Sales Customer Service

Profile SUMMARY

Skilled in bookkeeping, records management, invoice processing,

timekeeping, processing expense reports, posting cash receipts, accrual

accounting, and various administrative duties. Entrusted with the most

complex customer service issues as a result of exceptional ability to

promptly resolve concerns and satisfy customers. Competent with various

computer applications (Word, Excel, PowerPoint, Access, Creating

Spreadsheets, and Quick Books). Experience with generally accepted

accounting principles, cash handling and general vendor/patient billing

process. Received a secret clearance while working for the US Army.

Prepared classified documents in accordance with specified standards as

well as received classified correspondences. Developed and maintained

automated databases and forms for internal use. CEU classes in Medical

Terminology, and Medical Billing A to Z from 6-2010 to 12-2010 at Columbia

Community College in Columbia Maryland (GPA 3.9).

AREAS OF EXPERTISE

Coordinator-Cashier/Associate - TJMaxx -

Retail Clothing Chain

. Performed cashier duties, discounted damaged merchandise,

emptied registers when closing and trained new employees.

. Assisted Loss Prevention while recovering merchandise to the

sales floor.

. Increased store revenue by encouraging customers to obtain a

TJX Rewards card.

. Helped customers with fashion suggestions and trends.

. Prepared new merchandise for sale by hanging, attaching anti

theft devises and putting them on sales floor.

Volunteer - Laurel Regional Hospital - Health

Care

. Worked with admitting and triage staff.

. Assisted patients when needed to fill out registration forms.

. Greeted and assisted everyone entering the emergency

department.

. Walked patients to the operating room having same day

surgeries.

. Gave assistance to anyone in need (wheel chair, visitor

badge, bandage, immediate care).

. Escorted family and friends to patients room when they were

able to have visitors.

Legal Administrator - Lerner Corporation - Property

Management

. Researched credit inquires for previous residents and

provided documentation for attorney use in court.

. Provided information to collection agency to effectively sue

tenants, and reported collections received.

. Distributed suit charts and unlawful detainers via e-mail or

interoffice to attorney in preparation of trial.

. Billed court costs and late fees for all residential tenants

to be invoiced monthly.

. Reviewed balance due, sent resident statements, and faxed

updated suit charts to attorney for all MD and VA property.

Word Processor 1 - ABMSI - Government Contractor

. Responsible for daily accountability of all personnel in

Directorate (40 - 45 employees).

. Accountable for organizing, labeling, and filing documents

making them more accessible to everyone in the directorate.

. Maintained mandatory training spreadsheet for directorate and

took classes to keep up to date on procedures.

. Compiled and coordinated briefs and memos into informational

binders.

. Worked directly with the Technical Director to set up

meetings, created travel orders, answered telephones and took

messages.

. Maintained office equipment, ordered office, and safety

supplies for new employees.

. Trained all new employees' office procedures, accountability,

and how to use Defense Travel System (DTS).

. Reviewed all travel authorizations and vouchers in DTS with

authorization to amend when necessary.

. Reconciled cross organizational funds and budget used for

travel.

Bookkeeping Specialist - Benchmark -

Administrative Support Specialist Company

. Performed bookkeeping for multiple clients, including

accounts payables, and accounts receivables in Quick Books.

. Conducted bank and credit card account reconciliations,

prepared financial reports, and general ledger journal

adjustments.

. Conveyed timekeeping information, in Attendance RX, in

preparation of payroll.

. Calculated quarterly commission for sales representatives for

payment.

. Prepared accounting spreadsheets and maintained accounting

documents and records for all clients.

Franchise Account Representative-Bookkeeper Kiddie Academy -

Childcare Franchise

. Supported franchisees on a weekly basis regarding

receivables.

. Obtained gross revenue amount for calculating royalties

using data from spreadsheets.

. Provided monthly Profit and Loss Statements to franchisees

based on information submitted.

. Developed, analyzed, and interpreted statistical and

accounting information in order to generate operating results

in terms of profitability, performance against budget, and

other matters bearing on fiscal soundness and operating

effectiveness of the franchise location.

. Prepared reports that outline the franchisees financial

position in the areas of income, expenses and earnings based

on past, present and future operations.

. Coordinated the preparation of the budget and financial

forecasts with the Operations Department.

. Revised and update internal reports as necessary to be more

useful and effective.

Senior Accountant/Statistical Analyst - Saks Incorporated -

Retail Chain Distribution Center

. Created and maintained 15-25 leased balance sheets for leased

liability accounts.

. Requested monthly payments to leased vendors from corporate.

. Acted as a liaison between leased vendors and Corporate

Headquarters.

. Reconciled leased sales to General Ledger accounts.

. Reviewed leased and retail stock ledgers for accuracy.

. Streamlined monthly closing from 5 days to 1 days.

. Assisted with Sarbanes Oxley updates in all aspects of leased

vendor billing.

Commercial Lease Administration-Cash Receipts - Lerner

Corporation - Property Management

. Received, sorted, copied, coded and posted rental receipts.

. Prepared bank deposits for tenant receipts.

. Input all tenant gross sales information into spreadsheets.

. Posted and billed employee timesheet billings.

. Ran monthly reports for review by Lease Administrators.

. Maintained log of post-dated checks.

Volunteer Work: Susan G. Komen Breast Cancer walks, created

training manuals, and directed support group interactions,

volunteer Laurel Regional Hospital 2011 in the emergency room.

Specialized TRAINING /certificate of completion

Excel Access, Monarch, Sarbanes Oxley, Hyperion, Outlook, Power Point,

Walker, Quick Books, Attendance RX, DTS Defense Travel System, Medical

Terminology, Medical Billing A to Z, Medisoft, HIPAA certified, and Word.

EDUCATION

Bachelor of Science Howard University

Washington, D.C.

Contact this candidate