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Customer Service Manager

Location:
Asheville, NC, 28806
Posted:
July 12, 2013

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Resume:

CHERI PADGETT NIPPER

** ***** **** ********* ** *8806

ab08uo@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

---25 years Retail Management experience

---Highly developed clerical, communication and organizational skills

---Certificates in Medical Terminology and Medical Transcription

---Computer programs: Microsoft Word, Excel, Access, Raiser's Edge

EMPLOYMENT

The NC Arboretum - Guest Services Asheville NC October 2010-Present

Guest Services Assistant, responsible for exhibit ticket sales, cash handling, daily deposits, open/close exhibit,

guest interaction and information

Maxway - Store Manager Canton NC January 2009 - January 2010

Responsible for all aspects of retail store operations; customer service, inventory control, cash control, deposits,

merchandising, presentation, computer skills, payroll, scheduling, hiring, interviewing, training, personnel

supervision

Target - Team Leader Arden NC May 2005 - October 2008

Responsible for customer service, presentation, pricing team, softlines team, guest services, hardlines team,

inventory control, training, personnel supervision

Dollar General - Store Manager Asheville NC October 2003 - May 2005

Responsible for all aspects of retail store operations; customer service, inventory control, cash control, deposits,

merchandising, presentation, computer skills, payroll, scheduling, hiring, interviewing, training, personnel

supervision

Cleveland Co. Council on Aging - Secretary Shelby NC March 2000 - June 2002

Performed all clerical/office tasks for the Executive Director as well as staff officers, assisted staff in publishing

monthly newsletter

Office Max - Asst. Manager Sales Shelby NC January 2000 - August 2001

Responsible for customer service, inventory control, presentation, scheduling, hiring, training, personnel

supervision and management of 3 of the 4 major store departments including CopyMax, Furniture and

Electronics, as well as overall store sales

Hamrick’s Clothing - Store Manager Shelby NC December 1998 - January 2000

Responsible for all aspects of retail store operations; customer service, inventory control, cash control, deposits,

merchandising, presentation, computer skills, payroll, scheduling, hiring, interviewing, training, personnel

supervision

First Baptist Child Dev. Center - Secretary Shelby NC May 1998 - December 1998

Performed all clerical/office tasks for the Executive Director as well as teachers/staff, dealt with outside vendors

and state agencies, maintained information database including registrations and accounts, composed letters,

flyers, brochures and assisted in yearbook publication

Sound Shop - District/Store Manager Shelby NC January 1984 - November 1996

Responsible for all aspects of retail store operations; customer service, inventory control, merchandising,

presentation, cash control, deposits, computer skills, hiring, training, personnel supervision, also responsible for

in-store TicketMaster operations



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