Resume

Engineer Customer Service

Location:

Thane, MH, 401208, India

Salary:

25000

Posted:

July 05, 2013

Contact this candidate

Resume:

APPLICATION - LETTER

***,********* ******

VASAI ROAD ( E )

01st JUN, 2013

The Human Resources Manager,

RE: APPLICATION FOR A JOB AS INFORMATION AND TECHNOLOGY (IT) ASSISTANT.

Please refer to the above heading. I am a 31 years old Indian young man

with a friendly, outgoing personality. I hold a Computer Engineering with

First Class from Gujarat University, Rajkot. I am applying for a job as an

IT Engineer in your esteemed organization as it may be available. I

strongly believe that my skills and experience will fit your requirements.

My skills set include; to ensure that an IT Infrastructure (LAN/WAN) is

fully operational at all times and to provide unconditional support to all

users / IT Team and routinely tunes systems for optimum performance.

Providing Superior customer service and support.

I have a genuine enthusiasm to work for your esteemed organization and

contribute to the achievement of its objectives. I am a natural hard

worker, and from me you can expect passion, devotion and total dedication

to the job. With this application letter, I have attached my Curriculum

Vitae (CV) for your evaluation. Anticipating to be called to attend the

interview, I remain.

Yours sincerely,

Rakesh Panchal

RESUME

PERMANENT ADDRESS :

301,Sanshkruti Height,

Near Neminath Tower,

Evershine City.Vasai Road ( E )

Thane - 401208

RAKESH N. PANCHAL

Email - ab0hde@r.postjobfree.com

Cell (IN) - +91-727******* / 976-***-****

[pic]

* CAREER OBJECTIVE

To work independently in any given production area and Overall management

of the EDP/SYSTEMS Department of an oranization Interested to take

responsibility of Systems,Testing,Implementation User Training & Hardware

Maintenance.

* ACADEMIC QUALIFICATION

Diploma In Computer Engineering From Gujarat University (Rajkot)

With First Class (Gujarat Technical Board ).

STRENGTHS :--

Good leadership skills as well as ability to work as part of a team.

Ability to work under stressful conditions.

Self Confident and a self motivated person.

Quick Learner

Good communication skills and other soft skills also.

* TRAINING PERIOD

Organization : TECHNET-ONLINE

Location : Baroda

Duration : For 6 Month

Job Title : Trainee Hardware And Network Engineer.

* WORK EXPERIENCE

Organization : MAC GROUP

Location : Dar Es Salaam (TANZANIA)

Duration :Mar`11 - Apr`13

Job Title : IT and Customer Support Engineer.

< Responsibilities :--

V Myself, handling HP ink and toner cartridge refilling also we

provides free pick up and drop services.

V Reparing the printer even servicing also refubrising the cartridges.

V Hand on experience on Sonicwall TZ 100 firewall,Linksys-Cisco

WR120Router Installation and Configuration.

V Have a experience of NAS140 Server Administation.

V Have a good work experience on Mac Operationg System.

V Have knowledge on Europe based Omega ink and toner cartridge refilling

Machine.

V Having Hardware,Software installation as well as troublshooting

technical knowledge.

V Having good manage and improvment knowledge even relationship with the

customer and staff.

V Handles Accounts related work also.

V Have good experience for selling Ink and Toner Refilling Cartridges.

V Maintain Inward and Outward of Stock and new consumables and spares

V Diagnose and Resolve network connectivity issues at client place.

V Knowledge of Laser Printer,Xerox Toner and Ink Refill Process.

V Experience in managing all aspects of systems Administrator,Network

Managment & Maintenance of Software & Hardware environment.

V Handling Networking,Mails,Internet and Hardware related

problems,backup,security also.

V Experience working on Windows NT, Windows 2000, Windows XP and

Windows2003 Operating Systems.

V Installation & configuration TCP/IP based networks, knowledge of LAN &

WAN networks. General administration activities like user creation and

deletion, file and folder level security for various operating systems

like Windows 98, 2000, XP.

V Thorough knowledge of numerous software installations and troubleshoot

of various operating Systems.

* WORK EXPERIENCE

Organization : ANOSH SOFTWARES

Location : Mumbai

Duration :Aug`10 - Mar`11

Job Title : IT Engineer (Hardware,Network And

Customer Support).

< Responsibilities :--

V Anosh Sofware provides Software(JMS) and Hardware Supports to the

jewellery industries.

V We provide customized Software solution to cliet along with Hardware

Support.

V Provides technical support to customers and evaluators using the

organization's software product(s),including installation

troubleshooting,product configuration assistance,hardware and

operating system troubleshooting related to proper product

installation and operation.

V Diagnoses and resloves complex customer issues.

V Monitors and troubleshoots application processes and system resources

to ensure compliance with key system performance indicators.

V Applies new software revisions and patches.Resolve assigned trouble

tickets and escalates as needed.

