Project Manager Customer Service

***** ** ******* ** *** *D Portland, OR *****

MATTHEW PAUL KOEHLER 503-***-****

ab0iuv@r.postjobfree.com

QUALIFICATIONS PROFILE

Project Management Accomplished project manager and recruiting technology consultant with over 5

years of experience in a pre-IPO SaaS software company. Proven ability to positively

HR Business Intelligence and Analytics

impact business results through aligning practices and strategies in support of

HRIS and Talent Management Systems

business objectives. Consistent success in establishing collaborative business

SaaS Systems Administration relationships working with diverse customers at all levels both nationally and

Experience with HTML, XML forms, globally.

Javascript, BASIC, and Ruby Excellent communication and interpersonal skills; ability to effectively interact

with others as a leader, internal coach, change agent, facilitator and

Data integrations, conversions, and

negotiator.

migrations

Capable of utilizing and designing strategic programs that translate company

Web site creation and troubleshooting

efficiency plans into concrete positive results.

Proven track record of successful conflict resolution and effectively handling

difficult requests and situations.

Proficient with MS Access, Excel, Office products, iCIMS, SalesForce

PROFESSIONAL EXPERIENCE

iCIMS Portland, OR, 97229 2008 – Present

Project Specialist Subject Matter Expert Level II Subject Matter Expert Level I Client Relationship Manager

iCIMS is built on the foundation of providing unbeatable customer service. I’ve served in numerous client-facing roles and I

am currently responsible for the design, execution, and project management of iCIMS software implementations for the

functional areas of HRIS and corporate recruiting.

• Manage multiple implementation projects simultaneously. Charged with designing the project plan, gathering

internal and external resources, eliciting business requirements from the client, and managing project deadlines.

• Develop expert level knowledge regarding client’s HRIS structures, their data integration points and the

downstream impact of changes to iCIMS on their recruiting process flow.

• Partner with HR leadership to determine required HR analytics used to drive performance, manage risk, and

enable strategic partnership with business operations.

• Manage HRIS reporting function by consulting with HR partners and business line stakeholders to identify

requirements and provide appropriate reporting solutions

• Partner with iCIMS and client IT departments to document requirements for enhancement requests, complete

user acceptance testing and communicate system solutions to end users.

• Selected as business champion for rollout of Onboarding module. Collaborated with iCIMS internal management

to create new product implementation documents.

• Manage calendar appointments and agendas for weekly project meetings. It is my responsibility to ensure all

project contacts are included and up to speed for each meeting.

• As an SME, I was tasked with more difficult project, including creating XML online forms, performing data feed

modifications, and managing CSV data migrations.

• Awarded the 2010 Subject Matter Expert of the Year in recognition of my productivity for completing over 6,000

email tickets and head-of-the-pack customer satisfaction ratings.

•

VOLUNTEER EXPERIENCE

Webmaster Pet Foster Parent

• Created and maintained family business website and email system for A&M Maintenance. Managed SEO

presence on Google for the competitive search term “Janitorial Services Portland”.

• Cat foster parent for Oregon Humane Society.

EDUCATION

BACHELOR OF ARTS IN POLITICAL SCIENCE WITH A MINOR IN PUBLIC POLICY RUTGERS UNIVERSITY, NEW BRUNSWICK NJ

Graduated Summa Cum Laude with 3.9 GPA

Introduction to Programming with Java Udacity - Present

Introduction to Databases course completion Coursera.org - 2012

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