Project Manager Customer Service

THOMAS A. ROOKSTOOL

*** ******* ****** *.*., Concord, NC 28025

Phone 704-***-****

Email: ab0ccd@r.postjobfree.com

Relevant Experience

• 5 years of Clinical Laboratory experience

• 13 years of Healthcare Information Systems experience

Professional Experience

November 2012 – Present Clinical Interface Consultant

Community Health Systems(CHS) - HCTec Consulting, Nashville, TN

● Managing HL7 Interface support of the Sentri 7 software used for Medication Optimization

and Infection Prevention.

● Utilization of Mirth Connect Integration Engine and Cloverleaf Integration Services (version

5.4, 5.6, and 5.8)

● Responsible for reviewing issues involving HL7 messages inbound to Sentri 7 from HMS,

Meditech, and Mckesson Information Systems. The messages are routed from Laboratory,

Pharmacy, Radiology, and Surgery.

● Perform Current State workflow Analysis of the Laboratory Microbiology departments for

each facility implementation to insure CHS is receiving all available Microbiology results for

Infection Prevention.

● Work with hospitals, vendors, and local CHS I.S. personel to find solutions as necessary if

Microbiology workflow was not optimal for use with Sentri7.

● Perform HL7 Configuration review for each facility prior to Kickoff of project to verify all

data is in correct segment and field.

June 2006 – October 2012 Senior Lab Analyst

Universal Health Services, King of Prussia, PA

● Implementation Coordinator for the Cerner Reference Laboratory HL7 Interfaces with Quest,

Mayo, and LabCorp Reference Laboratories.

● Responsible for insuring interface connections, orderable build and testing, and interface

validation are completed for each facility prior to the Cerner go-live .

● Implementation Coordinator for Cerner Millenium Pathnet Blood Bank

● Responsible for developing a standard Cerner Pathnet Blood Bank application database

including management of the design, build, testing, and support of with a focus on the Blood

Bank application

● Participating member of the Corporate Change Management Team

● Participating member of the Corporate Cerner Integration Team.

● Responsible for the daily management and support of the Opus Lab Information System

● Managed HL7 interface implementations of Quest Reference Labs to multiple hospitals.

Performed Hands-on testing along with the hospital to decrease project timelines.

● Project manager for Mediware HCLL Blood Bank. Responsible for design, build, database

testing, HL7 Interface validation, and the project budget.

● Managed the CAP requirements for LIS for the acute care hospitals and worked with the

hospitals to insure the company responses were updated as the CAP item requirements changed

or as the company LIS applications were implemented

● Responsible for daily support of Mediware HCLL for nine hospitals

● Project manager for CareFusion patient identification application. Responsible for build,

database test, HL7 interface testing, project budget costs, and post Go-Live support

● Performs daily customer service and troubleshooting experience to provide resolutions for

customer questions

● Compile Metrics support statistics for Laboratory Information Systems and Blood Bank

Applications

● Create support and knowledge documentation to be used by all hospitals within the UHS

healthcare system.

November 2004 – June 2006 Senior Application Support Analyst

McKesson Provider Technologies, Alpharetta, GA

● Provide support service for McKesson STAR Laboratory application and HL7/ASTM

interfaces for customers in the Unites States and Canada.

● Use application knowledge and troubleshooting experience to provide resolutions for customer

questions or STAR application issues in an efficient and effective manner. This includes support

of Instrument Interfaces and HL7 interfaces.

● Create knowledge documentation used for training customers to be productive with

troubleshooting and resolving common issues with STAR Lab and Radiology applications.

February 2004 –November 20 Healthcare I.T. Consultant

Kindred Healthcare - Miragee Corporation, Louisville, KY

• Primary role was as a Project Manager for the implementation of HL7 interfaces with

Kindred HealthCare’s Electronic Medical Record application to various national Reference

Lab vendors.

• Duties were Project Planning, creation of High Level Timelines, creation of Testing Plans,

and Co-ordination of Testing with Facility and Vendor.

• Perofrmed troubleshooting of issues and documentation of all testing, meetings and goals.

• Performed personnel training for the successful use of the new Reference Lab interface with

the EMR application.

April 1999 – February 2004 System Analyst Hospital Development/I.S.

MedCath, Inc., Charlotte, NC

● Project Lead for implementation and application support of the Laboratory and Radiology

Information systems. The applications included Misys Blood Bank, Laboratory, and Radiology

products. Also includes McKesson STAR Laboratory and Radiology Applications. I was Project

Lead or Co-Lead for these applications for seven hospital implementations.

● Duties included developing Project Plan and Timelines. Performed application build and

maintenance, troubleshooting of application issues, and integration or system upgrade testing

when needed.

● Duties also included maintaining and implementation of instrument interfaces for Laboratory

Analyzers with STAR Laboratory.

● Responsible for creating training and testing documentation for the STAR LIS and RIS.

Documentation was used for Implementation and end-user Training Classes in the Laboratory and

Radiology departments of the MedCath Heart Hospitals. Classes were held for new hospital

implementation and any site needing additional knowledge for their Laboratory or Radiology

departments.

● Knowledgeable with McKesson STAR Patient Processing and Patient Care application

modules. Forms and Menu certified for McKesson STAR.

● Responsible for managing the Chargemaster item build for all facilities using McKesson

STAR system.

● Responsible for training new employees on McKesson STAR system and MedCath processes

within the Corporate Information Systems department.

● Performed project planning for Laboratory and Radiology department blueprints for data and

voice connections and electrical outlet installation.

● Project Lead for the Standardization of Financial Charge Masters for all Radiology and

Laboratory departments in the MedCath facilities.

● Project Lead for implementation of 3M Chargemaster Software server for use with the

hospital Chargemaster.

1997-1999 Medical Technologist II

University Hospital, Charlotte, NC

1994-1997 Medical Technologist

Beckley Appalachian Regional Hospital, Beckley, WV

EDUCATION

1989-1994

Bachelor of Science Degree in Medical Technology

West Virginia University, Morgantown, WV

SKILLS AND CERTIFICATION

Certified Medical Technologist by American Society of Clinical Pathologist (ASCP). Software

Application experience with Cerner Millenium Pathnet, McKesson STAR, Misys Laboratory and

Radiology, Opus LIS and Medisolutions TDSynergy LIS. Knowledge of Microsoft Office

programs: Excel, Word, Visio, Project, Powerpoint and Outlook. Strong communication skills

developed from experience with public and customer relations. Strong customer service skills

developed from daily interaction with the hospital personnel that I support and the vendors that

support the hospitals.

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