DENISE STINSON

Cell# 331-***-**** Email ab0qjy@r.postjobfree.com

Address: **** ******** ** #* ******* Il 60189

Education: Licensed Property and Casualty Insurance Producer –June 2013

Licensed Health and Life Insurance Producer -- September 2012

Completed Real Estate Course –My House Academy -- August 2012

College of Du Page Glen Ellyn – 2010 (Computer Information)

DePaul University Oakbrook campus – 1990-1992 (Marketing)

Harold Washington College Chicago – 1982-1984 (Business)

Expertise: Consultative sales solution specialist. Developed sales procedure & trained 65 person class which increased sales by 20%. Write complex orders for large businesses. Managed 14 person & 20 person teams. Handled all expedited calls.

Employment: Mutual of Omaha Oak Brook Il---October 2012 to February 2013

Producer Agent

o Offer products of Life, Health, Disability, and Long Term Care Insurance.

o Visit prospects and clients to write insurance policies.

o Advise the client on the best product for their needs.

AT&T – Chicago North (Grace) April 2010 – February 2012

U-verse Center

• Recommend and sell all U-verse services positioning AT&T as the provider of choice.

• Discuss and handle billing request.

• Meet and exceed monthly sales quotas and performance reports of 92% scorecard and over 100% in revenue.

AT&T –Arlington Heights IL. November 2008 – April 2010

Customer Retention Center

• Complete or “SAVE” all Access line and DSL disconnect request.

• Recommend and sell all services positioning AT&T as the provider of choice.

• 100% or more in monthly performance reports.

Customer Consultant

• Call center environment recommends & sell to residential customers Access lines with features, DSL, Wireless, and Direct TV, also positioning AT&T as the long distance provider of choice.

• Handled billing inquires.

• Compute and quote rates, and balances to customers.

• 100% or more in performance reports.

Comcast Cable Corp Schaumburg IL. February 2007 – November 2008

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Interim Resource Management Specialist

• Log all call off’s and notate pay code.

• Watch, release and open new batches for customer payments.

• Work emails and apply pay code to employee accounts.

• Run and cross reference “End Early Shift” report

• Check “call off log” with FMLA-STD report & bank payout.

Comcast Digital Voice & Internet Support Specialist

• Call center environment, troubleshoot telephones, and high speed internet for connectivity and software problems.

SBC/AT&T Oakbrook IL March 2000–2006

Customer Advocate

• Support Account Managers, Sales Support Managers, and Project Managers in writing simple to complex orders for large business customers.

• One of two Customers Advocates to write unique and complex orders.

Ameritech/Downers Grove Jan. 1985–2000

Customer Service Representative

Repair Service Attendant

Installation Clerk

References: Given Upon Request

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