V As per customer requirement,providing complete software training to

Managment staff and Operators also our customer support staff.

V Experienced providing highest levels of technical support to clients

with the skills in troubleshooting and database.

V Write simple SQL statements for reporting and general troubleshooting.

V Provided technical support and staff supervision.

V Duties involved second-tier support for laptops,servers and other

softwares.

V Assisted clients in hardware configuration,networking issues and other

areas.

V Tained and Managed team of five tech support and four hardware

support.

V Co-Ordinate with team and the client and assign task to the team

members for issue resolution.

V On-ine Customer Support.

V Diagnose and Resolve network connectivity issues at client place.

V Installation and Maintenance of all types of laserjet,deskjet printers

also network printers.

V Maintaining existing TCP/IP List and Hardware Inventories.

V Installation of Software and Assembling hardware components.

V Installation and Troubleshooting operating system and application

softwares.

* WORK EXPERIENCE

Organization : POWERPOINT CARTRIDGES PVT.LTD

Location : Mumbai

Duration :Apr`10 - Aug'10

Job Title : IT(Hardware,Network And Helpdesk)

Engineer.

< Responsibilities :--

V Handling and Manage Engineers as per the Customer Call

Priority and Requirement.

V I have the Praticle Knowledge of installation and

configuration of various operating systems like Windows

98/NT/2000 Prof/2000 Server/XP Prof. and Handling

Networking, Mails, Internet and Hardware related problems,

backup, security also.

V Order the requirements in the respective manners.

V Have good experience in sales of Hardware,Networking,Backup

even refilled Ink and Toner Cartridges.

V To prevent from the viruses, Implemented MacAfee Antivirus

throughout the organization, Installed Service Packs and

Patches for operating systems/Software as and when

required.

V Cross check the stock of consumables and spares

V Thorough knowledge of numerous software installations and

troubleshoot of various operating Systems.

V Knowledge of Xerox,Laser Printer Toner Refill Process.

V Cross check Engineers work Prority,Behaviour with customer

and work completion.

V NETWORKING: Installation & configuration TCP/IP based

networks, knowledge of LAN & WAN networks. General

administration activities like user creation and deletion,

file and folder level security for various operating

systems like Windows 98, 2000, XP.

V Meeting with customer,regarding any change in existing

setup,new requirement or any training,,,etc.

V HARDWARE: Assembling, Installation, Configuring and

maintenance of the following hardware. Peripherals such as

Printers, Scanners, Monitors, Modems etc

V Every Morning check the call diary and as per that arrange

engineers,

V Attend the customers call and if possible try to solve the

problem on phone OR arrange the engineer as per his time

suite.

V Maintain Inward and Outward of Stock and new consumables

and spares.

V RJ-45 cable standard and connecting them in a networked

environment also cascading between switches and Hubs. Also

punching patch panel and IO Port, Implementation of LAN

setups using CAT 5-6, cabling.confiqure d-link router

(mtnl) and Wi-Fi

V Every Morning myself check all engineers call report and

discuss if not done.

V Every Saturday,allocate two to three hours for engineers to

discuss the big problem or problem which was not done or

solved after spent more time.

V TECHNICAL SKILLS :

Experience in managing and supporting Windows Desktop environment.

. Experience working on Windows NT, Windows 2000,

Windows XP and Windows 2003 Operating

Systems.

. Experience with application troubleshooting

under Windows environment from an installation

& functionality point of view.

* WORK EXPERIENCE

Organization : S.G.PHARMA(An ISO :9001-2000)

Location : Mumbai

Duration : Feb`07 - Nov'09

Job Title : EDP (Hardware And Network).

< Responsibilities :--

V Successful completed assignment given by senior.

< Prepared one excel sheet of

Systems,Servers,Printer etc.

< Use to take care of Maintenance(Services)of all the

systems,servers,printers etc.

< Mmainten one excel sheet of computer stocks.

< As per his instruction given,daily check all the users

MyUSB logs and report him on alternate day bases.

< Knowledge of Xerox,Laser Printer Toner Refill Process.

< Maintaining In-Out Records of Hardware like

Projector,Laptops,Pen-drive etc.

V The day begin with planing start of HO and Admin

Servers,Internet and also check up.

V Now,we are goning to shift Workgroup to Domain Server so that

prepared one win2003 server SP3,Configured AD and domain.

V Startup of Servers

V Mail server,Network and Data Server Monitoring.

V Monitor Ccproxy,Security,Application and System Logs.

V Virus Scaning.

V While Checking MSN everyone has to be online.

V Anti-Virus update download on server.

V Attend the problem of the users.

V Assembling PC whenever and wherever required.

V Order the requirements in the respective manners.

V Cross check the stock of consumables and spares.

V Preventive maintenance for all PCs,Servers.

V Training and Evaluation.

V Printers and Cartridges to be checked.

V Data backup.

V Every Tuesday,we take care of EDP Presentation.also manage