Customer Service Quality Control

Rosanne Fermoile

**** ******* ***** ****, *******, Florida 33322

954-***-****

*********@*****.***

CUSTOMER SERVICE/ BUSINESS PROFESSIONAL

More than 15 years’ successful experience in customer service and support

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Profile

with recognized strengths in account maintenance, problem solving and

trouble shooting, sales staff support, and planning/implementing proactive

procedures and systems to avoid problems in the first place.

1. Possess solid computer skills.

2. Excellent working knowledge using Microsoft Excel, Microsoft Word,

Quick Books Enterprise Solutions and Service CEO

3. Ability to train, motivate, and supervise customer service employees.

4. A team player, acknowledged as “Total Quality Customer Service

Professional.”

5. Develop plan, conduct audits and variance analyses, process payroll

and payroll tax reports and filings, and maintain/update accurate

inventories.

Built business by developing excellent customer relationships

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Synopsis of Achievements

1. Created a niche market apart from competitors

2. Reinvented pre existing business to meet changing market

3. Created customer satisfaction survey, drastically reducing potential

problems.

Whale’n Air, Inc., Loxahatchee, FL 2011 – June

Employment

2013

Customer Service Representative, A/R

1. Create work orders, prepare invoices, write proposals

2. Create purchase orders, accounts receivable

1. Support service technicians with logistics, scheduling

and dispatching.

2. Quickly and effectively solve customer challenges.

3. Maintain quality control/satisfaction records, constantly

seeking new ways to improve customer service.

Sunrise Safety, Sunrise, FL 2004 2010

Office Manager

1. Purchased and maintained inventory

2. Bookkeeping,accountant reports, tax payments and

prepared payroll

3. Invoicing and Customer statements

4. Quickly and effectively solve customer challenges

5. Maintain quality control/satisfaction records, constantly

seeking new ways to improve customer service.

C & B Industrial Safety Products, Sunrise, FL

Office Support and Management 1993

2004

Sales support and order processing

Assisted in development of national accounts

Purchasing and maintaining inventory levels

Trained and supervised sales, office and warehouse personnel

References Furnished Upon Request

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