Quality Control High School

SUKENKY M. SANCHEZ SANTIAGO

To obtain a challenging position in a company that will give me the opportunity to develop my career with my knowledge and skills.

EXPERIENCE

May 2006- Present Banco Popular Hato Rey, PR

Office Clerk (Workout Division) Legal Department

* Follow up with attorneys regarding a Trimestral Report already provided by the department .

* Provide a monthly report on the follow up given to the cases I am responsable for.

* Create a report of the bankruptcies filed by the attorneys

* Analize in a timely manner some of the payment proposals that we receieve

* Make sure that the attorneys are working the accounts according to contract stipulations, and also maintain the information up to date on our collection system.

* Implement strategies to insure the recovery espected by the attorney

* Actively participate in several workshops given by the Collection Department.

* Knowledge in: Cacs- (Collection System), Tsys- (Credit Card alternate system), Administrative System main frame, Re-Ko (Mortgage Collection System)

Web-ammon; Microsoft Office.

Actively participate in charitable activities sponsored by Banco Popular, as well as the Employee Appreciation Day (Consumer Collections).

Admististrative Assistant (Business Support)

* Monitor and coaching employees in order to maintain quality control on collection calls.

* Knowledge of most of the internal systems of the institution.

* Qualified to work on Collection and Quality strategy calls and production.

* Qualified to train new employees to our area due to the knowledge obtained all these years.

* Give support to Supervisors and Managers in the Collection Department.

EDUCATION

Universidad del Este Carolina, PR

• Bachelor Degree in Paralegal (December 2012)

2002-2004 Medardo Carazo High School Trujillo Alto, PR

• Honor student for three years

References upon request.

CEL: 787-***-****

URB. ENCANTADA MC 28 PARQUE DEL MONTE TRUJILLO ALTO PR 00976.

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