Joseph Crain

**** ********** *** ● Oceanside, CA 92057 ● 253-***-****

ab0id9@r.postjobfree.com ● www.linkedin.com/pub/joseph-crain-caama/33/a2a/596/

HEALTH CARE OPERATIONS EXECUTIVE

Seasoned upper management professional with over 18 years of increasing leadership experience in Health Care

Operations. Accomplished in problem resolution, administration, operations, and logistics to include strong research,

risk analysis, and process evaluation. Versatile negotiator with excellent communication skills to teach, lead, and

motivate others to exceptional performance levels. Proven ability to produce superior results in a fast-paced

environment by prioritizing, delegating, and managing multiple simultaneous projects including leading multiple

independent clinic managers across extremely large geographical areas. Proficient in long-term planning, multimillion–

dollar budgeting, electronic health record (EHR) management and implementation, contract administration,

international relations, and crisis management.

Masters Business Administration / Health Care Management

Department of Defense Security Clearance

CREDENTIALS

Credentialed through American Academy of Medical Administrators, 2011 (CAAMA)

Board of Directors, American College of Federal Healthcare Administrators (ACFHA)

AAMA’s YC Parris Young Federal Healthcare Executive of the Year (2012)

WORK EXPERIENCE

Senior Chief for the Directorate of Medical Services (DMS), Naval Hospital Camp Pendleton (NHCP)

2013-pres

Responsible for the non-clinical/administrative needs of 536 staff members who provide care to 50,515

beneficiaries across five departments (Family Medicine, Pediatrics, ER, Internal Medicine, Optometry)

Ensured the timely submission of all performance counseling, physical fitness standards, and

advancement examinations to personnel across five different departments.

Prepared the Medical Services Directorate for the move to the new hospital located over 11 miles

away. Responsible for the assignment of all points of contact, training, and orientation to safety,

environment of care, and the general layout of the new hospital. This included the physical move

of all patients, personnel, equipment, and information technology resources for all 5 departments.

Responsible for maintaining the general training standards for DMS. This involved the annual

training requirements from the Bureau of Medicine and Surgery (BUMED) including HIPAA,

Information Assurance, and monthly safety training for the entire directorate.

Leading Chief for NHCP Family Medicine and Pediatric Departments 2012-pres (Dual Hat)

Responsible for 171 staff members who provide care to 24,228 beneficiaries.

Led six Patient Centered Medical Homes (PCMHs) with a dynamic workforce ranging from enlisted

Hospital Corpsmen to a mix of civilian and military RNs, Nurse Practitioners, PAs, and Physicians

including Naval Hospital Camp Pendleton’s (NHCP) Residency Training Program comprising 34

Family Practice Resident students. Created two new positions per team in order to advance

PCMH. Secure messaging enrollments increased by nearly 50% and HEDIS measures for NCQA

increased by over 20% after the implementation of the Team Lead and impact shift personnel.

Patient Relations Representative. Resolved over 60 patient relations worksheets since July, 2012.

Received Level 3 National Committee for Quality Assurance (NCQA) recognition for both

Pediatrics and Family Medicine by ensuring the timely submission of all 6 criterion; personally

responsible for Pediatrics’ section 6 (Process Improvements) requirements.

Handpicked by the Commanding Officer to champion RelayHealth©, a McKesson company, which

provides the secure patient messaging service for the entire hospital. Traditionally an Officer

position, became the only enlisted staff member assigned to the command’s Medical Home Port

Champion team. Developed a phased roll-out plan which included staff training and both internal

and external marketing to all of NHCP’s 14 clinics and 16 PCMHs across Southern California and

Arizona. Increased secure messaging enrollment from 12% to over 25% in just four months.

Planned the move of two entire departments (Family Practice & Pediatrics) to the newly

constructed Hospital. This included the disposition of over $800,000 in equipment inventory, space

utilization in the new building, and change management for both departments.

Took advantage of virtual desktop infrastructure and executed the ThinClient rollout for both

departments in preparation for the move to the new hospital. By ensuring that each department

received this before the move to the new hospital assured that this resource would mitigate time,

space, and patient flow conflicts forecasted by careful blue-print analysis of the new hospital.

Senior Medical Administrator for 5th Marine Regiment 2011 to 2012 (Deployed Afghanistan)

Senior Medical Administrator/Consultant for the Healthcare of over 5400 U.S. Marines and Sailors in a

combat theater.

Led 12 Chief Petty Officers in field clinics of 11 different Marine Battalions in Afghanistan.

Ensured the medical coverage to over 30 firm bases/ command posts/ and patrol bases across the

largest Area of Responsibility in the Helmand Province, Afghanistan.

Senior Medical Department Representative 1st Light Armored Reconnaissance 2009 to 2011

(Deployed Afghanistan)

Responsible for the Healthcare of 1200 U.S. Marines and Sailors in the Southern Helmand Province.

The first Battalion in the Southern Helmand Province, Afghanistan to fully implement and utilize the

field electronic health record: Theater Medical Information Program (TMIP).

Planned and coordinated the medical coverage and all medical evacuations for the significant

attack in Bagram Sha on the Pakistan border. This included utilizing the Mobile Trauma Bay

(MTB) with a trauma surgeon, an Emergency Room nurse, and two Operating Room technicians.

This marked the farthest reaching utilization of the MTB.

Received 100% Logistical Readiness Inspection (LRI) and Commanding General’s Inspection

Program. The highest score in 1st Marine Division’s recent history.

Clinic Manager, Branch Clinic Joint Maritime Facility St. Mawgan, UK 2006 to 2009

Responsible for the healthcare planning and support of over 500 active duty personnel and their dependant

beneficiaries at the Naval Joint Maritime Facility in St. Mawgan, England.

Clinic exceeded standards outlined by the Joint Commission, NAVOSH, and College of American

Pathologists (CAP).

Prepared the annual budgets of 1.5M covering operations, training, pharmacy, capital equipment,

and travel.

Decommissioned the clinic in 2009, including the appropriate processing/shipping of all capital

equipment and consumables to Naval Hospital Naples, Italy.

Senior Medical Department Representative 2nd Battalion, 7th Marines 2004 to 2006 (Deployed Iraq)

Responsible for the Healthcare of over 1200 Marines in the highly volatile city of Fallujah, Iraq.

The first Marine Corps unit to deploy to Iraq with the field electronic health record: Theater Medical

Information Program (TMIP). This capability provided a vehicle for maintaining an electronic record

of care for all active duty in theater of operations for potential follow on care or treatment in the

event of injury.

U.S. Navy (1/1994-Pres)

EDUCATION

Liberty University, 2012 - MBA, Health Care Management

Liberty University, 2010 - Master of Arts in Management and Leadership

Liberty University, 2009 - B.S. in Business Management (Leadership)

Joseph Crain ● 253-***-**** (Awards/Certifications/Affiliations information will be supplied upon request)

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