Customer Service Sales
Resume:
Samantha Shiel
*** ***** ****** **, *******, NY *4228
*****.********@*****.***
Inside Sales / Contract Administrator
More than 13 years’ successful experience in customer service/Inside
Profile
•
Sales and support with strengths in account maintenance, problem-
solving and trouble-shooting, sales staff support in a GM based
environment.
1. Possess solid computer skills.
2. Excellent working knowledge using Microsoft SL, Microsoft
Office (Outlook, Excel, Word, Power Point, Project, Access)
C rystal Reports, creating queries from various data sources.
3. Ability to t rain, motivate, and supervise employees.
4. Develop plan, conduct audits and variance analyses
5. Monitoring inventories based on monthly average and lead
t imes.
6. Investigate and resolve issues to keep orders f lowing and
r unning smoothly
7. Lead Continuous Improvement and Cost Savings initiatives
8. Mentor, guide and lead junior project managers
9. Direct the development and implementation continuous improvement
activities
10. Monitor tool life issues and adjust ordering accordingly based on
production schedules
11. Very organized, able to meet deadlines, quick learner with both
computer systems and customer demands.
12. Quote and source tooling for Automotive based business.
13. Problem solve AP and AR issues
14. Negotiate price reductions with suppliers and reduce price increases.
15. Member of the Quality Team and Continuous Improvement Team
16. Familiar with ISO 9001 certifications
17. Knowledge of Eaton/Aeroquip hoses and fittings. (hydraulic hose
assemblies, buying hose reels and actually making hoses for customer’s
needs)
18. Knowledge of Lenox bandsaw blades. (ordering stock reels and
welding them for customer’s needs)
Shively Bros., Inc. –Tonawanda, NY 2007
Employment
Present
Contract Administrator / Office Manager
1. Trained all new employees on new computer system
while managing a new site for our growing company
2. Manage the set up of a new office, location, internet,
phones, people, etc., while also implementing a $10
million Commodity Management Program for GM
3. Able to get great customer relationships and maintain
them through a changing economy.
Shively Bros., Inc. –Flint, MI 2000 2007
Customer Service Representative
1. Administrative assistant
2. Answer phones, take meeting minutes, type up various
documents for management, copy, fax, any clerical
duties.
3. Process orders, quotes, data entry.
4. Inside Sales Representative / Customer Service
University of Michigan Flint 2002
Education
2000 2002
References:
Jim Bunch (professional) 810-***-**** ex 203 (known for 13 years)
Sheila Hillier (friend) 810-***-**** (known for 13 years)
Gary Rouleau (outside sales rep for Kennametal) 585-***-**** (known for 6 years)
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