Customer Service Engineer

PHOEBE M. MAHINAY

Block *, Lot **, Bangus St., Villa Del Rio

Babag II, Lapu-lapu City

**** ****, ***********

Home Tel. # 496-7293

Mobile Numbers: +639********* / +639*********

Email: ab0l8l@r.postjobfree.com

PROFESSIONAL STRENGTHS:

. Possess technical, customer service and problem solving skills

. Possess excellent troubleshooting and analytical skills

. Has a strong leadership skills

TOTAL YEARS OF EXPERIENCE:

. Systems Administration - 8 years

. Firmware Build and Library Engineer - 7 years

o Supports Philippines and US users

TECHNICAL SKILLS WITH YEARS OF EXPERIENCE:

. Linux/Unix Systems Administration - 8 years

. Linux Network Administration - 1 year

. Network Security (Intrusion Detection System, Firewall, OpenVPN) - 2

years

. PERL and Shell scripting - 10 years

. Basic Python - 6 months

. Database Administration (MySQL, PostgreSQL) - 2 years

. C Programming - 6 months

. Web programming (HTML, CGI, PHP) - 3 years

. Source Code Management (Subversion) - 7 years

. GIT - 3 months

. Continuous integration (Hudson/Jenkins) - 6 months

. Knowledge of Nagios and Cacti monitoring

. Basic Knowledge of ITIL

EMPLOYMENT HISTORY:

Organization: Lexmark Research and Development Corporation

Duration: March 2006 to present

Position: Senior Build and Library Engineer

Roles and Responsibilities:

1. Administers Subversion Server and repositories backup

2. Administers GIT repositories

3. Install and setup Request Tracker system and Twiki Page

4. Technical/build and library support for firmware developers

5. Maintains package management system

6. Develops tools for build and library system using PERL

7. Tools automation using SHELL scripts

8. Implements tools automation for efficiency

9. Process improvement and documentation

10. Develops, test and debug build tools

11. Checking, troubleshooting and correcting build errors

12. Continuous integration builds and release management

13. Manage Linux build machines (both master and slaves)

14. Creating user and training documentation, and conducting formal

training classes

15. Coordinates ITIL processes with IT area

Organization: Targe Corporation

Duration: August 2005 to March 2006

Position: Network / Systems Administrator

Roles and Responsibilities:

1. Administers SAMBA / LDAP

2. Database Administration (PostgreSQL)

3. Administers Mail and DNS servers

4. Linux Router / Firewall Administration

5. Maintains Asterisk Server (VoIP and PBX Software)

6. Maintains and Customizes Gforge (Project Management / Collaboration

Tool written in PHP)

7. Setup and Maintains OpenVPN (for secure tunnel to our client)

8. Maintains Subversion Server

Organization: Uptime Maniacs Inc. / Virtum Technologies Corp.

Duration: April 2004 to August 2005

Position: Freelance programmer and Systems Administrator (project based)

Roles and Responsibilities:

1. PHP, C, PERL/CGI, HTML Programmer

2. SAMBA / LDAP / Mail Administration

3. Database Administration (MySQL)

4. Linux High Availability and Load Balancing

5. Linux Routers Administration

6. Network Integration / DSL Load Balancing and traffic shaping

Projects included:

Centralized File Server for Computer Laboratories

o Using SAMBA as Primary Domain Controller and LDAP as back-end

authentication

o Creates internal utilities written in PERL/CGI for the

administrator to show disk usage for every students and faculty

home directories or for every laboratory classes

Internet / Firewall Management

o Creates utilities to enable internet access via firewall

o It is a web-based utility written in PERL/CGI

DSL Multi Path Routing

o A private LAN that is connected to the Internet via 3 DSL lines

o Configured routing and creates internal scripts written in

SHELL/PERL scripts to reconfigure routing table if one DSL is

down

Linux to Mobile Phone chat via Bluetooth

o Created a command line chat using C programming

Organization: SKY CableNet Inc.

Duration: January 2001 to January 2004

Position: Network Security Engineer

Roles and Responsibilities:

1. Installs, configures and administers firewalls (bridged and routed

firewalls)

2. Maintains network security using tools (intrusion detection software,

network scanners and sniffers)

3. Handles security incidents and abuse complaints such as spamming,

denial of service attacks and hacking.

4. Security audits on servers and workstation using Nessus scanner

5. Maintains workstations and ensure free from viruses, Trojans and worms

6. Maintains and improves system and server security

Organization: SKY Internet Inc. (Internet Provider Company)

Duration: June 1997 to December 2000

Position: Systems Administrator

Roles and Responsibilities:

1. Installation and maintenance of Linux servers (i.e. Red Hat, Fedora,

Mandriva, Ubuntu), troubleshooting, performance tuning and kernel

upgrades.

2. Installation, setup and maintenance of network services (i.e. SSH,

FTP, DNS, Proxy, IRC, Web, Radius, Mail and POP).

3. Maintains system and network monitoring (i.e. MRTG, RRDTool and SNMP)

4. Database Administration (MySQL)

5. Linux Network Administration (i.e. DHCP, static routes)

6. Develops tools automation in PERL and shell scripts

7. Develops Web-based utilities using HTML, PERL/CGI

8. Linux and Windows TCP/IP configuration and PC troubleshooting

9. Customer technical support (through phone, email, bench work and

onsite)

Teaching Experience (Part-time only):

. Informatics - October 2003

o Teach Linux Systems Administration (4 weeks)

. Informatics - May-June 2005

o Teach Linux Network Administration (6 weeks)

EDUCATIONAL BACKGROUND:

Course: Bachelor of Science in Computer Engineering

School: University of San Carlos, Technological Center

Year Graduated: 1997

SEMINARS/TRAININGS ATTENDED:

. Systems Administration Training - May 1997

. Customer Service Seminar - March 1999

. Philippine Linux Conference - June 1999

. Network Security Training - Feb 2000

. INFRANET Systems Integrator Training (Billing Systems) - April 2000

. Basic MPLS, TE and VPN (Cisco) Training - Nov 2000

. Information System Security Training - April 2003

. Project Management Training - 2004

. LinuxWorld Conference - 2005

. PERL Training - 2008

. Basic Python Training - Nov 2008

. Build and Release Management Training - May 2006 to December 2006

(Lexington, Kentucky, USA)

REFERENCES:

1. Adeline Cervantes - Software Developer (Lexmark Research & Development

Corp)

Mobile # +639*********

2. Darwin Bawasanta - IT Manager (Vector BPO)

Formerly Network Security Manager (Sky Internet / Cablenet)

Mobile # +639*********

3. Witness Tan - Firmware Build and Library Engineer (Lexmark Research &

Development Corp)

Mobile # +639*********[pic]

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