Engineer Customer Service

NAVEEN KUMAR

B-**, Ashok Vihar Phase-II, Near Hanuman Mandir, Gorgaon (Haryana) -

122001

Contact: +91-880*******

Email: ab0t9b@r.postjobfree.com

[pic]Sr. Support Engineer / Pay per Click Marketing Engineer

Offering Extensive Experience in Systems Support, Pay per Click Marketing

Engineer, Desktop Support, Back-up Support and Hardware Maintenance,

Troubleshooting, Networking.

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PROFILE: -

< Competent and dynamic IT/Pay per click marketing professional with rich

experience of 3+ years in System/Hardware/Pay per Click Marketing

currently associated with SITS Pvt. Ltd. As a Sr. Support Engineer/Pay

Per Click Marketing Engineer.

< Google Adwords Campaign Optimization.

< Pay Per Click Campaigns - Google, Yahoo, MSN, Face book and LinkedIn.

< Landing Page Optimization.

< Google Website Optimizer.

< Social Media Optimization.

< Adword Account and website approval.

< Proven ability to create campaigns with the highest possible Click

through Rates, Conversion Rates, and Return on Ad Spend.

< Optimizing the campaigns as per good quality score and Google policies.

< Managing Google Adword, Yahoo, MSN, Face book, and LinkedIn Account.

< Call Monitoring through toll free forwarding account.

< Displayed credentials in performing Installation, Upgrade, Configuration,

and support of Hardware, Software, and Peripherals in Windows Platform.

< Strong understanding of networking concepts, System Security, IT

Communication, Networking Protocols & Topologies, and administration of

Networking Devices in multi-platform environments.

< Undertake challenging assignments and crave for learning new things.

< Seek a Responsible Career Opportunity in which I can successfully utilize

my Skills towards the set objective of the organization and to attain a

Senior Level Position.

< Monitoring all Customers through Remote Connectivity if occurred any

issue related IT Query.

< Making weekly, quarterly and yearly report in MS-Excel about total

technical inventory report (MIS report, antivirus, activity history,

system log events, delete files, browsing history, hardware report,

updating part/damage parts etc

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TECHNICAL SKILLS: -

PPC Platforms: - Google Adwords, Yahoo Search Marketing, Microsoft ad

Center, Face book and LinkedIn.

PPC Software: - Google Adwords Editor.

Analytics: - Google Analytics.

System Support: - Implementing Group Policy, Security

requirements for users and groups, troubleshooting,

backup Related Problems, OS Hardening as per Policy

Standards, Creating Network printer, Printer

Installation, Installation all software etc.

Operating Systems: - Windows 2000, XP, Vista, Windows 7.

Networking Devices: - Maintaining Routers & Switches and Configuring

VLAN in Switches.

Antivirus: - Antivirus installation, Updating and configuration with

MacAfee, Tran Micro, Symantec Antivirus. Avast

Antivirus, AVG Antivirus, Norton, Kaspersky, K-7, Web

root

Office Applications: - Word, Excel, PowerPoint, paint etc.

[pic]Clients: -

1. Technikbay, Gurgaon.

2. PC Support Guyz, Delhi.

3. Techovercall, Noida.

4. Live Tech Support, Gurgaon.

5. Vsupport (Vocaw), Delhi.

6. DellITsupport.com, Delhi.

7. TMHIN, Gurgaon.

8. MSIL, North-II Zone, India.

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PROFESSIONAL EXPERIENCE: -

SITS Pvt. Ltd

Current Working since Nov -2009

Sr. Support Engineer/Pay per Click Marketing Engineer

< Google Adwords Campaign Optimization.

< Pay Per Click Campaigns - Google, Yahoo, MSN, Face book and

LinkedIn.

< Landing Page Optimization.

< Google Website Optimizer.

< Social Media Optimization.

< Adword Account and website approval.

< Proven ability to create campaigns with the highest possible Click

through Rates, Conversion Rates, and Return on Ad Spend.

< Optimizing the campaigns as per good quality score and Google

policies.

< Managing Google Adword, Yahoo, MSN, Face book, and LinkedIn

Account.

< Site traffic is generated using paid search advertising on Google,

Yahoo, face book, LinkedIn and MSN. Analytics is tracked using

Google Analytics.

< Responsible for all aspects of paid search campaign implementation

using Google, Yahoo, MSN, Face book and LinkedIn. Analytics was

tracked using Google Analytics. Website Optimization with Google

Website Optimizer. Achieved click through rates, conversion rates.

< Troubleshooting of Hardware related problems - Desktops, laptops,

Peripherals, Network equipment, Operating Systems, MS Outlook /

Exchange configurations.

< To attend to all queries related to Desktop, Laptop, Printer right

permission, system backup and update antivirus and scan network

from time to time.

< Generating MIS report.

< Managing all Application Software related issues.

< Regular updating Antivirus.

< Managing Inventory of all Computer Hardware and Peripherals.

< Managing Software Licensing issues.

< Providing help desk as well as telephonic and through Remote

Desktop support to users.

[pic]

Iterate India Pvt. Ltd.

Feb -2008 - Nov 2009

Customer Support Exc.

< Instrumental in supporting and maintenance of hardware & network

infrastructure for the organization

< Handling the "Workshop and Inventory Management System" with client

Maruti Suzuki India ltd. just like that give new ideas for company how to

develop our business.

< All products training give to team as A Team leader providing in classes

and online how to connect client PC

< Give the training to customer, which is client Side or Office conduct the

training program.

< Solving the all query with online, telephonic and visit also as per

client's requirements.

< Maintenance of the product conducts with clients.

< Test the product before deliver to clients after any addition and

modification.

< If any clients want to addition or Modification in product, implement

with HO team.

< Provide the Customer Service in any time as per requirements by customer.

Connect with "Maruti Suzuki India Ltd", which wants to any types of

Service regarding our product.

< Installed and Troubleshooting Computer Hardware, Networks, Operating

Systems, Computer peripherals (printer, modem etc.) & assembling,

optimizing and issue managing different computer and network systems

< Deftly handling software and hardware upgrades, Implementing and

maintaining procedures for backup and recovery of network System and

configuration files of other network devices.

< Handling LAN connectivity and network issues

< Troubleshooting of Hardware related problems - Desktops, laptops,

Peripherals, Network equipment, Operating Systems, MS Outlook / Mail

configurations.

< Handling hardware/Software related issue of All Systems.

< Managing all the computer Hardware and Networking issues.

< Managing all Application Software related issues.

< Regular updating Antivirus.

< Managing Software Licensing issues.

< Giving organization to maximum Up Time.

< Providing help desk as well as telephonic support to users.

[pic]

EDUCATIONAL & PROFESSIONAL CREDENTIALS: -

< M.B.A. from Sikkim Manipal University.Manipal in 2012.

< B.C.A .from Dr B.R.A., University, Agra (U.P.) in 2007.

< Intermediate from U.P. Board in 2004.

< High School from U.P. Board in 2002.

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Personal Profile:-

< Father`s Name : Sh. Munish Kumar

< Date of Birth : 30 Apr 1987.

< Marital Status : Married

< Sex : Male

< Religion : Hindu

< Nationality : Indian

< Interest & Hobbies : Reading Books, Playing Games, Searching

something on Google etc.

< Language proficiency : Hindi & English

< Expected Package : Negotiable.

< Current Package : 2, 00,000 Lacks per Annum.

< Time required for joining : One Month

DECLARATION: -

I hereby declare that the above mentioned information is

best in my Knowledge.

Date:

Place: Gurgaon (Haryana)

(Naveen Kumar) [pic][pic][pic][pic][pic]

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