Customer Service Representative

Angela Pettiford

**** ***** ***** ****** **** Burlington, NC 27217

Contact

Tel : 336-***-****

Cell: 336-***-****

e-mail : *******@*****.***

Profile

Objective Dedicate and technically skilled business professional with a versatile customer service

administrative support skill set developed through experience as a lead customer service

rep. More than 8 years’ successful experience in customer service and support with

recognized strengths in web orders, special accounts, sales staff support and

supervisory skills. Possess the ability to provide exceptional customer service

experience. Ability to resolve complex issues as well as matters or concerns. .

Education

Feb-March 2012 Phlebotomist

Mount Eagle Institute, 250 Sticks in Clinical, Winston-Salem, NC

1971-1981 Business Admin.

Alamance Community College, Graham NC

June, 1979 High School Diploma

Graham High School, Graham, NC

Work Experience

November 22, 2012 to March 1, 2013

Stafflogix Temp Agency (LabCorp RTP)

Lab Tech in Confirmations Department

Duties include answering calls different

departments

Pull specimens and aliquot (pour them into pipette

tubes.

July 11, 2012 –Nov 2012

Solstas Lab Partners, Greensboro, NC

Phlebotomist

Collect venipunctures and capillary specimens from adults, infants, and children, according to procedure.

Performs laboratory test for which qualified and demonstrates operational knowledge of laboratory procedures

and equipment.

Performs insurance eligibility verification for various providers.

Keeping work area stocked with supplies, and maintaining a familiarity with the location of supplies in the

laboratory.

Practices excellent customer service skills.

Bank of America, Greensboro, NC October 2010 to June 2011

Customer Service Representative – Mortgage Dept.

Answer phones

Resolved all customer issues with mortgages

Post mortgage payments

Up sell products

July 2001-September 2009

Carolina Biological Supply Company,Burlington,NC

Customer Service Representative

Resourceful team player who does extremely well building trusting relationships with its consumer and co-

workers.

Recognized for a reputation for maintaining a positive attitude and the ability to build rapport with a diverse

workforce.

Functioned as primary liaison to customers, handled a busy phone system and ensured a constant positive

customer experience.

Goal-driven leader, who mentored and coached co-workers to meet high performance standards

Install a shared, enthusiastic commitment to customer service as a key constrain of CBS goal.

Contact this candidate