Genius Technician, Apple Inc.

FENG LI

*** *. ****** ****** • West Hollywood, CA • 90069 • USA

PERMANENT ADDRESS

MOBILE NUMBER 301-***-****

E-MAIL ADDRESS *******@**.***

EDUCATION

University of Maryland, Baltimore County SEP 2004 – MAY 2010

B.A. English Literature & Political Science

American University of Athens, Greece AUG 2006 – DEC 2006

Submerged in a foreign environment, rich in ancient art and culture

Studied a foreign language and excelled in ancient literature courses

UMBC Asian American Program – Asian American Studies AUG 2004 – MAY 2005

Contributed to several discussions focusing on Asian American culture and history

Participated in additional supporting classes and Asian American Studies seminars

RELEVANT COURSEWORK

Political Science: Political Philosophy, Public Administration, Comparative Politics, and Constitutional Law

English: American Literature Colonial Period to 1800, Democracy in America 1700

LEADERSHIP Student Government Association

Chinese Student Association

SKILLS Computer Software: Apple OS X – iWork, iLife, Final Cut Pro; Microsoft Office Suite – Word, Excel,

PowerPoint, Access; Internet Browsers – Bing, Internet Explorer, Mozilla Firefox, Google Chrome;

Adobe Suite – Lightroom and Photoshop

LANGUAGES Fluent in English, and Mandarin Chinese; conversational in French & Spanish

EMPLOYMENT HISTORY

Apple, Inc. – Bethesda, MD DEC 2010 – APR 2013

Apple Certified Genius Technician

Building and repairing the relationships with our retail customers

Problem solving, providing technical support, and performing hardware/software repairs

Certified for Mac OS, iOS, hardware, and Apple Retail Business support

Microsoft/ Volt Management Corp. – Baltimore, MD FEB 2010 – DEC 2010

Microsoft Student Partner - Marketing

Established networking relationships with UMBC faculty, organizations, and students

Promoted Microsoft products, Imagine Cup events, and career building opportunities

Presented to UMBC classes, clubs and organizations regarding new Microsoft developments

RSM McGladrey/ Tax Firm – Bethesda, MD SEPT 2006 – JAN 2007

File Room Clerk

Managed phone lines and navigated calls

Prepared content-specific case files for CPAs

Received, organized and managed the distribution of customer case files

The Gambian Embassy – Washington, DC SEPT 2005 – DEC 2005

International Politics Intern

Worked with a team of interns and prepared a presentation for the Gambian tourism board

Researched vacation spots and tourism trends in West Africa

Delivered a PowerPoint presentation with solutions to improve Gambian’s tourism industry

Luxenberg, Johnson, & Dickens, P.C. – Washington, DC JUNE 2004 – SEPT 2004

Summer Law Intern

Answered phones, faxes, ran errands, and dropped off case files at DC and MD courthouses

Performed computerized and law library research to obtain case-relevant literature materials

Prepared necessary legal documents for clients and attorneys

FENG LI

725 N. Alfred Street • West Hollywood, CA • 90069 • USA

PERMANENT ADDRESS

MOBILE NUMBER 301-***-****

E-MAIL ADDRESS *******@**.***

AUTOMOTIVE SALES

Strong closer with a proven record of top performance in car sales. Dynamic leader with valuable sales and customer

service experience. Demonstrated ability to anticipate customer needs and finding appropriate solutions. Adept at

building rapport, relationships, and client trust. Adaptable with the ability to quickly learn new product benefits and

technical applications.

SALES EMPLOYMENT HISTORY

Ourisman Honda – Bethesda, MD MAY 2004 – DEC 2004

Sales Consultant

Ranked in the top 5 Sales Consultant for every month during tenure; first month sold 24 units

Maintained an high customer service score with zero detractors

Played an instrumental role in creating a Chinese department which advertised in local Chinese newspapers

Chevy Chase Acura – Bethesda, MD JAN 2005 – AUG 2005

Sales/ Internet Sales Consultant

Jumpstarted a new internet department within Chevy Chase Acura

Recognized as the top producing Internet Sales Consultant, leading units and commission from date of hire

Effectively served as “closer” as needed to close deals for less experienced sales professionals

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