Customer Service Sales

Carla Tims

**** ******** *****

Nashville, TN *7217

Phone: 615-***-****

Cell: 615-***-****

E-Mail: ab0by8@r.postjobfree.com

Summary

Courteous Front Desk Agent adept at balancing multiple tasks and priorities seamlessly while delivering the highest level of customer service. Over 15 years in the hospitality industry.

Highlights

Exceptional customer service

Cash handling expertise

Multi-line switchboards

Data entry

Reliable

Conflict resolution

Experience

May 2012 to Current

RV Mobile Service and Repairs Nashville, TN

Office Manager

Answered department telephone calls within 3 rings, using correct salutations and telephone etiquette.. Set up appointments for service/repairs, monthly billing and statements.

January 2012 to May 2012

Comfort Suites Smyrna, TN

Night Auditor

Processed guest payments for room charges, food and beverage charges and phone charges.Greeted and registered guests and issued room keys.Implemented high-impact sales and marketing initiatives, resulting in increased occupancy and profitability. Recommended top dining and entertainment options for guests in the Smyrna/Nashville area. Balanced all rebates and other miscellaneous charges. Answered department telephone calls within 3 rings, using correct salutations and telephone etiquette. Monitored room availability using Choice Advantage. Delivered requested items to guests' rooms. Processed credit card transactions during the checkout process.

April 2008 to January 2012

Comfort Suites Nashville, TN

Guest Service Representative

Processed guest payments for room charges, food and beverage charges and phone charges.Greeted and registered guests and issued room keys.Implemented high-impact sales and marketing initiatives, resulting in increased occupancy and profitability. Performed concierge services for a 4-star, 135 room hotel, Recommended top dining and entertainment options for guests in the Nashville area. Balanced all rebates and other miscellaneous charges. Answered department telephone calls within 3 rings, using correct salutations and telephone etiquette. Monitored room availability using Choice Advantage. Delivered requested items to guests' rooms. Processed credit card transactions during the checkout process. Greeted all guests in a courteous and professional manner.

January 1996 to May 2007

Sandi Nichols Vacation Rentals Seagrove Beach, FL

Assistant Property Manager

Fostered strong working relationships with all hotel departments. Monitored the appearance and performance of the front desk staff. Greeted all guests in a courteous and professional manner. Served as public relations representative for the hotel.Referred guests to local restaurants and recommended attractions in the area. Processed credit card transactions during the checkout process. Monitored room availability using Marsha software. Maximized occupancy rates through promoting properties' amenities and sales initiative. Processed guest payments for room charges, food and beverage charges and phone charges. Greeted and registered guests and issued room keys.Implemented high-impact sales and marketing initiatives, resulting in increased occupancy and profitability.

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