Sales Customer Service

Patricia M Baker

832-***-**** ( **** Willow Bend Katy, TX 77494 (

ab0rnd@r.postjobfree.com

CORPORATE ACCOUNTING & FINANCE PROFESSIONAL

Dynamic professional career in accounting, budgeting, cash management,

payroll, financial analysis and reporting. Proven success in process

improvement, operational efficiencies and cost control initiatives. Strong

project management, team building and leadership skills.

Professional Experience

Accounting Manager-The Americas

FrontierMEDEX, Inc., a United Healthcare wholly-owned subsidiary -

Houston, TX March 2002-

May 2013

Reporting to the VP Finance and Controller, manages team to accomplish:

. Manager of 4 employees, including 2 billing clerks, 1 payables clerk &

1 receivables clerk.

. Complete an accurate and timely 4-day month end close.

. Advanced accounting duties, including compiling

annual budgets, balance sheet reconciliation and

journal entries.

. Ensure the data integrity for billing.

. Prepare Monthly, quarterly & annual financial statements.

. Process Cost analysis with respect to specified business units and

projects.

. Process all daily banking requirements.

. Monitor and analyzes department work to develop more efficient

procedures and use of resources while maintaining a high level of

accuracy.

. Advise staff regarding the handling of non-routine reporting

transactions.

. Responsible for reducing >120 day AR from 1.1 Million to <100K in 4

months.

. Respond to inquiries from the VP of Finance, Controller, and other

finance and firm-wide managers regarding financial results, special

reporting requests and the like.

. Develop and implement of new procedures and features to enhance the

workflow of the department.

. Provide training to new and existing staff as needed in Great Plains,

FRx and People Soft Financial Systems.

. Handle personnel issues relating to staff conflicts, absenteeism,

performance issues, etc.

. Work with each direct report to establish goals and objectives for

each year and monitor and advise on the progress to enhance the

professional development of staff.

Office Manager/Full Charge Bookkeeper.

Mario's Motors - Houston, TX

April 2001-March 2002

General office management including:

. General office management duties, including company calendar, company

events and office supplies - inventory & ordering.

. Accounting - receivables, payables and cash management.

. Payroll using ADP payroll service.

. Provided financial reports for the owner.

. Managed 4 office admin staff

Account Manager

Dixie Staffing - Houston, TX

April 2000-March 2001

Account Management & talent development of temporary staffing agency

. Acquire new accounts.

. Maintaining new accounts.

. Resolved customer complaints.

. Prepared sales presentations.

Sales Representative

Enhanced Laser Products - Houston, TX

March 1999- April 2000

Account management for Manufacturer of toner cartridges

. Performed sales duties of toner cartridges.

. Solicited sales and assisted customers.

. Resolved customer complaints.

. Managed inventory.

. Analyzed sales progress reports.

. Prepared sales presentations.

. Collections.

Sales Representative

Kronberg's Flags - Houston, TX

May 1998-February 1999

Flag & Flagpole installation

. Performed sales duties of flags, flagpoles and custom banners.

. Solicited and assisted customer sales.

. Performed customer relations by resolving complaints and problems.

. Prepared sales presentations.

Customer Service Representative

Syzygy - a Kimberly Clark Corporation wholly owned subsidiary -

Waco, TX January

1994-May 1998

Kimberly Clark is the manufacturers of Huggies, & Kleenex

. Performed customer service for 230 Kimberly Clark Corp accounts.

. Solicited and assisted customer sales.

. Organized shipment of customer sales.

. Resolved customer complaints and problems.

. Prepared and coordinated presentations to educate clients about new

products, features and benefits.

. Assisted retailers with advertising strategies.

. Analyzed sales progress reports for retailers.

. Managed accrual funds.

. Awarded "Top Sales and Service Award" 38 of 41 months during

employment.

Office Manager/Veterinary Technician

BG Veterinary Medical Center - Robinson, TX

1986 - 1992.

. With an installed base of over 4000 small to mid-sized users, managed

the user help department. The position required Performed customer

service and general receptionist duties for two doctor Veterinary

Clinic.

. Maintain inventory for office & veterinary supplies

. Supervised 6 employees.

. Performed technical medical procedures (i.e. laboratory procedures and

surgery prep)..

Education

McLennan Community College - Waco, TX

Basic studies - 1988 - 1990

Relevant Computer Experience

FRx, Blackline, GAAP Software, Quick Books, MS Dynamics/Great Plains,

PeopleSoft 10, Platinum, ADP and Paychex Payroll Systems, Creative

Solutions Financial Management Software, Excel and Lotus Proficient, MS

Office Suite, Adobe Photoshop

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