Customer Service Sales

Douglas P. Campbell **** Old Brick Road #****, Glen Allen, VA

23060

502-***-**** cell ( *******@*****.***

CUSTOMER SERVICE EXCELLENCE ( SALES & MARKETING

COMPETITIVE, PEAK-PERFORMING Sales & Sales Management Professional with 10+

years' experience in driving revenue increase, expanding market share, and

building a client base that positions company as the "sole source."

Effective combination of technical abilities, selling and presenting

skills, and a genuine commitment to customer service and satisfaction.

( Expert manager of the Sales Cycle-identifying market opportunities,

building market presence, developing buyer relationships, negotiating

terms, closing the sale, expediting delivery, and retaining/managing the

client relationship.

( Establish rapport and trust with prospects as first step in new

business development, using key abilities in listening, determining needs,

problem solving, and establishing cooperative working relationships.

Maintain that trust through dependability, consistent communications,

relentless follow-up, intelligence, and impeccable honesty.

( Quick and able student of product knowledge and high impact

presentation skills. Gregarious, motivated, diligent.

Qualifications In Action

GENERAL ELECTRIC CORPORATION, 1997 to Current

Distributor Solutions Specialist, Richmond VA 2011-Current

Lead Account Manager, Norcross, GA, 2010-2011

Account Manager, Los Angeles, CA/Southwest Florida, 2004-2009

Telesales Account Manager, Richmond, VA/Louisville, KY, 2003-2004

Lighting Information Specialist, Glen Allen, VA, 2003

Account Specialist, Richmond, VA, 2001-2003

Senior Payroll Representative, Ft. Myers, FL, 1999-2001

Payroll Representative, Ft. Myers, FL, 1997-1999

Fast-track promotion through increasingly responsible sales and business

development positions as strong and sustainable contributions to sales and

volume growth increased each year. Manage high-population, urban

territories, e.g., Georgia-Atlanta Metro, Los Angeles, Southwest Florida.

( Customer service and product knowledge consistently penetrates

competitive market share. Identify key end users to drive market share.

( Field Sales Developer, developing relationships with distributor

partners. 1st End User Specialist in Georgia, developing strategic focus

on key buyers at end user accounts.

( Train new representatives and distributors; perform technical and

sales training on new and current products.

( Key participant in launch of new products into market 3 times a year.

( Excel in cash management, with zero sales claims against an

expanding, challenging market change in 2010.

( Break down complex customer dynamics to simple, understandable,

executable terms.

A.A., General Studies, 1989 ~ Lurleen B. Wallace Community College,

Andalusia, AL

Extensive training in Leadership, Business Knowledge, Product Information

QUALIFICATIONS SNAPSHOT

Strategic Planning

Customer Service Best Practices

Operational Efficiency

Customer Needs Analysis

Diplomatic Problem Solving

Mediation & Negotiation

Customer Relationship Management

New Product Launch

Team Training & Leadership

Budget Management

Record Management

Product & Technical Training

Competitive Market Intelligence

Client Communications

Selected Contributions

( Exceeded 2010 volume quota 37%

( Delivered $1.8 million in 1 sale, 2010, with competitor retrofits

across SE and $300 million in incremental sales

( Used new CRM tool to load 90 leads worth $4 million

( District Leader, LED Sales, 2008, 2009

( Met & exceeded annual budget & sales quotas 5 out of last 6 years

( Increased 2007 volume 16% over 2006, and 2006 volume 40%

( Closed cross-business lead share equaling $20,000+; earned Grow

Award, West, 4th Quarter 2006

( Grainger Branches Award, 2006, for maximizing market share and margin

(end user calls up 100%)

( Invited to Grainger National Sales Meeting, 2006

( Above & Beyond Award, 2003, for customer service

Contact this candidate