Customer Service Quality Control

ROBERT S. HERMIZ

**** *********, ****** **** ****, MI 48317

CELL 586-***-****

******.*.******@*****.***

OBJECTIVE

To obtain a senior level Arabic linguist position where I can use my extensive experience to contribute to a company’s

success.

PROFESSIONAL EXPERIENCES/ SKILLS

• Performing accurate bi-directional Arabic full translation (verbal and typed) including quality control of translated

documents, supporting IC

• Professional bidirectional translation (meeting - conferences – interview) as an Arabic linguist

• Middle East cultural and political knowledge obtained while deployed in Iraq, Kuwait, and Qatar

• Ability to reach and broadcast Arabic

• Self-motivated, flexible, and willing to travel and relocate

• Ability to adapt to new deployment environments with ease

• Ability to be multi-task, handle tight deadlines, and adapt to changing work Hours

• Exceptional fluency in MSA, Classical languages, and Iraqi, Levantine and Gulf Region dialects

• CLEARANCES:

• Secret final

• CI Polly

WEAPONS AND TRAINING CERTIFICATIONS

• M11 pistol – August 2008

• M4 Rifle – September 2008

• Surveillance and reconnaissance 2008

• Marshal art Self-defense 2008

• Professional defensive / offensive driving 2008

• Reports writing / analyzing 2008

RECOGNITIONS AND AWARDS

• Numerous certificates and letters of appreciation from military Commanders in Iraq and Qatar for outstanding job

performance.

FORMAL EDUCATION Softracks Consulting Inc. Chicago, Illinois

• Microsoft A+ Certified PC Technician

• Proficient in Microsoft Word, PowerPoint, and Excel

• Knowledgeable in the assembly, installation, configuration, and troubleshooting for Windows.

• Knowledge of computer hardware and its applications

• Able to handle multiple tasks

• Managerial ability

PROFESSIONAL EXPERIENCE

Calnet March – Jun 2012

CWU Jun – present

Guantanamo Bay, Cuba- Joint Task Force- Arabic Linguist

• Responsible for the transcription, documentation and translation of pertinent military information

• Interpreted and conducted research on various customer-based tasks

• Performed peer reviews and recommended solutions for critical and actionable intelligence

• Produce transcripts and translations of recorded and live audio material for actionable Intelligence

R&N Fast track INC: December 2011 – March 2012

• Managing and resolved customer inquiries concerning, credit card accounts and transactions. Processed

returned mail inquiries, including insurance adjustments, name / address changes, statements, and letter

requests. Assisted stores in verifying prices on merchandise returned without receipts, as well as with other

issues that were escalated at the store level.

Worldwide language resource November 2010- November 2011

• Political and cultural advisor to the prosecution team OIC/JAG. Conducted verbal and written documents translations,

exploitation and analysis of information related to data of insurgents who are directly linked to the acquisition,

production, transportation, and employment of terrorist activities. Assisted and advised an analytical team of

intelligence analysts and case agents with translating documents related to counter-terrorism activities in Iraq.

Developed, related and published products at the tactical and operational levels related to insurgent activities, and

threats to local/regional stability as part of an overall prosecution team. Liaison with host nation’s representatives to

include senior officers.

Science Application international corporation (SAIC) - Linguist and Analyst (April 2008- Nov. 2010)

• Supporting The Command Liaison Element (CLE)/ Tactical Intelligence Team / Iraq with bidirectional translation as

an Arabic Linguist and site lead, several locations

SM Consulting INC, Baltimore, Maryland – Linguist (Jan. 2004- Nov. 2006)

• Chosen my mission Commander to work as a Linguist translation/ Quality Control Linguist ensuring accuracy of

translation and documents (DOCEX), Combing Media Processing Center (CMPC)Qatar

• Assigned to special projects translation Source sensitive Materials, Iraqi survey Group (ISG), including full translation

documents deferent subjects, Retrieving and reporting intelligence from recorded audio files

• Assisting fellow Linguists, and teaching / supervising cat 1 linguists

• Chosen my mission Commander to work in a special project deals with open source In Qatar/ Middle East

Titan Corporation, Fairfax, Virginia –Linguist (June 2003-Jan. 2004)

• Supporting the United States Military in Iraq with translation during American- Iraqi meetings- conferences- interviews

involving dignitaries and high profile officials, missions, and Detainee Operation

Greek Town Casino, Detroit, Michigan April 2002-June 2003

• Accounting and Financing

• Customer Service

AAA LIMOUSINE INC, Chicago, Illinois - Limousine Driver (March 1996-Nov. 2001)

• Transported clients to and from destinations

• Transported corporate clients to meetings and conventions

• State to state travel

• Customer relations

REFERENCES – Available upon request

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