Project Manager Customer Service

Gregory Francis

ab0ti2@r.postjobfree.com

**** *** ****** **. ****** Park, FL 32073

Cell: 904-***-****

Manager

Proven leadership with a track record of reengineering cost effective, high performance solution to

improve asset performance, operation efficiencies and reduce expenses.

Highlights of Accomplishments

• Successfully interacted with clients to generate repeat and referral business, which resulted in sales

from 1.5 million at the time I took the position to 10.5 million in yearly sales.

• Over twenty five years of management experience emphasizing a decisive, yet collaborative style.

• Proficient at building relationships to further organizational goals.

• Excellent communication skills, both written and verbal.

• Skilled at coordination and managing multiple projects units simultaneously.

• Responsible for safe storage and inventory of customer products in our 250,000 sq. ft. warehouse

storage facility.

Experience

Collector

Enhanced Recovery Company, Orange Park, FL December 2012 - Present

• Locate and notify customers of delinquent accounts.

• Confer with customers by telephone to determine reasons for overdue payment.

• Negotiate and arrange for debt repayment or establish repayment schedules based on customers

financial situations.

• Receive payments and post amount paid to customer accounts.

• Follow up frequently for payments commitments.

• Provide superior customer service to internal and external customers.

Credit Consultant

On Top Again, Jacksonville, FL August 2010 - November 2012

• Assess clients’ overall financial situation by reviewing income, assets, debts, expenses, credit

reports, or other financial information.

• Create debt management plans, spending plans, or budgets to assist clients to meet financial goals.

• Repair clients credit if needed and rebuild clients’ credit by adding trade lines.

• Negotiate with creditors on behalf of clients to arrange for payment adjustments, interest rate

reduction, time extensions, or to set payment plans.

• Help small businesses and Churches structure their companies correctly, assisting them with

establishing their 501C3.

• Work with businesses, establishing them business credit and helping with their financial needs.

Night Auditor / Front Desk Agent

Hyatt Regency Jacksonville Riverfront, Jacksonville, FL July 2009 - July 2010

• Greet, register and assign rooms to guest of hotel.

• Verified customers’ credit and establish how the customer will pay for the accommodations.

• Contacted housekeeping or maintenance staff when guest report problems.

• Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.

• Computed bills, collected payments and made change for guests.

• Posted charges to the rooms, such as food, liquor, telephone calls and movies to customer ledger

manually or by using the computer.

Branch Manager / Loan Modification Officer

Transcontinental Lending Group, Jacksonville, FL September 2006 - June 2009

• Planned, directed and coordinated the activities of employees in the branch.

• Coordinate with different departments to make sure the loan process were handle smoothly, from

start to finish.

• Hired, fired and trained all loan officers and underwriters for the company.

• Oversee all the cash flow and financial instruments for the company.

• Originate individual and commercial loans for customers.

• Work with customers’ assisting them in dealing with the banks, working on a loan modification.

Loan Officer

1st Continental Mortgage Co. Jacksonville, FL January 2002 - August 2006

• Analyze applicants’ financial status, credit, and property evaluations to determine feasibility of

granting loans.

• Obtain and compile copies of loan applicants’ credit histories, corporate financial statements, and

other financial information.

• Explain to customers the different types of loans and credit options that are available, as well as

terms of those services.

• Stay abreast of new types of loans and other financial services and products to better meet

customers’ needs.

• Organized workshops with local churches and nonprofit organization teaching clients how to budget

and the importance of good credit in obtaining a mortgage loan.

Project Manager

Total Office Solutions, Jacksonville, FL August 1997 - October 2001

• Supervised construction / renovation of all types of office furniture installation from 1 cubicle to

multiple buildings.

• Coordinate with contractors, movers, painter, electrician, carpet installer and other trades to make

sure installation is completed on schedule and on budget.

• Supervised all jobs: coordinate scheduling for field installers, warehouse personnel and all jobs

throughout the company.

• Coordinate with and consult others workers to design, lay out, or detail components and systems and

to resolve design or other installation problems.

• Hired, fired and trained all installers and warehouse personnel for the company.

• Personally grew my accounts from 1.5 million to 10.5 million in 2 years on the job.

Education

High School Diploma; Bishop Kenny High School, Jacksonville, FL

College: Santé Fe Community, Gainesville, FL

References: available upon request

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