KELLY YANEZ SANDHAGEN

*** ****** **., *********, ** 91711

909-***-**** 909-***-**** ab0f2l@r.postjobfree.com

PROFILE

A Corporate and Community Service Manager with over 18 years of experience in departmental management, financial analysis,

budget preparation, budget oversight, staff training and evaluations. Skilled in planning and managing special events and fundraising

campaigns for cities, service groups and non-profit organizations with superior success. A results-oriented problem solver, who is a

decisive leader with strong organizational skills and excellent written and verbal communication abilities.

KEY AREAS OF EXPERTISE

Budget Administration Desktop Publishing Training/Employee Development

Vendor/Contract Negotiation Customer Service

Special Events Coordination Program Development/Management

Team Building and Leadership Strategic/Tactical Marketing Plans

EMPLOYMENT BACKGROUND / TRANSFERABLE ACCOMPLISHMENTS

K2 MOTOR, Walnut, California 2011 - 2012

OPERATIONS MANAGER

Supervision of Customer Service, Sales, Warehousing and Human Resources needs, facility upkeep and upgrades, departmental

operations and staff training. 50 employees on site and 20 employees in Taiwan. Budget $12+ million.

- Responsible for reorganization of Warehouse and Customer Service departments, streamlining efficiencies and profitability.

- Training call center and front line customer service representatives in best practice applications to improve KPI and customer

satisfaction.

- Updated Human Resources Handbook and company reporting structure.

- Assisted in taking company product to new markets and distribution outlets

CALIFORNIA INSTITUTE OF TECHNOLOGY, ATHLETICS, Pasadena, California 2009 - 2011

ATHLETICS, PHYSICAL EDUCATION AND RECREATION BUSINESS ADMINISTRATOR AND INTERIM OPERATIONS MANAGER

Supervision of department operating budgets, Human Resources needs, facility upkeep and upgrades, departmental operations, staff

training, evaluation and financial analysis for the Athletics, Physical Education and Recreations Division. 50 employees on site.

Budget $3+ million.

Accomplishments:

- Responsible for budget planning, financial analysis, travel and purchasing.

- Worked on Capital Improvement Projects with the Facilities Division to update and upgrade the Athletics, Physical Education and

Recreation facilities.

- Rewrote Department Policies and Procedures Manuel to incorporate updated human resources and departmental policies as well as

training room, technical and media guidelines.

- Worked with Development to elevate the identity of the Athletics Department while bringing the department’s needs to potential donors. -

Worked with club members, house captains and student athletes to ensure funding, practice and competition space, proper equipment and

uniform distribution.

- Worked closely with both the Student Athletic Advisory Committee and the Faculty Advisory Committee to address the ongoing needs

and concerns of the campus users of the Athletic and Recreational facilities.

ALLSTATE, Diamond Bar California 2006 - 2009

SUPPORT CENTER MANAGER

Supervision of Call Center Customer Service Representatives from 25 to 100 on daily basis; departmental operations, training,

evaluation and financial analysis for Agent Customer Service and Trouble shooting division for Allstate. 200 employees on site.

Budget $13+ million.

Accomplishments:

- Responsible for budget planning, financial analysis and purchasing.

- Worked with committee of Employees to bring back a quarterly employee newsletter, helping to promote all the division and employees

accomplishments.

- Created training opportunities for employees and managers to encourage teamwork, inclusive behaviors and exemplary customer service.

- Developed tip sheets and training materials for agents and was asked to attend several agent trainings

- Mentored a newly promoted manager, helping to answer questions, give encouragement, and assist with Allstate guidelines and

regulations.

TARGET CORPORATION, Fontana, California 2002 - 2005

WAREHOUSING GROUP LEADER

Supervision of teammates from 15 to 100 on daily basis; departmental operations, training, evaluation and financial analysis for a

large distribution arm of major discount retailer. Provider of products to 65+ Target Stores in Southern California. 1500 employees

on site. Budget $5+ million.

Accomplishments:

- Promoted rapidly through a series of increasingly responsible management positions, gaining broad-based, multi-function experience

across departments.

- Designed and organized safety awareness protocol by implementing team member recognition programs and monthly

educational presentations on safety topics.

- Collaborated with the media specialist to develop newsletters and posters to promote events within the department and throughout the

warehouse.

- Lead workflow optimization processes that expedite product placement efficiently.

CITY OF WEST COVINA, West Covina, California 2001 - 2002

RECREATION SUPERVISOR

Marketing, special events, financial analysis, operations, training and evaluation for municipal government serving the community of

West Covina with 355+ employees.

Accomplishments:

- Designed, orchestrated, and implemented citywide special events.

- Lead staff development trainings that enhanced customer service.

- Created innovative marketing materials for the Recreation Division.

- Responsible for budget planning, financial analysis and purchasing.

- Founded and launched an innovative mobile skate park that provided a safe outlet for the youth that reduced complaints and

minimized damage to civic and public property. This program received an award from the California Parks and Recreation

Society.

CITY OF CHINO HILLS, Chino Hills, California 1997 - 2001

RECREATION COORDINATOR

Staff supervision of 150, marketing, operations, budgets, contract administration and special events for municipal government serving

the community of Chino Hills with 375 employees.

Accomplishments:

- Initiated a citizen committee to allow community involvement in developing popular programs and special events with a 50%

increase in participation in the first year.

- Responsible for budget planning, financial analysis and purchasing.

- Planned coordinated and executed citywide special events and raised funds to augment programming budget.

- Developed key relationships and acted as liaison between the city and the fire departments.

- Founded and expanded the city equestrian center; coordinated major golf tournament to raise funds.

COMPUTER SKILLS

Microsoft Windows, Office, Word, Excel, Access, PowerPoint, Outlook, Adobe PageMaker and Photoshop

EDUCATION

MBA Degree, Business, University of La Verne, La Verne, California

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