Charles P. Thompson **** Trenton

Dr. N.

Trenton, MI 48183

Home 734-

***-****

Cellular 734-

***-****

cthomps54@gm

ail.com

Job Target

Seeking a position where Network Operations and Telecommunication Technician / Manager

Skills and experience will add value. Expert in the provisioning and maintenance of analog, digital,

voice, and data circuits.

Education

Associates of Science, Business, 1977

Monroe County Community College, Monroe, Michigan

Qualification Highlights

• Adept at reading, writing, and interpreting technical documentation and procedure manuals.

• Hands on experience designing, installing, and troubleshooting cabling and wiring systems.

• Ability to conduct research into telecom issues and products as required.

• Working technical knowledge of current telecom practices, protocols, and principals.

• Capable and qualified to work with Windows MS Office Suite.

• Operate extremely well with all supporting departments, as well as outside vendors and

contractors.

• Tone / trace / punch down of cross connect wiring for PBX and Telecom connections.

• Effective analytical, problem solving, decision making and multitasking skills.

• Expert in the design, implementation, and multiplexing of high-speed digital circuits, including

HDSL technologies, ISDN-PRI, T1/DS1, DS3, OC3 thru OC192, as well as Ethernet

• Organized, efficient, innovative, punctual, dedicated, goal and results oriented.

• Outstanding customer service oriented attitude for above and beyond satisfaction.

• Skillful in the application of carrier systems such as D4, SLC96, Alcatel Lightspan 2000/2012,

Adtran TA3000,Fujitsu Flashwave, ADC Soneplex amongst others.

• Extremely competent in the use of test equipment such as T-Berd 2310 w/optical function,

Tempo Sidekick T & N, Noyes Optical Transceivers, and Fluke multimeters.

• High Voltage environment safety and equipment trained (Positron).

Summary of Experience

ASK Staffing, Duluth, GA. Contractor, DCoEII Project for AT&T Corp.

Network Services Support, Process Consultant, 2012 – 2013

• Utilized as SME in GCAS field dispatch interface to EDGE / FORCE (Ericsson Workforce

Manager).

• Successfully completed training classes in COMET, TIRKS, GCAS Web, FORCE, WMS

Ticketing and OAA Approach to Programs and Projects.

• Applied HP Application Lifecycle Management testing process in the completion of User

Acceptance Testing (UAT) for IT coding functionality verification.

• Designated and utilized as an Administrative source for building and maintaining profiles in the

assigning of user permissions.

AT&T (SBC and Ameritech), Metro Detroit/Southeast Michigan

Customer Service Specialist / Digital Operations Group / HI Cap Special Services, 2000 –

2012

• Responsible for the maintenance and provisioning of digital circuits, from DS1 through OC192

including 10/100/1000 base Ethernet.

• Utilized as a resource for OSP technicians requiring technical training for digital circuits.

• Lead technician on various projects including Super Bowl XL in Detroit, as well as on 3G and 4G

upgrade cutovers for various Cellular providers.

• Assisted in the troubleshooting of circuits with IT departments of various sizes and expertise.

• Designed, tested, and provisioned circuits using various manufacturers’ proprietary technologies.

Ameritech, Metro Detroit/Dearborn/Monroe

Customer Service Specialist/Cable Maintenance, 1992 – 2000

• Single dispatch technician responsible for circuits from Servicing Central Office to CPE.

• Isolation and repair of circuit and maintaining the integrity of the outside plant facilities,

including isolating Central Office equipment and wiring.

• Developed ability to analyze, locate, and clear defects in outside plant facilities using various test

equipment, as well as splice up to 1800 pair copper cables.

• Read and interpreted cable and fiber routes using engineering plats (NERV).

Ameritech, Metro Detroit/Dearborn/Monroe

Services Technician/Small Business Markets, 1990 – 1992

• Installation and Repair of Pots and DS0 circuits including ISDN to businesses defined as having

less than 12 access lines.

• Responsibilities included working with company marketing reps to maximize communication

solutions using telecommunication resources targeted for small businesses.

Michigan Bell Telephone (Ameritech), Metro Detroit/Dearborn/Monroe

Services Technician, 1977 – 1990

• Installation and Repair of Pots service, including the maintenance of equipment.

• Completed training for 1AKey telephone systems.

• Installed and maintained Western Electric/ATT PBX systems.

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