Customer Service Medical
Resume:
Tasca Crane
**** *. ******** *****, *******, Az. 85022
Home: 602-***-****
ab0fv2@r.postjobfree.com
Professional Skills
I have been in the health care field for 13 years. I have moved up from a nursing assistant to a medical
assistant in those years. I have excellent people skills and longevity at my jobs.
At this time in my life, I am willing and open to change my career options.
• Understands medical procedures
• Documentation procedures expert
• Trained in catheter change and preparation
• Calm and level-headed under duress
• Quick problem solver
• Medical terminology knowledge
• Reliable transportation
• Order entry
• Good communication skills
• Computer charting experience
• Excellent people skills
• Good relationships with physicians
Good relationships with patients and family members
Excellent customer service skills
I have managed restaurants and retail stores
Signature Staffing
Data Entry
May 2013 to June 2013
Verified and confirmed patient information. Entered Patient information into new system. Verified
Insurance was current and when it became effective. Used Microsoft Office, Word, Excel, Allscripts, Care
Cloud, Instamed, and Medisoft programs.
Apple One
Data Entry February 2, 2013 to March 2013
Network Development. Calling Medical Practices and asking when we can expect to receive their signed
amended Contracts with insurance companies. Receiving amendments, scanning into our system,
renaming scanned documents, enter dates received and resent into excel, copying the amdnments,
alphabetizing the amendments, filing the amendments. Opening and sorting mail, reporting back to
supervisor for futher instruction and keeping her informed of my progress.
Valley Surgical Clinics
Medical Assistant- February 2010 to January 2013
Completed and submitted clinical documentation in accordance with agency guidelines.
Assisted Doctor in clinics with patients, Scheduled surgeries and follow up appointments for the patients
Scheduled radiology tests for the patients, Scheduled combination cases with other providers when
necessary. Scheduled patients to see oncologists, radiation oncologists, and prepped charts for clinics.
Medical records, FMLA and disability paperwork.
Kept physician informed of his work and surgery schedule on a daily basis, and any patient issues.
Provided necessary supplies, support and assistance to medical staff and patients for unit specific
procedures. Provided patients and families with emotional support, comforted patients and provided them
with reassurance and encouragement. Promoted continuity of care by accurately and completely
communicating to other caregivers the status of patients for which care is provided. Promoted personal
and co-worker safety.
Paradise Valley Hospital – Phoenix, Az.
Unit Secretary-July 2005-February 2010
Order entry, Answering phone calls, Answering patient call lights, Directing Nurses and Assistants,
Assisting Doctors with patient information. Chart prep, Maintaining confidentiality, Order supplies for the
unit. Communicated the needs of the patients to Doctors and nurses
Paradise Valley Hospital – Phoenix, Az.
Certified Nurses Assistant August 2004-July 2005
Observed and documented patient status and reported patient complaints to the case manager. Read and
recorded temperature, pulse and respiration. Completed and submitted clinical documentation in
accordance with agency guidelines. Prepared patient rooms prior to their arrival, Collected urine and
fecal samples. Assisted with adequate nutrition and fluid intake, Positioned residents for comfort and to
prevent skin pressure problems, Assisted with transferring residents in and out of wheelchairs and
adaptive equipment .Assisted in application of traction devices. Obtained and set up suction equipment.
Provided necessary supplies, support and assistance to medical staff and patients for unit specific
procedures. Tended to patients with chronic illnesses, assisted nurses with cleaning rectal tube, G-tube,
J-tube, and regular catheter insertion. Charted daily information on the residents such as mood changes,
mobility activity, eating percentages, and daily intakes and outputs. Recognized and reported
abnormalities and/or changes in patients' health status to nursing staff. Assisted with ADLs, Provided
patients and families with emotional support. Sensitive to the needs of geriatric patients, Comforted
patients and provided them with reassurance and encouragement. Promoted continuity of care by
accurately and completely communicating to other caregivers the status of patients for which care is
provided. Promoted personal and co-worker safety, Participated in the maintenance of safe conditions
within the facility and other related areas. Maintained a clean, orderly and well-stocked environment.
Professional References:
Karla Puente MD- Hospitalist at Scottsdale Healthcare Osborn
Alexzandra Hollingworth MD.-Trauma Surgeon, John C. Lincoln North
Mytia McNeal MD- General Surgeon
Judy Rurup RN., Banner Boswell Hospital
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