Customer Service Manager

WORK EXPERIENCE

Since **** Company HO.RE.CA food sector

Manager / Coordinator Warehouses - Supervisor Logistics Outsourcing - Head

of sales offices - Audit and Quality Inspector

(Supply Chain Specialist)

Responsible for Customer Service (receiving, order entry and

billing)

Reference for Clients Executive

Creator of returns management and critical anomalies and flows

materials and made deposits with the central office and implementation with

CED of the management of information flows of the warehouses

Inspector Audit quality and safety inspections.

Reference for External agents on urgent matters.

Coordination activities for the 12 external stores as a "specialist".

Supervisor and coordinator of logistics outsourcing

Coordination of 2 direct employees in the office and 12-site storage and

warehouse headquarters.

Analysis Suspended commercial (DSO) and reminders

Analysis incidence Disposals and Free Returns

Sales Analysis and Report

1999 - 2007 Vitatron Medical Italy - Trading company medical

technology sector

Medtronic multinational group based in U.S., Swiss production,

distribution in the Netherlands

MANAGEMENT OF THE "OPERATIONAL" COMPANY

Head of Logistics / Warehouse and Customer Service, Purchasing Manager -

Agent Network Coordinator (Supply Chain Manager - Operations Manager)

Right Arm Chief Executive Officer

Coordination activities for 290 direct customers and in a deposit account

Coordination activity streams receiving and shipping

Coordination activities of employees 2

Troubleshooting on sales and motivate and empower agents to

achieving objectives

Managing supply from 'Holland and update

control Degi stock

Management also administrative flows of entry / exit (Notes, Invoices)

Reference of the issues for implementation of J.D.E and SAP

Managing transport and related contracts and budget.

Responsible Purchasing and search providers to lower costs.

Management and analysis of deposit accounts at the customer (Result from:

best European management of inventory, inventory turn best week)

Inserting and daily analysis of sales data (Access and Excell)

Data management and analysis and sales forecasts

Analysis of market trends and strategies

Reference CEO creations to report ESR With analysis and reporting of

sales data on a weekly / monthly / Quarter and Year

Reference to external agents, customers and suppliers on matters of

urgency

1994 - 1999 Weber Magneti Marelli - Company Metalworking production

injection systems

Team Leader - Production manager - in the tasks of organizing and managing

the assembly line

Direct production exclusively used to control / manage the assembly line

Coordinating the work of 16 workers

Management of production progress with logistics coordination

Monitoring efficiency hand d 'work and installations

Management scraps and scrapping of the assembly line with relative

analysis

Transmission type (Model) and first line service

Building and tracking cards "P" for waste analysis

Lean Production

Active participation yards Hoshin-Kaizen (Continuous Improvement)

Implementation line "U"

Implement Kanban

FOREIGN LANGUAGES

Fluent Italian

Good knowledge of English written, spoken and discreet.

COMPUTER SKILLS

Expert in the use of all Office applications (Word, Excel, Powerpoint,

Access)

Expert in use ERP programs (AS400 - JDE - MIDAS - SAP)

Analyst flows and procedures for organization of business flows

Implementation with ERP programs of computer technicians to handle the

various

business functions

STUDIES

Perito crew chief specialist in industrial informatics (ITIS "Odone

Belluzzi")

DATA AND PERSONAL

Born in Bologna on 05/02/1973, living in Bologna, married

-

Gianni Benassi

Tel: +39-338*******

*****.*******@*****.***

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