Customer Service Sales

Alicia D. Boyd *** Wheelwood Way Richmond, Virginia 23223 804- 306-2856 E-mail: ab0vgh@r.postjobfree.com

OBJECTIVE My objective is to seek a challenging opportunity that will utilize my computer skills, customer service and business knowledge where I can play a key role in the company’s growth and success. EMPLOYMENT 2012 - Present Customer Service Rep. General Dynamics, Richmond, Virginia Responsibilities: I am responsible for excellent customer service to a high volume of customers requesting information concerning Medicare and Medicare Part B. I handle calls from all over the United States concerning benefits, facilities, payments. I have the ability to work under pressure as I maintain call volume and multi task to satisfy all our callers while complying to the policies of General Dynamics. 2009 - 2011 Customer Service Rep. Loan Max, Richmond, Virginia Responsibilities: Responsible for excellent customer service to customers. I handled large amounts of money and processed important documents and applications on a daily basis and maintained all payment transactions. I also answered phone calls, filed documents, did follow- up calls to customers for due dates, and performed transaction for gold sales. I have knowledge of accounts receivable and checks and balances and performed reconciliation of clients’ accounts on a monthly basis. 2008 - 2009 Data Entry Clerk Circuit City, Richmond, Virginia Responsibilities: Multi-tasking several window programs to refund customers web orders refunds back to their credit or bank card. 2007- 2008 Sales Associate Macys, Richmond Virginia Responsibilities: • Meeting and greeting customers with their needs in person and via telephone. On a daily basis I performed cash transactionsand met sale goals weekly. 2004 - 2007 Mail Room Clerk Mailers Resource Group, Richmond, Virginia Responsibilities: I sorted and metered postage on trays of mail weighing about 50 pounds, on a daily basis for delivery, kept a log of the amount of postage used, maintained the copier and had the ability to use a shrink-wrap. I also kept a record of the daily activities of the mail room. 2004 - 2004Courtesy Clerk EDUCATION Hermitage High School, Glen Allen, Virginia Diploma 06/2006 J Sargeant Reynolds Community College, Richmond, Virginia Student 08/2006

SKILLS I have excellent computer skills, including graphics and designs. I possess excellent customer service in person and via telephone with the ability to understand some Spanish and data entry. I have knowledge of accounts receivable and reconciliation and type about 80 words a min. I also have the abilities to operate all mail room equipment.

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