Samantha Shiel

*** ***** ****** **, *******, NY *4228

716-***-****

ab0t0i@r.postjobfree.com

Inside Sales / Contract Administrator

More than 13 years’ successful experience in customer service/Inside

Profile

•

Sales and support with strengths in account maintenance, problem-

solving and trouble-shooting, sales staff support in a GM based

environment.

1. Possess solid computer skills.

2. Excellent working knowledge using Microsoft SL, Microsoft

Office (Outlook, Excel, Word, Power Point, Project, Access)

C rystal Reports, creating queries from various data sources.

3. Ability to t rain, motivate, and supervise employees.

4. Develop plan, conduct audits and variance analyses

5. Monitoring inventories based on monthly average and lead

t imes.

6. Investigate and resolve issues to keep orders f lowing and

r unning smoothly

7. Lead Continuous Improvement and Cost Savings initiatives

8. Mentor, guide and lead junior project managers

9. Direct the development and implementation continuous improvement

activities

10. Monitor tool life issues and adjust ordering accordingly based on

production schedules

11. Very organized, able to meet deadlines, quick learner with both

computer systems and customer demands.

12. Quote and source tooling for Automotive based business.

13. Problem solve AP and AR issues

14. Negotiate price reductions with suppliers and reduce price increases.

15. Member of the Quality Team and Continuous Improvement Team

16. Familiar with ISO 9001 certifications

17. Knowledge of Eaton/Aeroquip hoses and fittings. (hydraulic hose

assemblies, buying hose reels and actually making hoses for customer’s

needs)

18. Knowledge of Lenox bandsaw blades. (ordering stock reels and

welding them for customer’s needs)

Shively Bros., Inc. –Tonawanda, NY 2007

Employment

Present

Contract Administrator / Office Manager

1. Trained all new employees on new computer system

while managing a new site for our growing company

2. Manage the set up of a new office, location, internet,

phones, people, etc., while also implementing a $10

million Commodity Management Program for GM

3. Able to get great customer relationships and maintain

them through a changing economy.

Shively Bros., Inc. –Flint, MI 2000 2007

Customer Service Representative

1. Administrative assistant

2. Answer phones, take meeting minutes, type up various

documents for management, copy, fax, any clerical

duties.

3. Process orders, quotes, data entry.

4. Inside Sales Representative / Customer Service

University of Michigan Flint 2002

Education

2000 2002

References:

Jim Bunch (professional) 810-***-**** ex 203 (known for 13 years)

Sheila Hillier (friend) 810-***-**** (known for 13 years)

Gary Rouleau (outside sales rep for Kennametal) 585-***-**** (known for 6 years)

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