qnxt” for provider/group status and history

• Made documents and projects for the department

• Went on department runs for special assignments and projects

• Moved boxes and items for the department

• Retrieved files of providers for renewal, update, or termination for the department

• Organized terminated files in alphabetical order and distributed them to storage

• Entered new providers into Cactus software

• Made and receive phone calls for supplies and provider information

• Performed other assignments as needed by request from supervisor

• Created memos and reports for staff

Jobson Medical Information 5/07 - 10/07 New York, NY

Office Assistant

• Retrieved and Distributed departments mail

• Covered Mail Room attendant on lunch breaks and days off

• Shipped outbound mail via UPS, FedEx and USPS

• Answered and directing calls to appropriate personnel

• Processed all outgoing mail through Pitney Bowes machine

• Performed assigned special projects for company

• Entered eye doctors and employees into company’s internet website.

General Vision Services 7/04 - 1/07 New York, NY

Billing/Data Entry

• Sorted insurance claims by insurance companies

• Processed each insurance claim for billing code

• Scanned claims for coding errors

• Maintained Access database of claim history, services received and payments

• Maintained and updated large filing system of processed claims

• Processed all outgoing mail for department through Pitney Bowes machine

• Created Shipping spreadsheet of Vision World™ accounts for company records

• Performed assigned special projects for company

• Shipped outbound mail via UPS, FedEx and USPS

New York Police Department (N.Y.P.D) 5/04 - 7/04 New York, NY

Data Entry

• Processed Police Performance Evaluations into N.Y.P.D Data Base

• Organized Evaluations by Rank, Name and Social Security Number

• Answered Police and Civilian Phone Calls

General Vision Services 10/03 - 1/04 New York, NY

Billing/Data Entry

• Sorted insurance claims by carrier

• Processed each insurance claim for billing

• Scanned claims for coding errors

• Tracked method of payment per claimant

• Maintained Access database of claim history, services received and payments

• Maintained and updated large filing system of processed claims

Katherine Gibbs School 1/02 - 12/02 New York, NY

Office Assistant

• Acted as front office customer service for students and guests

• Acted as an official school representative during school open houses

• Disseminated tuition information and balances to students for payment

• Entered new admissions enrollees into school Access database

• Tracked tuition payments and balances via Market Force™ tracking software

• Answered and directed calls to appropriate personnel

• Created memos and reports for staff

• Performed other duties as assigned by management

• Substituted for receptionist as needed

Mailroom Clerk

• Processed all outgoing mail for entire school through Pitney Bowes machine

• Tracked packages and parcels for express mail delivery

• Shipped outbound mail via UPS, FedEx and USPS

• Assisted teachers with copying of study materials

• Reconciled shipping manifests against shipments to ensure delivery of proper items

• Unboxed and sorted all ordered supplies and books by professor, class and class size

Associate Degree in Office Administration/Business

EDUCATION:

Customer Service, Data Entry/Billing, Mail Room

SKILLS:

Contact this candidate