Customer Service Sales

WILLIAM K BECKETT JR

606-***-**** (Home) [pic]

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HUSTONVILLE, KY 40437

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[pic]

Experience

Family tire center, Danville, KY

June 2007 to June 2013

General Manager

Used software tools including: Tire sales and automotive repairs. Directed

workers in a retail setting. Led a successful sales team. Managed a store.

Performed accounting duties. Performed personnel duties such as

recruitment, interviewing, hiring, training, evaluation, discipline and job

termination. Greeted and assisted customers. Responded to customer

questions and complaints. Directed workers in sales, inventory, checking

cash receipts and customer service. Monitored sales floor to ensure

customer satisfaction. Scheduled employees. My accomplishments included:

Built customer base up and well as help turn store towards being more

profitable.

S&S TIRE, Lexington, KY

Jan. 2007 to June 2007

Sales Associate

Sold merchandise at a retail store. Greeted customers. Helped customers

find what they wanted. Showed customers how to use and care for

merchandise. Helped customers choose items. Answered customer questions.

Readied sales slips and contracts. Kept current with sales and promotions.

Upheld rules for payments and exchanges. Placed special orders. Used basic

computer skills. My accomplishments included: I TOOK THIS POSITION IN SALES

FOR TIRES AND AUTOMOTIVE REPAIR SERVICE AND AFTER BEING THERE SIX MONTHS

WAS ASKED TO MANAGE ANOTHER STORE IN DANVILLE KENTUCKY.

LITTLE TIRE COMPANY, FREDERICKSBURG, VA

Dec. 1992 to May 2002

STORE MANAGER

Used software tools including: TIRE SALES AND AUTOMOTIVE REPAIRS. Directed

workers in a retail setting. Led a successful sales team. Managed a store.

Purchased merchandise from vendors. Performed personnel duties such as

recruitment, interviewing, hiring, training, discipline and job

termination. Greeted and assisted customers. Responded to customer

questions and complaints. Directed workers in sales, inventory, checking

cash receipts and customer service. Mentored staff and helped them handle

difficult sales. Ensured merchandise was correctly priced and displayed. My

accomplishments included: I STARTED THIS STORE WITH THE OWNERS SON. IT WAS

THERE SECOND STORE AND WE WERE PROFITABLE THE FIRST YEAR.IN 1995 THEY

OPENED A THIRD STORE AND I CONTINUED MANAGING THIS ONE TILL 2002.

Skills

Accountancy, Automotive, Computer Skills, Contract Management, Customer

Satisfaction, Customer service, Hiring, Inventory Management, Management,

Personnel, Recruiting, Repair, Retail, Sales, OVER THIRTY YEARS IN TIRES

AND AUTOMOTIVE SERVICE,english

Technical Skills

HAVE PERFORMED TIRE INSTALLATIONS AND LIGHT AUTOMOTIVE MECHANIC WORK

Languages

ENGLISH

Licenses

Kentucky, Class A/CDL Motorcycle

Professional Development

I HAVE ATTENDED NUMEROUS SALES AND TRAINING SEMINARS IN THE TIRE AND

AUTOMOTIVE BUISNESS AND HAVE WON VARIOUS AWARDS

Honors

WHEN WORKING FOR MONRO MUFFLER SET NEW SELLS RECORD FOR MY STORE AND WON

TRIP

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