Administrative Assistant Management

Tony L. Mendez

*** ***** ******

(***) *** - **75

Tallahassee, FL 32301

*********@*****.***

Education

BS, Health Care Management, Business Admin

(Minor Exp.

Graduation: Aug. '13

Florida A&M University, Tallahassee, FL

GPA: 3.14

Concentration: Management & Professional Development

Experience

Alzheimer's Project INC, May 2013 - Present

Goodwill Ambassador (Intern) - Tallahassee, FL

. Identify and research potential contributors to special projects and

funds, in-turn writing effective grant proposals to gain funding for

the organization

. Demonstrated interpersonal skills, effective program management, and

liaises with members regarding status of projects and all work as

acting Secretary of the Steering Committee.

. Coordinate with various healthcare providers and caregivers to ensure

all aspects of case planning and management including clinical

records, initial assessments, and equipment are up to date for

proactive wanderer recover program (Project Lifesaver)

. Established and liaised social and community outreach programs for

Leon county, surrounding territories, and communities

. Co-facilitate and active participant of caregiver support group

meeting, weekly staffing meeting, rural county meetings, and board

meetings

Cleaning Genie LLC, July 2012 - Present

Interim HR Generalist - Gainesville, FL

Guided startup of projects and management on a full spectrum of HR

operations, systems, and programs

Collaborate with senior management to create health initiatives in the

work environment and manage personnel records and administered job

training as needed

Conduct extensive business development functions including: high

volume of cold call appointment setting, to generate qualified leads

and expand sales pipeline

Assists in talent acquisition, interviews, and hiring of non-exempt

employees

ADT Security Services, May 2012 - Dec. 2012

EDO Manager (Inroads Intern) - Jacksonville, FL

Supervised daily operations of a Fortune 500 company, in which I

directed a team of 15 operatives to achieve and maintain a company

quality satisfaction of 97%

Generated weekly/monthly statistical reports to review and address

opportunities for improvement and performance feedback

Assisted with the Human Resources department in the development of a

new recruiting system and diurnal procedures

Coordinated with in-house managers in daily meetings to ensure all

goals and objectives were met, and assisted in any type of issue

resolution. Acted as final escalation point for any customer related

discrepancies

ADT Security Services, July 2009 - May 2012

Administrative Assistant (Inroads Intern) - Jacksonville, FL

. Fostered a teamwork/open-door environment conducive to positive

dialogue across the organization.

. Recruited approximately 200 Emergency Dispatch Operators to the

Customer Monitoring Center in Jacksonville

. Personal efforts were cited as the driving force behind branch's

employee-retention rate of 89% within an industry where high turnover

is the norm.

. Introduced company's first "tutor assisted" performance review

program, creating a flexible and well-received tool that was later

adopted and implemented in the Jacksonville branches

Technical Skills & Certifications

. Proficient in Microsoft Office Suite

. Emergency Dispatch Operator License

. Six Sigma Awareness Training Certification (Blue, Green, Black, and

Master Black Belt)

. Advanced training in diversity and inclusion, critical decision-

making, and business culture

Volunteer, Service, Memberships, & Additional Experience

American Legion, Member of Staff Hand, Aug. 2012 - Present

Landscape or maintain grounds of property using hands, power tools or

equipment

Perform routine maintenance activities and assist in organizing for

meetings, events, and/or conferences

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